This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2019 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while shifting into reverse, the transmission made a grinding sound. The vehicle would demonstrate a jerking sensation. There were no warning lights illuminated. The contact stated that the failure occurred intermittently. The vehicle had not been taken to the dealer or independent mechanic. The manufacturer was not made aware of the failure. The approximate failure mileage was 30,810. VIN tool confirms parts not available.
The contact owned a 2019 Ford Escape. The contact stated that while the vehicle was parked at a fuel pump, the vehicle began rolling backward on its own. The contact attempted to enter the vehicle to stop the momentum; however, the vehicle rolled over her left foot. The vehicle continued to roll backward and hit a curb which stopped the vehicle. A couple and the gas attendant came to the contact aide while another person parked her vehicle. The couple informed the contact that there may have been a recall placed on the vehicle for the failure. The contact stated the Akron Police Dept. said a police report could not be filed because the incident happened on private property.. The contact was taken by her brother to the emergency room where she was treated for injuries to her left foot and right shoulder. The contact sought further treatment for her foot and was placed in physical therapy. The air bags did not deploy. The contact was able to return to the fuel station and drove the vehicle home. The dealer was notified of the failure and towed the vehicle to their location and gave the contact a loaner vehicle. Upon investigation, the contact discovered that her vehicle was under NHTSA Campaign Number: 22V413000(Power Train). The dealer notified the manufacturer about the failure and the dealer informed her that a case had been filed. The contact eventually received a letter for the recall on her vehicle. The contact also received a letter from the manufacturer which stated that since the investigators could not replicate the failure with the vehicle; they would not cover any medical bills and that her case was closed. The contact was informed that the recall was performed on the vehicle; however, she refused to take back possession of the vehicle. The failure mileage was unknown.
The contact owns a 2019 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the vehicle hesitated during acceleration and stalled while coming to a stop. Additionally, the vehicle made an abnormally loud sound while driving. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure but confirmed that parts were not yet available. The failure mileage was approximately 27,900. VIN tool confirms parts not available.
Whitish and/or whitish-blue smoke comes out of tailpipes when starting vehicle. Believe there is faulty head gasket or engine block that causes oil to be mixed with antifreeze resulting in permanent damage to engine over time which could lead to possible fires, breakdowns, and or fumes. Tried to get it looked at to confirm that the 1.5l engines from the 2019 Ford Escapes are an issue like past models but dealership tried to side step me and not properly look over vehicle in my opinion.
The contact owns a 2019 Ford Escape. The contact stated that there was a failure experienced with the power train. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure milage was unknown. Parts distribution disconnect.
- Winchester, VA, USA
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The contact owns a 2019 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the parking brake was applied to stop the vehicle. Additionally, the vehicle rolled away while parked. The contact fell while running after the vehicle. A police officer witnessed the failure and ran after the vehicle as it rolled into a residential yard before coming to a complete stop. No police report was filed. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 48,000. VIN tool confirms parts not available.
I was driving my car and then all of a sudden it's starts to jerk and make this clanking sound and stops in the middle of traffic...a indicator check engine light pops in and the service transmission soon..thank God there was no accident due to quick thinking. I try to restart the car and take to the dealer where I bought it and was told they could do nothing and they were backed for 3 months and they just cleared out the message. I start driving it again because I don't have a car and I have to get back and forth to work. Maybe 2 days later it's does the same thing and the car shut down and wouldn't change any gears. I had to get towed which cost money out of my pocket. The car would not move. I only had this car 2 months and I feel as if this was known before the car was sold. Know I have no car and being expected of paying a car note. I contacted Ford and they have nothing to say about it. This is unjust and creeping it's way into a civil lawsuit due to the many complaints. I just want my car fixed as it should because who pays for a car they can't drive.
The contact owned a 2019 Ford Escape. The contact stated the vehicle was parked on a flat surface; however, it inadvertently rolled down the street backward into two different fences. There were no warning lights illuminated. The vehicle was towed to a collision center and diagnosed as deemed destroyed. The manufacturer was not notified of the failure. The contact related the failure to NHTSA Campaign Number 22V413000 (Power Train). The approximate failure mileage was 20,000
The contact called on behalf of her son who owns a 2019 Ford Escape. The contact stated while her son attempted to shift into drive, the gear was in park; however, the vehicle inadvertently accelerated into the wall. The contact also stated there was an unknown clicking sound, and the gears were shifting inadvertently consistently. There was an unknown sensor warning light illuminated. The vehicle was taken to the dealer which diagnosed an unknown failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The contact related the failure to NHTSA Campaign Number 22V413000 (Power Train). The approximate failure mileage was unknown.
