The contact owns a 2019 Ford Escape. The contact stated that the vehicle was previously repaired at a local dealer where it was diagnosed and determined that the torque convertor needed to be replaced. The contact stated that while attempting to accelerate, the vehicle was shuddering. There was no warning light illuminated. The vehicle was taken back to the same local dealer where it was diagnosed that the torque convertor might need to be replaced. The vehicle was left at the local dealer for further repairs. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 59,000.

- Lakewood Ranch, FL, USA