I have had my Ford Escape for just over 30 days. About two weeks into owning it, I had stopped behind a vehicle. The start/stop engaged and when I went to accelerate again the power train fault illuminated. In order to move the vehicle, I had to put the vehicle in park and restart the vehicle. This happened 3 weeks after the first time, again today. This could cause major safety issues if the vehicle behind you does not stop in time.

- Des Moines, IA, USA

The contact owns a 2019 Ford Escape. While driving, the vehicle suddenly shut off. Approximately two hours later, the vehicle restarted and shut off again after the contact drove home. The vehicle was towed to island Ford (3698 rt 9 South old, bridge, NJ) and unknown pins were tightened. After retrieving the vehicle and later parking it, the vehicle could not be restarted. The cause of the failure was not determined. The manufacturer was notified of the failure. The failure mileage was 800.

- Staten Island, NY, USA

I bought the car March 20th brand new. On April 14th I was driving it home and the engine stopped working. All warning lights were flashing and the car just stopped working in the middle of the road. I could not get it started and when I finally did it wouldn't move and I could not shut it off. This went on for 2 and a half hours. I finally got it home (driven by my husband) and the next morning (Monday) we got it towed to Ford dealer. The car was completely dead Monday and was not able to be driven onto the flatbed truck. We put in a claim to Ford headquarters and April 22nd Ford informed me they would not buy back or refund me the money for the car. I had the car less than 30 days. We were not given a reason for this mechanical failure. The service department informed us on Friday (April 19th) that they touched a fuse box" and now it is working. I feel this is a very unsafe car for me to drive. I was on a city street driving the car when it stopped suddenly and lost all power. I was in motion.

- Staten Island, NY, USA

Vehicle shuts off while driving. Steps to reproduce issue: Keyfob is inside vehicle in drivers coat pocket, mobile phone is intermittently connected to vehicle via usb cord, vehicle is on, engine running, start/stop is on, vehicle is driving then stops at a stoplight, start/stop engages and idles engine for at least 15 seconds. When foot brake is released vehicle shuts off, instrument cluster, radio, infotainment, etc turn off. To restart vehicle transmission must be placed in neutral or park and vehicle on/off button pressed. Vehicle restarts, powertrain malfunction error displays and infotainment system appears to be rebooting and displays welcome message such as before it was set up. Vehicle was immediately brought to dealer; blackwell Ford in Plymouth mi both times. Dealer could not reproduce issue or pull detailed information beyond general fault. Dealer performed 1265od eec system diagnosis quick test, 1265od45 engine module diagnostic pin point test, 12650dx1 eec system diagnosis quick test twice, road tested, ids test P164C, ppt aa in pced manual, reset kam and retest pass, and upon request checked that PCM firmware was the latest version. Dealer requested permission for extended mileage testing with skytracker installed after 2nd fault, permission was given. Issue occurs approximately every 30 days driving 2 trips/day. Issue presents a high and severe risk of fatal incident because vehicle is stopped at a green light and may be rear ended by an approaching vehicle at high speed. Because vehicle is off, airbags and other safety equipment may not activate increasing risk of fatal incident. Vehicle was bought new with 10 miles recorded on odometer in February of 2019, as of April 2019 the issue has occurred twice. Once on February 22nd and once on April 3rd.

- Redford, MI, USA