This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
About 3 weeks ago now I opened my driver door and heard a loud cranking followed by a poo, the arm bar weld on the door just broke, had to shut the door from the outside and as a result I don't have control over my driver side window and all the power locks in the vehicle are shot. In addition to this my electrical is going crazy, I have the dash lights set to off but when I remove key or open door all the lights come on and I have to click the button back and forth to get the lights to shut off. This has resulted in a dead battery once for not catching it acting up. I'm extremely concerned about the safety on this vehicle I have had it less then 3 years and it's had several recalled issues fixed already. I can't afford a whole new door so please recall this spot weld!!
Drivers Side door Welds broke inside door. And door doesn't lock. Door check broke and window goes down less than half way. Bought it in 2021 with 14, 000 miles now has 30,000 Went to my dealership and they said Ford would give me $1000 towards repairs leaving me with a balance of 1500. This should be a recall.
Sheet metal piece attached to CHECK ARM ATTACHMENT(PN LJ6Z-7823552-B)detached. 5 spot welds failed. See TSB [XXX]. Door would not close. David McDavid Ford wanted $31000 to replace door. I pop riveted sheet metal piece in 5 places. I will continue driving car but will check rivets every week. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The spot welds on the interior door assembly for the check arm broke off. Causing damage to my power window motor. And many other components. Car is at 50,000 miles. Not high wear. The welds are poorly done and ford is making me buy a new door as a result of their error.
- St Pete, FL, USA
Search CarComplaints.com for these popular complaint phrases...
Out of nowhere my front driver side door started making this awful, loud clanking sound whenever I would open or close it. Took it to the mechanic I usually go to and they said that the "door check broke off the door because the spot weld failed" and that I would have to call a Body Shop. Called the dealership and they said that it is a well known and well documented issue with the year, make and model of my vehicle (2020 Ford Escape), but so sorry I would have to pay appr. $2600 to replace the door.
Driver's door hinges failed causing the door to swing open unexpectedly while I was trying to exit. Pulled both shoulders while trying to control it. Orthopedic surgeon says I need rotator cuff surgery - he suspects the injury was due to the door failure.
Door stop on both the driver side as well as the passenger side have broke off making it hard to actually open and close the door. As of 11/16/2023 the window is also stuck due to the door stop damaging the motor. After searching the Internet this is a very widespread issue when I took it to the dealership they said since it was out of warranty it wouldn't be covered. I don't believe this is anything but bad workmanship because the weld apparently breaks as low as 8000 miles. Well within the warranty period.
My driver door started making a loud cranking sound out of the blue when opening and closing the door. After several days, it became clear that the door hinge/catch was no longer secured and was loose. This was not the result of a gist of wind forcefully blowing the door open or something like that; it just broke on its own. Now the door swings wildly when opening and the window won-??t roll all the way down. My vehicle was just a few months out of warranty so Ford won-??t offer any assistance for fixing the problem. I have not yet repaired it because they say the whole door needs to be replaced and, at this time, I can-??t afford the expense.
When opened front driver-??s side door, heard creaking, rattling, and pop. Now door will not close as well as problems with the window not working in that door! The frame on car is also loose due to bad door pulling on the frame. I-??m concerned door may open when driving. Ford dealership will not pay due to the fact warranty expired April 2023 with only 33,000 miles on vehicle. An inspection by an independent service center confirms the issue and estimates a $2,400 cost of repairs. Inspector indicates poor spot welding and rivets in check arm defective. Insurance will not cover any expenses since it is not a result of a collision!! There was no warning messages indicating any issue. Door noises were heard on a Saturday (11/11/2023) and on Sunday (11/12/2023) door popped and couldn-??t be closed-??
The drivers front door began making a popping sound as the door opened and closed. By the next day the door began to have trouble closing fully. I noticed the weld points had broken where the door check/limiter attached to the door. It sounds like the same issue as the NHTSA investigation PE23013. In order to fully close the door the door had to be disabled and the broken part removed.
Front side driver-??s door starting making popping noises on Saturday. By Sunday of the same week only a day later the door made a crunching and breaking noise when opening, now the door has to be forced closed and the window will only go down about 4 inches.
The front driver's side door is making a loud popping noise when opening and closing the door. We have not yet taken the car to our local dealership yet, but have spoken with them over the phone and their body shop has confirmed that this sounds like an issue we've identified in online forums, which poses a significant safety risk, as the door may open while the car is moving. We will be taking the car in for a formal diagnostic next week. There are no warning indicators of the issue, just the noise, which has started suddenly over the past week.
Per the dealership the driver side door hinge is failing. It also has caused the window track to bind that resulted in window breakage. The door hinge failure is growing worse with time and I'm afraid the door may come loose at some point. The hinge problem first appeared around December 2022.
I have only had my car for three years and it is well taken care of, but the door suddenly started popping. The same day, my door became difficult to open and extremely hard to close once I got it open. I contacted Ford Corporate the next day. I was told my car was out of warranty because I have 38981 miles. The only thing that was covered under the 5 year warranty in regards to safety would be the seat belts and the airbags. I said, "Ford doesn't think that the car door being able to open or close in the case of an emergency is a safety issue"!"" The chat operator said she could open a case for Ford to review the issue. I asked her if that meant Ford would help with my door and she said no. They gave me case number CAS-46112899-L1F3M7 for my records. I asked how to track that case number to see Ford's response - but of course there is no way to track or check the status - making that case number useless for me. I took my car to Thoroughbred Ford to see if it could be covered under warranty and if they could also fix my radio which is now magically malfunctioning after the 3 year warranty lapsed, they told me I had to pay $155 EACH to have them to diagnose the door and radio problem before they could even give me a cost. Then I was told Ford had a TSB regarding the issue - so correction - it would be covered by Ford and the door has be replaced. I was happy - but not for long. They came back and apologize and said, no that TSB was just for rust and corrosion - they will cover that but not the popping door even though they admittedly were aware that this was a known issue. Then I was told no doors are available, so they can't quote me until it comes in so they will call me. So I look stupid in my car when I get in or out because I open just barely, turn to the side, slide in and then pray I can get it closed. Found out the window now doesn't want to come down because that door is messed up - so I could not even crawl out the window in an emergency.
The driver side door makes a cracking sound when opening and closing and doesn-??t shut correctly. Feels unsafe to be driving it around because I-??m worried about door popping out at anytime.
2020 Ford escape with 37k miles The drivers door started making horrible noises. And became difficult to close properly. All of the spot welds that hold the limiting arm bracket in place have broken and now the arm hangs loose. Window will only roll down part way. This all started 4 weeks ago! I know there is already an NTHSA investigation into this issue. I want to help push it forward to force ford to issue a recall and develop a solution to this defect that is clearly caused by poor manufacturing processes.
A D V E R T I S E M E N T S
- Babson Park, FL, USA