This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2018 Ford Escape. The contact stated that while operating the vehicle, the check engine warning light remained illuminated and temperature gauge raised to HOT, and the vehicle failed to properly accelerate. The vehicle was towed to the local dealer to be diagnosed. The contact was informed that there was coolant intrusion into the engine, and the engine short block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was unknown.
The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic where the spark plugs were replaced; however, the failure persisted. The vehicle was taken to the independent mechanic a second time and was diagnosed with coolant intrusion into the engine. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 109,000. The VIN was not available.
The contact owns a 2018 Ford Escape. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer, where the engine cooling pump was replaced; however, the failure persisted. The vehicle was taken back to the dealer, where it diagnosed that there was coolant intrusion in the engine. The dealer determined that the engine short block needed to be replaced. The dealer informed the contact that the vehicle could not be repaired under Ford Campaign Number: 21N12, because the campaign had expired. The vehicle was not repaired. The contact stated that she had not received a notification letter for Ford Campaign Number: 21N12. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 93,400.
The contact owns a 2018 Ford Escape. The contact stated that when the vehicle was started, there was a white cloud of smoke coming from the exhaust pipes. The smoke dissipates after several minutes. The contact stated that the vehicle was consuming an excessive amount of coolant. There were no warning lights. The vehicle was taken to the dealer who diagnosed that the short block had fractured. The short block was replaced. The contact stated that the failure reoccurred approximately one and a half years later. The vehicle was returned to the dealer who diagnosed that the short block needed to be replaced again. The vehicle was not repaired a second time. The manufacturer was made aware of the failure and confirmed that the VIN was not covered by warranty or recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 82,000.
The contact owns a 2018 Ford Escape. The contact stated that the check engine warning light had been illuminated. The vehicle was taken to an independent mechanic and was diagnosed with a defective sensor; however, the failure returned soon after the sensor was replaced. The vehicle was taken back to the independent mechanic and the failure was linked to Technical Service Bulletin: 22-2322. The contact called the dealer and while the vehicle was being serviced, the technician discovered that the coolant reservoir was empty. The vehicle was taken to the dealer where a pressure test was performed, and the dealer discovered coolant intrusion into the engine cylinders. The contact continued to drive the vehicle, and the engine would misfire while depressing the accelerator pedal. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 50,000.
- Casselberry, FL, USA
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The contact owns a 2018 Ford Escape. The contact stated while driving at various speeds, the engine temperature gauge raised and indicated that the engine was HOT. The message "Overheating - Pull Over Immediately" was displayed temporarily. The vehicle was taken to a local dealer where it was diagnosed that there was a coolant leak present in cylinder #2. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 94,000.
The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle shuddered and lost motive power. In addition, the check engine warning light was illuminated. The contact drove the vehicle to the shoulder of the roadway. The vehicle was then driven to the residence. The vehicle was taken to an independent mechanic where it was diagnosed with coolant intrusion into cylinder #2. The contact was informed that cylinder #2 needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was diagnosed again with a failure within cylinder #2, due to coolant intrusion. The contact was informed that cylinder #2 needed to be replaced again. The vehicle was repaired; however, the failure reoccurred. The vehicle was diagnosed with a failure of cylinder #2 due to coolant intrusion and engine failure. The contact was informed that due to the coolant intrusion and the repeated cylinder #2 failure, the engine needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and a case was filed. In addition, the contact was advised to contact the NHTSA Hotline and report the failure. The failure mileage was approximately 77,617.
The contact owns a 2018 Ford Escape. The contact stated while driving 30 MPH, the vehicle was shuddering and making an abnormal rattling sound. There was no warning light illuminated. The contact was able to drive the vehicle to the dealer at slow speeds. The dealer diagnosed the vehicle and determined that coolant had leaked into an unknown valve and into the pistons, causing engine damage. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 75,000.
The contact owns a 2018 Ford Escape. The contact stated that upon starting the vehicle, the engine misfired. The check engine warning light was illuminated. The contact used a code reader and retrieved DTC code: P201, indicating there was moisture in the cylinder. The local dealer was not contacted. The vehicle had not been diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 100,347.
The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle started to idle rough with the check engine warning light illuminated. The vehicle was towed to the dealer where it was diagnosed with coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 150,000. The VIN was not available.
