This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
After the steering wheel became SIGNIGICANTLY stiff and a warning light come on when trying to pull out of a parking space, I called a tow truck. The driver was able to turn on the Escape and we had no problems with steering. After I had a mechanic examine the vehicle, he said the issue is the electronic rack with the steering system. I did some research and Ford has been sued in the past for similar issues on this model, but not year. The estimated cost for repair is over $2000. I am told that with this particular steering system, a full replacement is required. I am also told that while it is drivable, the problem is unpredictable. It might be as simple as letting it sit (as it was in the parking lot) and restarting to as hard as the system giving out while driving and the wheel becoming so stiff to turn that it can put the driver and others at risk. From what I've read, others have experienced similar issues.
When got the Escape I was in Tennessee ordered it from Texas. Ford sales man brought it to me, but I didnt get to test drive. Got there at night sign papers then the next morning(first time driving) was driving and when I stopped at the red light, then accelerated it started shaking then it stopped. Still does till this day either when its a full stop or going like 30,70. They didnt tell me it was a rear ended collision car. After a month I signed in to carfax found out it needed a recall for transmission shifter cable bushing.called Ford and they said theyll call me back once they recieved the part.never called me back, called again and said they still waiting. Moved to Texas about 4 months ago went here in Texas.got it replaced thought that was the reason it shakes but apperantly not. I was told I have gold certefied used vehicle. Went to for one day and was told that only the bold parts nothing that wears off. Wasnt really helpful. Can you guys please let me know. Its been a year since I got it and havent been able to drive as is my new car, but shakes most of the time.when I turn I hear a pop something around left tire. And are breaks on me. I believe its the transmission because when I put in park or something its a harsh change and while driving it feels like it struggles to change gear. Thank you
Was unknowingly sold a vehicle that Travers GMT Auto sales knew was under recall. Lead to me being blind sided by another diver who was at fault, proven to be correct by my auto insurance company progressive at the time. Ford dealership never provided me with the correct information nor were they helpful at any time during the process.
Steering. The steering would go out. Turning was very hard to do. Had the problem fixed at Ford deelership There was no warning to when this would happen. My car had under27,000 miles on it. This should not have happened with this few miles on my car.
The contact owns a 2019 Escape. The contact stated that soon after start of the vehicle, the power steering failed to operate as the "power steering assist, system malfunction" warning message appeared on the instrument panel. The contact's husband arrived at the scene of the failure and managed to drive the vehicle home. Two days later, her husband used excessive effort to drive the vehicle to the dealer where a diagnostic test determined that the rack and pinion had caused of the failure. The manufacturer was notified of the failure and the contact was given a case number. The vehicle had yet to be repaired and remained in the possession of the dealer. The failure mileage was approximately 38,000.
- Manassas, VA, USA
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It was power steering failure while in operation. The vehicle has been inspected by a mechanic, who cleared the error code, but the problem persists. It is an internal failure in the power steering. THE CONSUMER STATED THE POWER STEERING FAILED WHILE THE VEHICLE WAS EING DRIVEN.. THE MANUFACTURER WAS CONTACTED BUT, DID NOT OFFER ANY ASSISTANCE DUE TO THE VEHICLE BEING 5 DAYS OUT OF WARRANTY.
I was stopped at a traffic light and when I went to resume driving the steering froze and a steering assist warning light came on the dash. I turned the engine off and restarted the wheel turned and locked again. I then drove the car back to the dealer service(7/24/21). They said they would look at it on Monday7/26/21. Vehicle has 83,000 miles. Purchased new at Mullinax Ford New Smyrna Beach.
2019 Ford Escape titanium steering wheel shakes/vibrates heavy & makes a loud noise from car (almost sounds like a bad loud muffler sound) at speeds of 35 mph & 45mph when the gas peddle is leveled at speed and also does the same when going up an incline at the same speeds. Also transmission slips between 1 & 2 gears intermittently. Very bumpy ride in the back when going 70 mph on the highway. These issues happen when on local roads & highway ramps. Dealer repair has checked several times. First few times they could not replicate the issue. December 29, 2020 finally got the issue to replicate and put a ticket directly into Ford. I checked back on 1/7/2021 since I bare the heard from the dealer service rep. At that time she still didn't have an answer to a resolution to fix the fault. I called today 1/13/2021 and the dealer repair service rep said it was a characteristic of the model because they informed Ford on the ticket they tested another 2019 Escape with the same engine & transmission and it had the same fault. Car was manufactured 3/2019. Please note I have purchased brand new Ford Escapes in 2002, 2005, 2009, 2017 & 2019. I know how the engine & transmission of a Ford Escape should preform. I still have my 2009 Escape and it preforms better then this 2019...comparable engines & trim package. The faults this 2019 is having are not characteristics of a car they are clearly issues where parts need to be replaced or repaired to operate properly. Ford needs to do the right thing and find what is causing the issue and repair it correctly.
I bought the car March 20th brand new. On April 14th I was driving it home and the engine stopped working. All warning lights were flashing and the car just stopped working in the middle of the road. I could not get it started and when I finally did it wouldn't move and I could not shut it off. This went on for 2 and a half hours. I finally got it home (driven by my husband) and the next morning (Monday) we got it towed to Ford dealer. The car was completely dead Monday and was not able to be driven onto the flatbed truck. We put in a claim to Ford headquarters and April 22nd Ford informed me they would not buy back or refund me the money for the car. I had the car less than 30 days. We were not given a reason for this mechanical failure. The service department informed us on Friday (April 19th) that they touched a fuse box" and now it is working. I feel this is a very unsafe car for me to drive. I was on a city street driving the car when it stopped suddenly and lost all power. I was in motion.
A D V E R T I S E M E N T S
- San Antonio, TX, USA