This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2019 Ford Escape. The stated that upon starting the vehicle, the vehicle made an abnormally loud sound. The contact stated that the failure had increased significantly. The check engine warning light was illuminated. The vehicle was taken to Auto Zone, where it was diagnosed and determined that there was a misfire in cylinder #2. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the engine was making an abnormally loud knocking sound due to coolant intrusion into the engine. The mechanic determined that the engine needed to be replaced. The vehicle was not repaired. The dealer was notified of the failure and informed the contact that a fee would be charged for diagnostic testing. The dealer referred the contact to the NHTSA Hotline for assistance. The manufacturer was notified of the failure. The failure mileage was approximately 126,000.
The contact owns a 2019 Ford Escape. The contact stated while driving 55 MPH, the vehicle lost automotive power, with the message -??Engine Overheating-?? displayed on the instrument panel. The contact pulled over and turned off the vehicle however, the vehicle failed to restart. The vehicle was towed to the local dealer to be diagnosed. The contact was informed that the failure was due to a cracked engine block that caused coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure. The approximate failure mileage was 84,758.
The contact owns a 2019 Ford Escape. The contact stated while the vehicle was parked, the vehicle intermittently shuddered and stalled, and the vehicle failed to return to normal operation. The contact waited several minutes for the vehicle to return to normal operation. No warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that there was coolant intrusion into the engine, and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 100,000.
The contact owns a 2019 Ford Escape. The contact stated while driving at an undisclosed speed, the engine started overheating with the high engine temperature warning light illuminated. The contact pulled over to the side of the road and added coolant to the coolant reservoir and waited for the engine to cool down. The vehicle was restarted, and the contact inspected the vehicle and became aware that the coolant reservoir level was low and added coolant. The vehicle was towed to an independent mechanic where it was diagnosed and determined that the engine had failed and needed to be replaced. The vehicle was not repaired. The vehicle was towed to the dealer where the same diagnostic result was provided to the contact. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 90,000.
The contact owns a 2019 Ford Escape. The contact stated that while driving at various speeds, the message "Hot" was displayed. The contact stated that the failure had been recurring intermittently. The contact stated that upon inspecting the vehicle, there was sufficient coolant in the coolant reservoir and the engine was not overheating. The contact stated that while starting the vehicle, there was a significant amount of white smoke coming out of the exhaust pipe. The vehicle was taken to the dealer, where it was diagnosed and determined that the engine base had failed, and the dealer determined that the engine needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was not notified of the failure. The failure mileage was approximately 74,000.
- Temecula, CA, USA
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The contact owns a 2019 Ford Escape. The contact stated that while driving at approximately 30 MPH, the temperature gauge moved to Hot, and the message "Engine Overheating, Pull Over Safely" was displayed. The check engine warning light illuminated.?The contact stated that upon pulling to the side of the road and parking the vehicle, the temperature decreased completely. The vehicle was taken to the dealer, where it was diagnosed that coolant intrusion into an unknown cylinder had caused the engine to fail. The vehicle was not repaired. The manufacturer was made aware of the failure and opened a case. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was 53,000.
The contact owns a 2019 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that the engine block had failed, causing coolant intrusion into the cylinders. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The contact was advised to file a complaint with the NHTSA Hotline. The failure mileage was approximately 110,000.
The contact owns a 2019 Ford Escape. The contact stated while starting the vehicle, there was white smoke coming from the exhaust, with the check engine warning light illuminated. The contact exited the vehicle and checked under the hood and became aware that the coolant reservoir was low on coolant. The contact refilled the coolant reservoir and drove to a local dealer where the vehicle was diagnosed. The contact was informed that there was a misfire in cylinders #2 and #3 due to coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 93,000.
The contact owns a 2019 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle stalled with the check engine warning light illuminated. The vehicle was restarted; however, the failure recurred. The vehicle was taken to the dealer where it was diagnosed that there was coolant intrusion into the engine, which caused engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 77,899.
The contact owns a 2019 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the head gasket had failed due to coolant leaking into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 30,000.
