This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2019 Ford Escape. The contact stated that while attempting to accelerate from being stopped at a stop sign, the engine revved; however, the vehicle failed to accelerate as intended. There were no warning lights illuminated. The vehicle was towed to the dealer and was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the repair was not covered under recall or warranty. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 107,972.
I was driving on my way home then all of a sudden my car wasn-??t moving when I was pressing on the gas pedal. At first I thought maybe the energy brake was on but after checking that wasn-??t the problem. My car just wasn-??t moving when I hit the gas. I was stranded in traffic for a bit until I decided to turn off the engine and turn it back on. I was able to park it somewhere but the problem hasn-??t been resolved and it doesn-??t make sense for my car which I bought new in 2019 to be having transmission problems.
I purchased my 2019 ford escape 1.5 ecoboost almost 3 years ago and now without any common symptoms I have a manufacture fault caused coolant leak into my engine. To keep my vehicle in a safe driving condition I would need a new $10K engine replacement. Ford negligently did not recall the part that caused the issue.
While driving once I exited off the highway the rpm gauge was going up and down before I could exit onto a secondary highway. If I would have continued on the highway and loss acceleration I would have been in danger as well as other drivers because I no longer had control of making the car move. All of a sudden, the car started to slow down and when I pressed the accelerator, the car jerked and would not accelerate so as I pulled over. After I pulled over, I could not get the car to move again and the accelerator would not work at all. Had to call a tow truck. Towed to dealership. Dealership called 2 days later to tell us the transmission needed to be replaced.
- Crystal Lake, IL, USA
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The contact's son owns a 2019 Ford Escape. The contact stated that upon starting the vehicle, the vehicle made an abnormal loud sound. The contact stated that the failure persisted while driving. The vehicle was taken to several independent mechanics. An independent mechanic diagnosed that the flex plate was fractured and needed to be replaced. The vehicle was not repaired. The contact related the failure to Ford Campaign Number: SSM48725. An unknown dealer was notified of the failure. The manufacturer was not notified of the failure. The failure mileage was approximately 87,000.
The contact owns a 2019 Ford Escape. The contact stated while driving approximately 40-45 MPH, the vehicle stalled. There was no warning light illuminated. The contact was able to veer to the side of the road. The contact was able to restart the vehicle and continued driving; however, the failure recurred after arriving to the destination. The vehicle was towed to the local dealer, where it was diagnosed and determined that the transmission had failed and needed to be replaced. The vehicle was then towed to an independent mechanic, where the same assessment was made. The vehicle was being repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 69,500.
The contact owns a 2019 Ford Escape. The contact stated the vehicle was making an abnormal sound while idling. The contact stated that while accelerating from a complete stop, the vehicle hesitated to respond. There was no warning light illuminated. The contact stated that the transmission was previously replaced due to the failure; however, the failure persisted. The vehicle was taken to the dealer, where it was diagnosed that the flywheel, the sealant, the torque converter, and the transmission pump needed to be replaced. The dealer informed the contact that the vehicle was not covered under warranty and referred the contact to another dealer, Apple Ford (8800 Stanford Blvd, Columbia, MD 21045), where the same assessment was made. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under warranty. The failure mileage was approximately 98,000.
Engine light was coming on in the car. Engine was shuttering and ticking/knocking on start up and then would stop after running for about a minute. Had it put on the scanner and the code said misfire on cylinder one/ignition coil. Had ignition coil on cylinder one replaced twice. 1st time replaced was the beginning of Sept and then the 2nd time on 9/18/24. Car would run fine for a week and then the engine light would come on again and the engine was doing the same thing. This time took the car to the Ford dealership. Service Supervisor said coolant was leaking into the cylinder and that the short block would need to be replaced. The car had 54,000 miles on it when these issues started and now the engine needs to be replaced at only 56,000 miles and I am without a car while having to wait for it to get fixed. Car could have stalled/stopped while driving and caused an accident. Engine will be at the dealership for review if needed.
What component or system failed or malfunctioned, and is it available for inspection upon request" The torque converter is going out - this will be the 3rd time we will have replaced it. How was your safety or the safety of others put at risk? The car sputters and does not shift correctly. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, at the Ford dealer each time. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? By Ford Dealer Mechanics. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear" Symptoms include sputtering and not seeming to shirt when accelerating.
Transmission is slipping, would not accelerate when applying gas. Shifting up and down while driving. But the most important issue that I think is a severe safety issue. When attempting to brake the vehicle transmission will not disengage. You have to press the vehicle brakes extremely hard to and maintain the pressure to stop the vehicle. It is lucky that I just change the rotors and brakes two weeks ago.
The contact owns a 2019 Ford Escape. The contact stated that while driving at an undisclosed speed, she heard an abnormal sound emanating from the engine compartment. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the torque converter. The vehicle was repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA hotline for assistance. The failure mileage was 66,000.
Vehicle has been shaking as it accelerates normally on the lower speeds; however, even in the 40-65 mph range the vehicle will shake/sputter as you try to accelerate. When accelerating from a stopped position vehicle at times will seem to loose power while accelerating and you will have to take your foot off the gas and try again or even have to shut the vehicle off and turn it back on.
The contact owns a 2019 Ford Escape. The contact stated that the vehicle was pulled into a parking lot and there was a whining sound while attempting to accelerate. The -??Transmission Fault" message was displayed. The vehicle was towed to the dealer where it was diagnosed with cable bushing failure. The contact was notified of an unknown recall and the recall was repaired. The contact stated that while driving the vehicle from the dealer the failure recurred. The contact's husband towed the vehicle to a different dealer where it was diagnosed with transmission failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 124,000.
The contact owns a 2019 Ford Escape. The contact stated while driving 30-35 MPH, the transmission was slipping. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the failure was due to the shifter while in second and third gear. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 76,000.
The contact owns a 2019 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train). The contact stated while driving 60 MPH, the vehicle made an abnormal sound and the transmission seized. The contact was unaware of any warning lights being illuminated. The vehicle was towed to an independent mechanic who performed a diagnostic test and informed the contact that the transmission had seized. The vehicle was not repaired. The vehicle was then towed to the dealer where a diagnostic test was performed that indicated that the transmission had seized. The vehicle was not repaired. The dealer stated the VIN was not under recall. The manufacturer was notified of the failure, opened up a case, and referred the contact to the NHTSA Hotline. The failure mileage was approximately 88,989.
The conditions Ford has placed on getting the recall repaired are unreasonable. The dealership told me that for this repair, the car must be on their lot for at least 10 days, and no, an appointment is not available, and there are no loaners available for this repair.
The contact owns a 2019 Ford Escape. The contact stated while driving 25 MPH, the vehicle slipped out of gear and failed to accelerate. The contact stated that the vehicle was placed in neutral and was coasted down the hill, where the gear would not change. The vehicle was able to restart several hours later but, the failure persisted. The vehicle was towed to an independent mechanic where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a complaint was filed. The failure mileage was 94,000.
The contact owns a 2019 Ford Escape. The contact stated that while driving at 65 MPH, a message displayed reading "Service Engine Now, after which the vehicle lost motive power. The contact was able to reach her destination, where the failure persisted. The vehicle was towed to the dealer, who diagnosed a failure with the battery, requiring the battery to be replaced. The vehicle was repaired, but the failure reoccurred. The contact stated that upon leaving the dealer, the check engine warning light illuminated. The vehicle was taken back to the dealer and diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was repaired. The contact also stated that the transmission had failed years earlier and had been replaced. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 239,000.
A D V E R T I S E M E N T S
- Indio, CA, USA