This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact's brother owns a 2019 Ford Escape. The contact stated while driving 70 MPH at night, the headlights became inoperable. There was no warning light illuminated. The contact stated that the headlight module failed to operate as needed and the contact was forced to drive to the residence without headlights. The contact had taken the vehicle to a dealer on three separate occasions to be repaired. On the first visit, the dealer replaced the battery and the headlight bulbs. The second visit, the dealer replaced the BCM (Body Control Module) and two other light bulbs that were not initially replaced. On the third visit, the headlight switch was replaced. Despite each repair, the headlight failure persisted. The contact was recently informed by the dealer that the wiring harness needed to be replaced; however, the dealer could not guarantee that the repair would fix the headlight failure. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 70,000. The VIN was not available.
2019 Ford Escape SEL. Left and right front headlamps simultaneously stopped working during nighttime freeway driving. Dangerous safety issue. Dashboard headlamp green symbol continued to display headlamps were functioning properly. There was no warning symbol. Vehicle electrical issue was repaired at dealership at no charge. I am aware of an identical problem occurring on a similar 2019 Ford Escape SEL. My belief is the headlamp failure is not a random issue and is a serious safety defect that has not been addressed by Ford Motor Company.
2019 Ford Escape SEL. Left and right front headlamps simultaneously stopped working during nighttime driving. Dangerous safety issue. Dashboard headlamp green symbol continued to display headlamps were functioning properly. There was no warning symbol. Vehicle electrical issue was repaired at dealership at no charge. I am aware of an identical problem occurring on a similar 2019 Ford Escape SEL. My belief is the headlamp failure is not a random issue and is a serious safety defect that has not been addressed by Ford Motor Company.
- Plymouth, MI, USA
Search CarComplaints.com for these popular complaint phrases...
A D V E R T I S E M E N T S
- Laddonia, MO, USA