Rear axle seems to hop & it feels like grinding of differtial & banging noise with vibration. During acceleration ( even slowly) this occurs left or/& right axle slips & bangs, very unnerving !!! this happens starting out very slowly left or right.
This car has had two transmission failures with less than 5,000 miles driven. Both times the alert system activated "service asap". the car became stuck between neutral and drive, making it unsafe to drive.
2019 Ford Escape titanium steering wheel shakes/vibrates heavy & makes a loud noise from car (almost sounds like a bad loud muffler sound) at speeds of 35 mph & 45mph when the gas peddle is leveled at speed and also does the same when going up an incline at the same speeds. Also transmission slips between 1 & 2 gears intermittently. Very bumpy ride in the back when going 70 mph on the highway. These issues happen when on local roads & highway ramps. Dealer repair has checked several times. First few times they could not replicate the issue. December 29, 2020 finally got the issue to replicate and put a ticket directly into Ford. I checked back on 1/7/2021 since I bare the heard from the dealer service rep. At that time she still didn't have an answer to a resolution to fix the fault. I called today 1/13/2021 and the dealer repair service rep said it was a characteristic of the model because they informed Ford on the ticket they tested another 2019 Escape with the same engine & transmission and it had the same fault. Car was manufactured 3/2019. Please note I have purchased brand new Ford Escapes in 2002, 2005, 2009, 2017 & 2019. I know how the engine & transmission of a Ford Escape should preform. I still have my 2009 Escape and it preforms better then this 2019...comparable engines & trim package. The faults this 2019 is having are not characteristics of a car they are clearly issues where parts need to be replaced or repaired to operate properly. Ford needs to do the right thing and find what is causing the issue and repair it correctly.
I am not sure if this is the best forum but I was unable to find a better way. I was informed of a recall to my vehicle. I called the local dealer on Tuesday September 29, 2020. Hassett Ford 3530 sunrise hwy, wantagh, NY 11793. The dealer reused to make an appointment stating they are not taking any new customers. I called the Ford Motor Company, customer service who took my information placed on hold with call ending with thank you for calling Ford and a customer survey. Wondering how to have safety recall performed?
2019 Ford Escape. Consumer writes in regards to transmission failure. The consumer stated the transmission lever had failed. The vehicle was taken to the dealer and stated that lever could not be repaired.
Only had this car less than 30 days mileage was 29,476 on 4/13/20. Mileage when in shop is 29,944 so drove 468 miles. Been hearing loud thuds or clunking noise from rear of vehicle for a few days. Took it back to where I bought it they looked at and duplicated the noise several times in their shop, said it was most likely something in the transmission. Took the car to Ford and at first the service writer was in denial but the techs made him a believer....the transmission has problem with the valve body they think. They took the transmission out today hopefully know something Monday. The noise occurred when backing up with the steering wheel turned and giving the car a little gas. A very loud clunk was heard. The noise continued and started doing it every time I backed up. Also heard noise/felt it when shifting from R to N to D. this problem started just before I took it in the shop (morning of ) just sitting still shift from park to reverse to neutral to drive or back to neutral.
The contact owns a 2019 Ford Escape. The contact stated while shifting gears to reverse, she heard a loud abnormal noise. The contact stated no warning light was illuminated. The contact also stated while making a right turn, the vehicle began to accelerate on its own and impacted a pole. The air bags did not deploy. A police report was filed. The contact did not sustain any injuries or seek medical attention. The vehicle was not drivable. The vehicle was towed to local dealer friendly Ford located (2800 N telegraph rd, monroe, mi 48162) where made aware of the failure. The vehicle had not been diagnosed as of yet. The contact stated unknown part of front passenger side of the vehicle was repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 700.
I submitted this complaint on 3/08/2020. The problem was resolved when the Ford dealership where I had my car towed inspected the car. They found that I had installed a weathertech floor mat in the drivers side and had overlapped the leading edge of the mat over the accelerator pedal. I had snapped the mat firmly in place so that it was pressing down on the accelerator pedal. The problem was resolved when the floor mat was removed and installed properly.
Car accelerated from 25 to 75 mph without my foot being on accelerator. Cruise control was off. Subsequently, stopped and turned off vehicle. Restarted and vehicle would accelerate from any speed when I took my foot off the accelerator. I had to control my speed on a winding, narrow, road with no shoulders. I could only control the speed of the car by riding the brakes. The brakes overheated. When I came to a stop the car engine continued to run at 5,000 RPM. I came to a stop, then shifted into park and the engine continued to run at 4,500 rpms. Pushed the ignition to shut off engine and had my car towed to the lexington, va Ford dealer where I purchased the car.
A D V E R T I S E M E N T S
- Ackworth, IA, USA