This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Drivers side inside door welds have broken loose at catch arm attachment. Related to Ford TSB SSM 50150. Car bought used 1/6/2024 but previously used as a rental in another state. Car has approximately 64,500 miles. Door failure occurred 1/19/2024. Bought from out of town dealer and inspected by local Ford dealer who verified issue. No prior signs leading up to the failure. Neither dealer agrees to repair without charge.
I am experiencing the piping sound on the drivers door arm as mention in the active investigation. I called the dealer and they want $4000 to put a whole new door on. The arm Barack also bust my window clips and now my drivers window will not go down as a result.
The driver's side door hinge/arm is broken. Sometimes the door cannot shut, sometimes it is very difficult to open. If this is the same issue as that reported by car and driver [XXX], then whoever drives the car could be at risk of the door coming open while the car is in motion. I took the car to my local Ford Dealer/Repair shop today. They said it isn't an issue they can handle: I have to take it to a body shop. I've taken it to 2 body shops. One believes the door must be replaced (for $3,900) and the other thinks he can fix it without replacing the door. The problem first started as a sound like plastic getting caught. Then it worsened (the weather here got worse as well-- down to -25). When the door was hard to open, I pushed it harder and then I started getting metal against metal noises. There were no warning lights on the dashboard at all. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The welding on the driver side door broke for no reason. Since that time it has sprung open for no reason and almost hit another vehicle. It has also slammed shut several times and hit my leg as I have attempted to exit the car.
Driver's side door hinge/weld problem. That Ford is aware of and not fixing free of charge! These vehicles are 2020-21! Mileage should not matter, because actually high mileage on a new car should show the door is NOT being used very often, rather there are long journeys in between each use. It is problem, they are aware of it, and they are leaving it up to the customer to repair the vehicles. Also, I was told by Ford Dealership it was safe to drive, and further investigating, some of the doors have come off while moving! It is so unfortunate that a large company would have the consumer pay for their faulty/poor work. Let's get this problem on the news.
- Plymouth, MA, USA
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Driver's side door hinge is loose, making cracking sounds and hard to close. Also affecting the window operation - doesn't allow window to be rolled up.
Door Hinge spot welds broken on the check arm moving freely causing loud noise in the driver door making it hard to operate and won't allow the window to roll down.
2020 Ford Escape has a broken spot weld in the drivers door. First the door would stick when opening and closing then it would not close. This cost us a tow to the dealership and from there to a collision shop. My warranty ran out on Feb. 27 this occurred in April on Easter Sunday. I contacted Ford support about the matter, several times, and wrote letters to the Ford Corporation because the cost of this repair should not fall on me this is a known problem to Ford. I have a copy of the paper work that Ford sent out to repair shops detailing the problem. This defect happened in the factory it was not caused by me. In order to close the driver's door I could only roll my window down a few inches. Every time I went to a drive through I had to open my door to do business, rain or shin and embarrassing. I asked the repair shop to help me with the window issue so they removed a part in the door. Now I have to hang on to the door when opening because it will fly open. This defect is a Ford defect and the consumer should not be held responsible. Since my car went to the shop they have had many others come in with same problem, if they are still under warranty door is paid for. But not mine! We even bought the EasyCare to cover future car trouble and guess what the inside of door not covered. I have notes and letters to show my attempt to get Ford to own up to their mistake They can afford it more than me.
Approximately 1/4/2024 The front drivers side door is broken. The bolts broke off on the inside.I had no prior warning, I went to open my door and a huge clunk sound happened and it was difficult to open, there was friction, opening it all the way is causing friction and I don-??t want the door to fall off. Also it-??s causing the automatic window not to work now, that only is opening half way. I took it to the dealer to assess the problem and it-??s the left door asy, I looked this up online and it-??s stating Ford is aware of this problem but still hasn-??t issued a recall. I do not want my door to fall off, especially if I-??m driving and this happened. This is also a huge financial burden on anyone, please can you help with this situation. Thank you
Opened the driver's door and heard a crunching sound and the door could not be opened all the way. Along with that the rear back window would not close and the driver's window went up slowly. Went to the dealership and they say it is a known problem, but they don't have any recalls about them so out of pocket it would cost me upwards of 2000 for the window regulators and 5,000 to replace the door which is a known problem.
I own a 2020 Ford Escape. While entering the vehicle through the driver's side door, the door made an abnormal popping sound while being opened. The passenger-??s side front door also made the abnormal popping sound while being opened. I have been informed by my repair shop that the doors will need to be replaced. I took to my local dealership, Kindle Ford and they informed me that the vehicle is out of warranty as the mileage is at 40,000 miles.