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine and the engine hot warning lights were illuminated. The vehicle was driven to the shoulder of the road. The contact allowed the vehicle to cool down. The vehicle was driven to the residence. The following day, the contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the vehicle failed to exceed 10 MPH. The contact stated that the engine overheated. The vehicle was towed to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was being repaired. In addition, the contact was informed that the failure was due to a defect in manufacturing. The manufacturer was made aware of the failure. The failure mileage was approximately 57,000.
The contact owns a 2019 Ford Escape. The contact stated while driving approximately 40 MPH, the check engine warning light illuminated, and the vehicle started shaking abnormally. The contact pulled over to the side of the road and allowed the vehicle to cool off before continuing to drive home at slow speeds. The vehicle was towed to the dealer where it was diagnosed and determined that coolant was leaking into cylinders #2 and #3, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was repaired; however, the contact was unable to retrieve the vehicle due to lack of coverage for the repair. The manufacturer was made aware of the failure and confirmed there was no recall on the VIN. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 55,000.
The contact owns a 2019 Ford Escape. The contact stated that while driving up an incline at approximately 30 MPH, there was a loud clanking sound coming from the engine compartment. The contact stated that the vehicle started to shudder and vibrate with the check engine warning light illuminated. The vehicle was taken to the local mechanic to be diagnosed. The contact was informed that the failure was caused by coolant intrusion into the engine. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The local dealer was not contacted. The failure mileage was 90,000.
The contact owns a 2019 Ford Escape. The contact stated when the vehicle was cold started, the engine was idling rough but then started running normally. The contact stated that the check engine warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that there was coolant intrusion into the engine block, and that the engine needed to be replaced. The vehicle was not repaired. The contact stated that prior to the check engine warning light being illuminated, the contact had been adding coolant to the coolant reservoir every several weeks. The contact had not observed any coolant leaks on the driveway. The manufacturer was informed of the failure. The failure mileage was approximately 57,000.
The contact owns a 2019 Ford Escape. The contact stated while operating the vehicle, the check engine warning light illuminated and remained illuminated. The contact stated that the vehicle failed to properly accelerate while depressing the accelerator pedal. The vehicle was taken to the local dealer who diagnosed the vehicle and determined that there was coolant intrusion into cylinder #2, causing a misfire in the engine. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 84,000.
The contact owns a 2019 Ford Escape. The contact stated that there was heavy white smoke coming from the exhaust pipe. The contact stated that the failure persisted, with a sputtering sound coming from the engine with the check engine warning light illuminated. The vehicle was driven to an independent mechanic who immediately referred the contact to the dealer. The vehicle was towed to a dealer where a diagnostic test was performed. The diagnostic test showed coolant intrusion into engine cylinder #3. The contact was provided an estimate for the repair. The manufacturer was notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 87,945.
The contact owns a 2019 Ford Escape. The contact stated that while operating the vehicle, there was excessive white smoke coming from the exhaust pipes. There was no warning light illuminated. The contact was advised by an independent mechanic that the failure might be related to Customer Satisfaction Program: 21N12 (Short Block Replacement After Coolant Intrusion); however, the vehicle was not included. The local dealer was not contacted. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 58,000.
The contact owns a 2019 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle jerked with several unknown warning lights illuminated. Additionally, the contact stated that white smoke was coming from the exhaust pipe. The vehicle was towed to an independent mechanic where it was diagnosed with coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 163,080.
The contact owns a 2019 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was driven to the residence. The contact stated that when the vehicle was parked, the contact raised the hood to inspect the vehicle and became aware that the coolant reservoir was extremely low. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact stated that the vehicle was scheduled to be towed to the dealer. The manufacturer was made aware of the failure and a case was filed. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 71,000.
The contact owns a 2019 Ford Escape. The contact stated that while her daughter was driving at an undisclosed speed, the vehicle lost motive power and was unable to accelerate as intended. The driver was able to reach her destination, where the vehicle stalled, after which the vehicle failed to restart. The check engine warning light was illuminated. The vehicle was towed to the dealer, who determined that coolant intrusion resulted in damages to the engine. The contact was informed that the long block needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 72,000.
A D V E R T I S E M E N T S
- Lake Ariel, PA, USA