The contact owns a 2018 Ford Escape. The contact stated while driving at slower speeds, the vehicle was shaking abnormally. While depressing the accelerator pedal, the vehicle failed to respond. The accelerator pedal was depressed to the floorboard. The check engine warning light was illuminated. The engine overheated. The contact checked the coolant level but found no leaks. The vehicle was towed to the local dealer, where it was diagnosed and determined that the water pump needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the dealer for assistance. The failure mileage was approximately 90,000.

- Enola, PA, USA

The contact owns a 2018 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that while his wife was driving at low speeds, pulling into a parking space, the vehicle experienced unintended acceleration while the brake pedal was depressed. The vehicle drove over a curve and crashed into the corner of a building when it came to a complete stop. There were no air bags deployed. The contact's wife was able to drive the vehicle away from the scene of the collision. No police report was filed. The contact and his wife later received medical attention at the hospital for his neck and back injuries and his wife had fractured and bruised ribs. The dealer was made aware of the failure; however, the vehicle was not diagnosed nor repaired. The vehicle was then taken to a body shop for front-end damage replacement. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

- Midland, TX, USA