This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Driver side door makes loud noise when opening and closing. Warning messages: car not in drive or park when in the correct gear; door open; and battery saver on in morning. Driver side power window not working properly. Took to dealer for service on 4/15/25. Was informed there is a door issue not recall and no repairs at this time. Cost: $70 to check door. Have not received any notification from Ford about Customer Satisfaction Program 23B56.
The door hinge limiter bracket on the drivers front door has a broken weld and has becomes detached. This also interferes with the window being able to open and close.
There has been a cracking noise when opening my passenger front door. Heard a POP and notice three small holes on the side of door. I can barely open my door and can-??t let down the window. Called ford and of course the famous line, -??Since your car is not under warranty, we cannot fix the problem.-?? Shouldn-??t this problem be a recall? I-??ve been researching and noticed many Ford Escapes are dealing with the same issue. I feel like I-??m driving a Build-A-Car. Come on Ford you have to do better.
Driver's door when opening would make a clunking sound. After opening it a couple times door would not shut. Finally getting it to shut, the door now will not open all the way. Also since this happening the window on that door will not roll down. Safety issue is that I'm afraid the door won't stay closed or it may fall off. Also the gas cap light is on, always been a problem even when the cap door is completely closed.
- Brighton, MI, USA
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The driver-??s side front door mades a creaking/popping sound when opening, hard to open drivers door due to an issue with the welding First noticed when getting into the car where car was parked
I have already put in a complaint about the broken spots welds, I am now adding to that complaint. I had the window fixed but because the door is broken I cannot roll down the window. My door is now not locking so stays open even when engaging the locks. The electrical system is giving me errors telling me that there is no key detected and so the engine won't start right away. The radio screen blacks out and doesn't work right, won't keep my settings anymore. This all has been happening since my door broke. I am sick of this car. Casa Ford says that my door is not covered by my extended warranty, but my window was, which was broken because of the broken spot welds in the door. This makes no sense since I am not able to use the window because of the door being broken.
My 2020 SEL Ford Escape has faulty spot welds on the drivers side door hinge. All three spot welds have broken and has caused the door to make metal scraping noise and is hard to shut. Also, I can not longer roll down my drivers side window because the hinge is blocking the window from rolling down.
Door hinge on front driver's side door is broken and door swings open hard (especially in wind). It has knocked people (myself, my wife) over and has hit vehicles parked next to it. Took it in to Ford and they said things like this break. Now the same thing happened to the passenger side front door. This seems to be a manufacturing issue.
2020 Ford Escape has an failure of spot welds in the vehicle's doors, causing the door check arm to break off. Unable to open window all the way or open door all the way. Having repaired before I'm unable to close door or it falls off.
Left broken spot weld on Driver's side door. Without accident, the driver's side window stopped working and the driver's door no longer has any traction once opened. This happened spontaneously without any warning or other symptoms. This first appeared [XXX]. Once the door is opened, it flies open nearly hitting other cars or people that are nearby if I'm not holding on firmly, and the window does not roll down. I brought this to Superior Ford Collision [XXX] and they confirmed it was a broken spot weld. I contacted Ford and this was no longer under warranty so they will not offer any assistance in replacing the door. I was quoted at $5000-$6000 for a new door by Lucas Stauffacher at Superior Ford Collision. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Front driver door has a loud pop when opening and not opening and closing correctly. Per body shop appears to be a defect with the door's check arm which from our research is a known issue by Ford but no recalls have been issued.
The left-hand side on the door all automatically just stopped working properly. It makes a popping cracking noise when you open the door all the way. The car is a 2020 it is under 40,000 miles. The window does not roll down all the way due this malfunction. It-??s been going on for a while and the car dealership says that i am responsible for paying for it even though it-??s a defect. It should be under warranty from Ford. It-??s a mechanical issue. The door should open and close properly if I have never been in an accident. I have had many problems with this car since i bought it brand new such as getting new brakes at 1000 miles (they claim because the car was sitting there), a new reservoir because of the windshield wiper fluid was leaking, my headlamp needed to be fixed amongst other things. I feel like this car was a lemon that was sold to me.
The drivers side door made a popping and cracking sound like the hinge broke off when I went to open it, it sounds like the door is going to fall off, the car has 37000 miles on it bought it from a certified ford dealer in watertown, NY and less than 90 days later it is broke. The drivers window will not go down and the arm bracket/ hinge is broke. I took the car to the ford dealer where I purchased it less then 90 days ago and bought and extended warranty was told that it does not cover the door. Now the door is still broke and window cant be used. This is the first Ford I have purchased I should have stuck with Nissan. very unhappy especially since I bought an extended 5 year warranty.
I bought the car from Davidson Ford dealer in watertown, Ny on [XXX] less then 3 months later the drivers side door bracket has broke/ snapped and now the window cannot be rolled down. It sounds like the door is going to fall off. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The driver's side door hinge has broken. I can't open the door wide or it won't shut. The gentleman at the dealership said it may need welding. Whatever has happened is affecting the operation of that door's window as well. I have read that there have been complaints/concerns of this from others yet no recall has been considered.
This safety incident occurred with both the driver and passenger front doors. There are two hinges matching the body paint, which are fine. A third black hinge spot welded to the door that holds the door open in partial-open positions had the issue. The spot welding has completely come undone on the driver door and is showing stress on the passenger door. A loud, cracking noise and difficulty opening the door indicated this issue. I had to disconnect this item from the body and shove it into the driver door in order to open and shut the door. While this prevents further damage, it severely hampers opening and shutting the door safely. Without the stop action in place, we have a risk of the door flying open and damaging the body of the car or anything else in the door's path.
The contact owns a 2020 Ford Escape. The contact stated that on several occasions while exiting and entering the driver's door, there was an abnormally loud popping sound coming from the door. Additionally, while the vehicle was parked, the contact attempted to roll down the driver's window, but the window would not roll down. The vehicle was taken to two body shops where it was diagnosed that the pressure and or friction caused an unknown part to fracture, and the window motor failed. The contact was informed that the driver's door needed to be repaired. The vehicle was not repaired. The vehicle was taken to a dealer where it was determined that the driver's side door needed to be replaced. The vehicle was not repaired
A D V E R T I S E M E N T S
- Trumbull, CT, USA