This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2019 Ford Escape. The contact stated that while the vehicle was parked, he observed that the rear door latch was separating from the door panel. The contact stated that the door was able to open, close, and lock as needed. The vehicle was taken to a dealer where it was determined that the door assembly needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and opened a case. The failure mileage was 57,598.
- Detroit, MI, USA
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- Detroit, MI, USA