This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2018 Ford Escape. The contact stated driving approximately 65 MPH, the high engine temperature warning illuminated. The contact was able to exit the highway and drive the vehicle to the residence. The contact checked the coolant level and noticed that the coolant level was low. The contact refilled the coolant reservoir. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that coolant had intruded into the engine block. The dealer informed the contact that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to Customer Satisfaction Program: 21N12 Coolant Intrusion into the Cylinders (Engine and Engine Cooling). The failure mileage was approximately 108,000.
The contact owns a 2018 Ford Escape. The contact stated while driving 25 MPH, the check engine warning light illuminated. Additionally, the contact stated that on several occasions while driving at various speeds, the vehicle began shaking with white smoke coming from the exhaust. The vehicle was taken to the residence. The vehicle was towed to a dealer where it was diagnosed with coolant intrusion into cylinder #1. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 103,000.
The contact owns a 2018 Ford Escape. The contact stated that on three separate occasions while driving at approximately 55 MPH, the engine temperature warning light illuminated, and the temperature gauge rose to HOT. Additionally, when the vehicle was pulled over to the side of the road and cooled down on the third occasion, the engine temperature warning light remained illuminated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 103,000.
The contact owns a 2018 Ford Escape. The contact stated that upon starting the vehicle, she observed black smoke emanating from the exhaust, after which the vehicle stalled and was not able to be restarted. The check engine warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 49,000.
The contact owns a 2018 Ford Escape. The contact stated while driving 45 MPH, the check engine warning light illuminated. Additionally, a message indicating that the vehicle was overheating and to pull over, was displayed. The contact pulled over to the side of the road and allowed the vehicle to cool down. The contact stated that upon checking the coolant level, she found there was no coolant in the coolant reservoir. The contact added coolant to the coolant reservoir and drove to the residence. The dealer was notified of the failure and an appointment was scheduled for a diagnostic test. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 66,000.
- Lathrop, CA, USA
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The contact owns a 2018 Ford Escape. The contact stated that on two occasions while driving at various speeds, the vehicle lost motive power and stalled. The vehicle failed to restart after the first failure. The contact stated that on the second occasion, the vehicle was restarted, but the vehicle began shaking violently. The vehicle was towed to an independent mechanic where it was diagnosed that the coolant temperature sensor and short block needed to be replaced. The coolant temperature sensor was replaced. The manufacturer was notified of the failure. The failure mileage was unknown.
The contact owns a 2018 Ford Escape. The contact stated had observed that the check engine light would illuminate when she would start the vehicle. The contact stated that while merging onto the highway the vehicle failed to accelerate above 40 MPH while depressing the accelerator pedal. The contact drove the vehicle to an independent mechanic who diagnosed the vehicle and determined that the spark plugs needed to be replaced. The contact stated that the failure reoccurred, the check engine light was illuminated, and the engine had since started to misfire. The vehicle also failed to accelerate above 40 MPH. Additionally, the engine overheating warning light was flashing. The contact drove the vehicle to a dealer who diagnosed the vehicle and determined there was coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 92,000.
The contact owns a 2018 Ford Escape. The contact stated that while his wife was driving at an undisclosed speed, she observed an excessive amount of smoke coming from the exhaust, after which the vehicle lost motive power. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that coolant intrusion resulted in engine misfire. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 90,000.
The contact owns a 2018 Ford Escape. The contact stated while driving 15 MPH, the check engine and coolant temperature warning lights illuminated. Additionally, the message "Shut Off for Safety" was displayed. The contact also stated that there was white smoke coming from the rear and the front of the vehicle. The contact turned off the vehicle and was able to push the vehicle back to the driveway since the failure occurred nearby. The contact checked the coolant level and discovered that the coolant level was low; however, the contact found no evidence of a coolant leak. A dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 140,000.
My engine started to slow down while driving down even though gas pedal was to the floor on the road at peak hour of traffic at 4pm and was barely moving then my high temperature alert came on my dash board and told me to pull over as soon as possible. Once I pulled over saw that coolant was leaking from my emergency spot on tank. Had to have car towed home and then to deal ship to heritage valley ford in Brooklyn ct. I could have been rear end from the back when the engine started to act up which could have cause a accident and I had my kids in the car with me. The dealership confirmed that their was a recall but not a safety recall on it so did not have to fix issue sense not a safety recall. Ford new about the issue of coolant leaking into engine in June of 2022 and told me they did not need to inform me of this issue and could blow engine but not their problem sense not a safety issue. The recall under their CSP program is 21N12 and Heritage Valley Auto Group confirmed this was the issue with my engine and told me I need a new engine. Yes about two weeks prior my check engine light came on with codes for misfiring in my engine and replaced spark plugs and coil packs and then found out this was a know issue with ford under their CSP program.