The contact owns a 2018 Ford Escape. The contact stated that while attempting to start the vehicle, she noticed a slight vibration in the vehicle. The contact stated that the failure persisted for over a year and recently the check engine warning light illuminated. The vehicle was taken to an independent mechanic where the ignition coils were replaced; however, the failure reoccurred. The vehicle was taken to a local dealer where it was diagnosed with coolant intrusion into cylinder #3. The vehicle was not repaired. The contact related the failure with Customer Satisfaction Program: 21N12 (Short Block Replacement After Coolant Intrusion); however, the vehicle was not included. The manufacturer was made aware of the failure and the contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 37,000.
The contact owns a 2018 Ford Escape. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic where the spark plugs were replaced; however, the check engine warning light returned on the drive back to the residence from the mechanic. After the check engine warning light appeared, the vehicle began to hesitate upon the depression of the accelerator pedal while driving at 35 MPH. Despite the failure, the contact managed to drive the vehicle to the destination. The contact attempted to drive the vehicle back to the independent mechanic the next day, and the vehicle began to overheat as the "High Engine Temperature Stop Safely" message appeared on the instrument panel while driving at 25 MPH. After multiple attempts to restart the vehicle, the failure persisted. The next day, the contact had the vehicle towed to a local dealer where the vehicle was diagnosed with a crack in the cylinder head. The crack resulted in an internal coolant leak which damaged the engine. The manufacturer had yet to be notified of the failure. The vehicle remained in the dealer's possession and had yet to be repaired. The failure mileage was approximately 105,000.
The contact owns a 2018 Ford Escape. The contact stated while driving at approximately 55 MPH, the check engine warning light illuminated, and the vehicle was vibrating and driving rough. The contact pulled off the roadway and drove to an independent mechanic who diagnosed the vehicle and determined that there was a coolant intrusion in cylinder #2. The contact was able to drive the vehicle to a dealer who confirmed coolant intrusion into cylinder #2. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to TSB Number: 19-2139 - Coolant Intrusion Into the Cylinders (Engine and Engine Cooling). The failure mileage was approximately 125,000.
The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle began to drive in LIMP Mode with the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed and determined that coolant was leaking into the eco boost and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 119,107.
The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed, she became aware of a misfire failure with the vehicle. The contact stated that the temperature gauge became extremely elevated, and the Engine Overheating warning light was illuminated. The vehicle was taken to an independent mechanic where the spark plugs were replaced; however, the failure reoccurred. The vehicle was taken to an independent mechanic for the second time and the spark plugs were replaced again; however, the failure persisted. The contact stated that the check engine warning light illuminated, and the engine misfire persisted. The vehicle was not repaired. The contact related to the failure with the Customer Satisfaction Program: 21N12 (Short Block Replacement After Coolant Intrusion). However, the vehicle was not included in the program. The manufacturer was made aware of the failure; however, no assistance was provided. The failure mileage was approximately 80,000.
The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the engine temperature gauge became extremely elevated. The check engine and high engine temperature warning lights were illuminated. The contact was able to pull the vehicle to the side of the road. The vehicle was towed to a local dealer where it was diagnosed with coolant intrusion into the engine. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000.
The contact owns a 2018 Ford Escape. The contact stated that while driving at various speeds, the check engine warning light illuminated and was flashing. The vehicle was taken to an independent mechanic, who scanned the vehicle and informed the contact that coolant was leaking and intruding into the engine and cylinder #3. The vehicle had misfired. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and informed the contact that there was no Warranty coverage on the vehicle. The failure mileage was approximately 45,000.
The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed, the temperature gauge indicated that the engine was overheating. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined that coolant intrusion had damaged the engine. The contact was informed that the engine needed to b replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 89,000.
The contact owns a 2018 Ford Escape. The contact stated that while her husband was driving 65 MPH, the temperature gauge began to indicate that the engine was overheating, prompting him to pull to the shoulder of the roadway to let the vehicle cool down. After a visual inspection of the engine compartment, the contact's husband observed oil mixed in the coolant reservoir. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The check engine warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 100,000.
The contact owns a 2018 Ford Escape. The contact stated that while operating the vehicle, the check engine warning light remained illuminated. The vehicle was taken to the local service center who diagnosed that coolant had leaked into the engine cylinders. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The contact was informed that the vehicle was not covered under an unknown Manufacturer's Extended Warranty Campaign related to the failure. The failure mileage was 161,000.
A D V E R T I S E M E N T S
- Southfield, MI, USA