This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
2019 Ford Escape titanium steering wheel shakes/vibrates heavy & makes a loud noise from car (almost sounds like a bad loud muffler sound) at speeds of 35 mph & 45mph when the gas peddle is leveled at speed and also does the same when going up an incline at the same speeds. Also transmission slips between 1 & 2 gears intermittently. Very bumpy ride in the back when going 70 mph on the highway. These issues happen when on local roads & highway ramps. Dealer repair has checked several times. First few times they could not replicate the issue. December 29, 2020 finally got the issue to replicate and put a ticket directly into Ford. I checked back on 1/7/2021 since I bare the heard from the dealer service rep. At that time she still didn't have an answer to a resolution to fix the fault. I called today 1/13/2021 and the dealer repair service rep said it was a characteristic of the model because they informed Ford on the ticket they tested another 2019 Escape with the same engine & transmission and it had the same fault. Car was manufactured 3/2019. Please note I have purchased brand new Ford Escapes in 2002, 2005, 2009, 2017 & 2019. I know how the engine & transmission of a Ford Escape should preform. I still have my 2009 Escape and it preforms better then this 2019...comparable engines & trim package. The faults this 2019 is having are not characteristics of a car they are clearly issues where parts need to be replaced or repaired to operate properly. Ford needs to do the right thing and find what is causing the issue and repair it correctly.
I am not sure if this is the best forum but I was unable to find a better way. I was informed of a recall to my vehicle. I called the local dealer on Tuesday September 29, 2020. Hassett Ford 3530 sunrise hwy, wantagh, NY 11793. The dealer reused to make an appointment stating they are not taking any new customers. I called the Ford Motor Company, customer service who took my information placed on hold with call ending with thank you for calling Ford and a customer survey. Wondering how to have safety recall performed?
2019 Ford Escape. Consumer writes in regards to transmission failure. The consumer stated the transmission lever had failed. The vehicle was taken to the dealer and stated that lever could not be repaired.
Only had this car less than 30 days mileage was 29,476 on 4/13/20. Mileage when in shop is 29,944 so drove 468 miles. Been hearing loud thuds or clunking noise from rear of vehicle for a few days. Took it back to where I bought it they looked at and duplicated the noise several times in their shop, said it was most likely something in the transmission. Took the car to Ford and at first the service writer was in denial but the techs made him a believer....the transmission has problem with the valve body they think. They took the transmission out today hopefully know something Monday. The noise occurred when backing up with the steering wheel turned and giving the car a little gas. A very loud clunk was heard. The noise continued and started doing it every time I backed up. Also heard noise/felt it when shifting from R to N to D. this problem started just before I took it in the shop (morning of ) just sitting still shift from park to reverse to neutral to drive or back to neutral.
- Henderson, NV, USA
Search CarComplaints.com for these popular complaint phrases...
The contact owns a 2019 Ford Escape. The contact stated while shifting gears to reverse, she heard a loud abnormal noise. The contact stated no warning light was illuminated. The contact also stated while making a right turn, the vehicle began to accelerate on its own and impacted a pole. The air bags did not deploy. A police report was filed. The contact did not sustain any injuries or seek medical attention. The vehicle was not drivable. The vehicle was towed to local dealer friendly Ford located (2800 N telegraph rd, monroe, mi 48162) where made aware of the failure. The vehicle had not been diagnosed as of yet. The contact stated unknown part of front passenger side of the vehicle was repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 700.
I submitted this complaint on 3/08/2020. The problem was resolved when the Ford dealership where I had my car towed inspected the car. They found that I had installed a weathertech floor mat in the drivers side and had overlapped the leading edge of the mat over the accelerator pedal. I had snapped the mat firmly in place so that it was pressing down on the accelerator pedal. The problem was resolved when the floor mat was removed and installed properly.
Car accelerated from 25 to 75 mph without my foot being on accelerator. Cruise control was off. Subsequently, stopped and turned off vehicle. Restarted and vehicle would accelerate from any speed when I took my foot off the accelerator. I had to control my speed on a winding, narrow, road with no shoulders. I could only control the speed of the car by riding the brakes. The brakes overheated. When I came to a stop the car engine continued to run at 5,000 RPM. I came to a stop, then shifted into park and the engine continued to run at 4,500 rpms. Pushed the ignition to shut off engine and had my car towed to the lexington, va Ford dealer where I purchased the car.
The vehicle started running rough and missing at 75 mph with about 5000 miles on it. Check engine light came on, cruise control shut off. I took it to the dealership and they said I had 3 trouble codes but I don't know what the were. They reprogrammed something a gave me the car back a week later. Two weeks after that I started getting another check engine light with the code P0420. The local dealer says they can't fix it or honor my warranty because it's a us spec vehicle and I'm in europe. I have a brand new vehicle that I have to clear the code every other day. To make matters worst the small door that covers the odb port won't close correctly. I'm sure it wasn't designed to be opened every other day.
Intermittent issues with the transmission not being able to shift into park. When it happens, the shiftier freely moves between all positions except will not go all the way forward to the "park" position. It can eventually be moved forward by fiddling with it or one time a passenger was able to force it. Even when this is done, the indicator in the instrument panel does not always show a gear selected so in those cases, it is unknown whether it is truly in park.
At 10,000 miles my Escape transmission began slipping. It takes forever for it to shift but no transmission light comes on. My gas mileage has also gone way down as a result of this. Ford claims it's fine. But it does it often. Also when the engine stop is engaged at stop lights, it doesn't always start back up and I have to put the car in park and restart the vehicle.
I have had my Ford Escape for just over 30 days. About two weeks into owning it, I had stopped behind a vehicle. The start/stop engaged and when I went to accelerate again the power train fault illuminated. In order to move the vehicle, I had to put the vehicle in park and restart the vehicle. This happened 3 weeks after the first time, again today. This could cause major safety issues if the vehicle behind you does not stop in time.
Vehicle shuts off while driving. Steps to reproduce issue: Keyfob is inside vehicle in drivers coat pocket, mobile phone is intermittently connected to vehicle via usb cord, vehicle is on, engine running, start/stop is on, vehicle is driving then stops at a stoplight, start/stop engages and idles engine for at least 15 seconds. When foot brake is released vehicle shuts off, instrument cluster, radio, infotainment, etc turn off. To restart vehicle transmission must be placed in neutral or park and vehicle on/off button pressed. Vehicle restarts, powertrain malfunction error displays and infotainment system appears to be rebooting and displays welcome message such as before it was set up. Vehicle was immediately brought to dealer; blackwell Ford in Plymouth mi both times. Dealer could not reproduce issue or pull detailed information beyond general fault. Dealer performed 1265od eec system diagnosis quick test, 1265od45 engine module diagnostic pin point test, 12650dx1 eec system diagnosis quick test twice, road tested, ids test P164C, ppt aa in pced manual, reset kam and retest pass, and upon request checked that PCM firmware was the latest version. Dealer requested permission for extended mileage testing with skytracker installed after 2nd fault, permission was given. Issue occurs approximately every 30 days driving 2 trips/day. Issue presents a high and severe risk of fatal incident because vehicle is stopped at a green light and may be rear ended by an approaching vehicle at high speed. Because vehicle is off, airbags and other safety equipment may not activate increasing risk of fatal incident. Vehicle was bought new with 10 miles recorded on odometer in February of 2019, as of April 2019 the issue has occurred twice. Once on February 22nd and once on April 3rd.
A D V E R T I S E M E N T S
- Hobart, IN, USA