The contact owns a 2018 Ford Escape. The contact stated while driving 65 - 70 MPH, the vehicle unintendedly shut off. The high engine temperature was displayed with a message to pullover immediately. The contact became aware that there was no coolant in the reservoir. The contact added coolant. The vehicle was towed to an independent mechanic, who informed the contact that there was an internal coolant leak. The coolant had leaked into the cylinders and caused the engine to misfire. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 96,400.
The contact owns a 2018 Ford Escape. The contact stated while driving 40 MPH, the vehicle began to lose power and the vehicle entered LIMP Mode. Several unknown warning lights were illuminated. The contact drove the vehicle to an independent mechanic where it was discovered that there was a misfire in cylinder #3, and the coolant level was low. The mechanic added coolant and replaced all four spark plugs. The contact stated that several days after the repair, the failure recurred, and the check engine warning light and the engine overheating message was displayed. Due to the failure, the vehicle was towed to a dealer where it was diagnosed with engine failure. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The vehicle remained in the possession of the dealer unrepaired. The failure mileage was approximately 123,000.
The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, there was a misfire coming from the engine. Upon starting the vehicle there was an abnormal rumbling sound coming from the vehicle. The vehicle was taken to an independent mechanic who informed the contact that the failure was due to the cylinder block. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but provided no additional assistance. The approximate failure mileage was 88,000.
The contact owns a 2018 Ford Escape. The contact stated that while driving 5-10 MPH, the message "Engine Fault - Service Immediately" was displayed. The vehicle was taken to Firestone, where it was diagnosed that the coolant pump was leaking and needed to be replaced. The vehicle was repaired; however, the failure recurred two months later while the vehicle was idling. The vehicle was taken to an independent mechanic, where it was diagnosed with a coolant leak. The mechanic determined that the head gasket or the engine needed to be replaced; however, the mechanic informed the contact that there was no guarantee that the parts replacement would repair the vehicle. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 110,096.
The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed, the temperature gauge began to indicate that the engine was overheating, after which the vehicle lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle failed to restart. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that coolant intrusion had damaged the engine, requiring an engine replacement. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 64,000.
The contact owns a 2018 Ford Escape. The contact stated that while driving at an unknown speed, a warning message stated there was "High Engine Temperature Stop Safely". The contact stated that the check engine warning light illuminated, and the vehicle was towed to the residence. The vehicle was later towed to an independent mechanic where the vehicle was diagnosed with internal engine failure. Additionally, anti-freeze was leaking into the cylinder causing the engine to overheat. The independent mechanic contacted the dealer where it was recommended for the vehicle to be taken to the dealer. The contact had the vehicle towed to the dealer where the vehicle was diagnosed with a misfire in cylinder #3, a cylinder compression was low, and it was stated that the long block assembly needed to be replaced. The dealer submitted the findings to the manufacturer and the manufacturer stated that the vehicle would not be included in Customer Satisfaction Program: 21N12 due to the mileage. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 91,000.
I received a warning on my dashboard to pullover safely because my engine was overheating even though I just left work from a cold start. I had it towed to my mechanic who told me I had a serious issue and recommended I take it to Ford. Ford just confirmed a short engine block issue and even though I had the required repair done on 7/9/22 that was supposed to prevent this more expensive issue. My particular vehicle was not on the Program 21N12 Coolant Intrusion Recall for possible short engine block issue but that's the exact issues the dealership just told me has happened to my vehicle. Luckily I was able to maneuver it out of the line of traffic safely.
The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle lost significant motive power. After which, the contact observed excessive smoke emanating from the exhaust, prompting her to pull to the side of the roadway. After a visual inspection of the engine compartment, the contact observed oil covering the engine. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, but the contact was unable to recall the diagnostic result. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 54,000.
A D V E R T I S E M E N T S
- Chagrin Falls, OH, USA