Heard a cracking or popping when opening or closing front driver side door. Took our 2020 Ford Escape to Authorized Ford Dealership for routine service. While the vehicle was at the dealership we were told that the front drivers door would not close shut. The technician managed to "jimmy rig" the door to get it to close. The door temporary closes but now the drivers window will not operate. Was instructed to take the vehicle to the dealership owner's body shop but due to the mileage on the vehicle it was not recovered under warranty. At the body shop we were asked if the car had been in an accident or if a strong wind had blown on the door. Neither applied. The car has not been in a single accident nor a strong wind pulled or pushed on the door. Was told that we would incur a cost of nearly $3,000, because the whole door would need to be replaced. Was told again that this was not covered by factory warranty. On the estimate from the body shop they listed "t-boned" as reason for damage. We reached out to our extended warranty and they wanted to talk to the body shop but the body shop refuses to work with the warranty company and only speak with our auto insurance. We are in the process of looking for another body shop that might reach out to the warranty company to see if there is any chance this is covered. We contacted Ford Motor Company Customer Service and was told that there is not a recall on the defect and there was nothing they could do. Research on the internet shows that this is not an isolated incident as it relates to the 2020 Ford Escape.
This is 1 of 3 2020 - 2021 Ford Escapes that my company owns and is affected by this known issue with NHTSA and Ford Motor Company as it relates to Ford Technical Service Bulletin (TSB) SSM 50150. The spot welds at the check arm attachment points on the driver door have failed. This has lead to a horrible noise and feeling when opening and closing our door. Sometimes the door does not shut all the way making this a safety issue. The door is now hard to open and close. The window is also inoperable as it either won't roll down at all or, if it does roll down, it will now roll back up. This issue has been inspected by 2 dealerships and they are not allowing our PremiumCARE extended Warranty to cover this. We have had 10's of Escapes with 100,000+ miles and this has never been an issue. This has occurred in this 2020 Escape and 1 other 2020 Ford Escape and 1 other 2021 Ford Escape (I will file complaints separately for them so NHTSA understands this is a massive issue Ford needs to fix ASAP and reimburse any customers who have paid out of pocket to get this fixed). NHTSA needs to issue a recall immediately.
This is 1 of 3 2020 - 2021 Ford Escapes that my company owns and is affected by this known issue with NHTSA and Ford Motor Company as it relates to Ford Technical Service Bulletin (TSB) SSM 50150. The spot welds at the check arm attachment points on the driver door have failed. This has lead to a horrible noise and feeling when opening and closing our door. Sometimes the door does not shut all the way making this a safety issue. The door is now hard to open and close. The window is also inoperable as it either won't roll down at all or, if it does roll down, it will now roll back up. This issue has been inspected by 2 dealerships and they are not allowing our PremiumCARE extended Warranty to cover this. We have had 10's of Escapes with 100,000+ miles and this has never been an issue. This has occurred in this 2021 Escape and 2 of our other 2020 Ford Escapes (I will file complaints separately for them so NHTSA understands this is a massive issue Ford needs to fix ASAP and reimburse any customers who have paid out of pocket to get this fixed). NHTSA needs to issue a recall immediately.
Driver door: spot welds inside door shell for hinge attachment have broken inside door; door difficult to close and open; unable to properly open/close window
7/31/23 Used 2020 Ford Escape was bought at Cecil Atkission Motors, it was deemed "fully functional, no present issues." 08/02/23 Tire issues, dealership inspected and found 2 screws in driver tire/failed alignment test. Also suddenly found oil pan and left axle seal leaking. Seal leaking and replaced. Front axle leaking. 12/08/23 Took Ford Escape to Ford Dealership due to broken popping driver door. Vibration while driving 70mph, inspected and the cause of it is front suspension and uneven tires given by Cecil Atkission Motors. Found oil leak again front cover and oil pan, leak on crank shaft rear main seal. Trans and engine dye found between. Rear seal leaking. Rattle noise at cold start, coming from turbo. Misfire at 2 and 3 cylinders. Blindside spot doesn't detect cars next to car. Due to the driver door being broken and unable to open it poses a safety hazard if car caught on fire or if an accident, unable to escape. Being a 2020-year vehicle, this should not be happening early on. All issues mentioned above are hazardous to my safety and others, including children.
A D V E R T I S E M E N T S
- West Blocton, AL, USA