This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
On April 2022 my vehicle began to malfunction while I was driving. My car was in drive and when I hit the gas pedal it began moving backwards. Then, the vehicle would not move at all when it was in drive. I turned the car off, restarted, and was able to drive to a safe location. When I tried driving the vehicle again it was moving in reverse even though it was in park. I at that time called AAA and had my vehicle towed to a service center. During this time my safety was in danger as I was on the road and could have been in an accident with the way my car was malfunctioning. Before this problem occurred there were no warning lights, it just happened out of nowhere. I would later learn the engine needed repairs and I needed a new transmission.
The contact owns a 2018 Ford Escape. The contact stated that the check engine warning light was illuminated. Additionally, there was a message that cylinder #2 had misfired. The vehicle was taken to the dealer and stated that the engine needed to be replaced due to coolant leaking into cylinder #2. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 42,000.
Check engine light came on and went to get it diagnosed. Came back with code PO302 cylinder misfires. Took to Firestone who did a tune up, changed spark plugs and got told the coolant was low. Which was weird because I just filled it. Have never got an alert about any leaks or that the engine was running hot. I always check the fluids and only recently did i notice going thru coolant more. Started to smell something sweet in the car and on my way home today, the car over heated and I got one of those engine alert things. Started researching and here I am.
The check engine light came on and an engine fault error message come on when you start the car. took the car to my mechanic who couldn't find anything that would cause these. He started looking into issues and found Ford is fully aware there is an engine coolant leak into one of the cylinders, all escapes from 2013 to 2019 could be affected. The only way to fix this is to replace the small block (minimum $6000 repair according to ford)... possible for engine to catch fire according to the information I found). How is this not a recall, that Ford needs to be responsible for? They're aware of the issue and that it's not consumer caused.
My vehicle is under 80,000 miles. The check engine light came on and the car was not drivable. Fortunetely, I was in my driveway when the check engine light blinked and car did not run. If it was on the road, I would have been in danger. I immediately towed it to the business I have a warranty with. Bill Collins Ford has determined the engine has a cracked cylinder and coolant was leaking in. I now have to have the short block replaced costing near $7,000.
- Louisville, KY, USA
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The engine in this vehicle experienced a loss of coolant into cylinder #3 in late August 2022. This led to white smoke from the exhaust, rough idle and a complete loss of coolant from the cooling system into the engine. This occurred during a trip to Canada and back. After returning from the trip, the check engine light came on. The vehicle was immediately brought to a Ford dealership (Salem Ford NH) where the PCM codes (P0303 and P0316) and engine inspection confirmed engine failure. The dealer confirmed the engine must be replaced.
CEL came on and showed code P0302. I replaced the coil pack and spark plug, problem was fixed for a week and then the code came back on. Did research and realized when the car is on the coolant totally depletes and returns after the car is off, the coolant should not deplete like it did. This is a known issue with these vehicles that the coolant goes into the engine when it should not and causes problems with cylinder 2. This is a manufacturing defect and should have a recall so that Ford can fix their mistake. There are no recalls for this problem even though Ford has many customers with Escapes that are having this same exact problem and caused by no fault of our own. Ford will not fix it since it-??s out of warranty so will need to pay out of pocket.
The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that there was a rodent-??s nest underneath the hood. The dealer removed the rodent-??s nest; however, the failure recurred and the vehicle was taken back to the dealer. The dealer determined there was a coolant leak in the engine and that the engine needed to be replaced. The dealer referred the contact to Dorian Ford (35900 Gratiot Ave, Clinton Twp, MI 48035) and scheduled an upcoming appointment for the service. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The manufacturer advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was 18,682.
Engine possibly could have failed in high volume traffic causing a collision. Check engine light came on 7/28/22 @ approximately 82,500 miles, code PO301 engine misfire # 1 cylinder, cleared trouble code, but problem returned on 8/2/22 @ 82,793 miles same code, 8/5/22 replaced #1 ignition & spark plug, cleared code again, but code returned again on 8/9/22, my local repair facility (Oxford Motors in Oxford NY) diagnosed engine internal coolant leak causing engine misfire on cylinder #1, tested for head gasket failure @ 83,483 miles, coolant recovery tank was low, filled w/engine coolant to specified level, checked engine compression on all 4 cylinders, found #1 cylinder @ 80 psi compared to all other cylinders @110 psi, made appointment (8/29/22) with local ford service center (Matthews Ford in Norwich NY) for further inspection, the dealer recommended replacing engine long block as this is a common problem with this engine. Engine replaced @ a cost of $6011.61 and The Ford Motor Company would not extend the drive line warranty due to the fact the vehicle was purchased used and not serviced by a ford dealer, but if it had been ford in the past has extended the warranty to 100,000 miles. Ford is aware of this problem, but has not issued any recall & is addressing the problem as it occurs with bias.
Vehicle alerted for miss-fire cylinders 1&2. I took to my mechanic and he diagnosed coolant had leaked into the engine fouling cylinders 1 & 2 irreparably and needed a complete engine change. Advised I take it to Ford dealer as this is a known issue. I contacted Ford customer service for advice and was told I needed to take it to a Ford dealership for diagnosis and determination. Towed vehicle to Ford. Same diagnosis with an estimate of $11,154.31 to replace the engine. Requested an adjustment or assistance as this is not an expected failure and there is sufficient evidence of this happening with this engine to many people. Ford refused assistance. Towed back to my mechanic for an OEM engine change. At least two people in my area have had this engine replaced with my mechanic since my occurance.
Ford has a recall on the short block my car has the exact issue and the mechanic at my dealership told me it was the short block the issue was cause engines to be blown which happened got engine replaces and has had problems since then and got a paper stating the short block issue and ford knows about it. But refuses to fix it.
A flawed engineering design has led to a rash of catastrophic engine failures in certain Ford Escape and Fusion vehicle models. The nature of the failure manifests as a leak of engine coolant into the internal combustion engine. There is no warning message, and the issue was thankfully discovered when I brought the vehicle in for a routine oil change and before it led to a catastrophe such as an in-motion engine overheat situation or engine fire. Dealer's service manager recommends engine replacement, and Ford Motor Company will not fully cover the costs.
Transmission fault notification appeared on the screen while on the highway. Vehicle unable to maintain speed and has "bumping" when attempting to drive it. Poses a safety threat because I was unable to maintain speed while driving. Ford has not found remedy and it has been a month without ability to use vehicle.
Coolant leaks into cylinder 2 causing hesitation, power loss and extreme amounts of white smoke. This is caused by a manufacturing flaw where ford built the block with slits between cylinders which leak coolant. As evident by the technical service bulletin and new block design, ford is aware that they manufacture a faulty engine. The fix requires a complete rebuild of engine which will run over $8000, but will only cover cost for vehicles under 30k miles (factory warranty) despite know of this for some time, the dealership would simply top off coolant during every regular service and send me on my way. Now that I well outside of warranty, they claim that I must pay for repairs of a manufacturing issue. Their are many documented incidents of this occurring as well as videos of the difference between original and redesigned blocks, as well as the extensive rebuild required to repair.
The head gasket leaked coolant into cylinders causing the cylinder walls to crack. Vehicle would suddenly run rough and stall which is dangerous if you are driving the vehicle. The engine needed to be replaced completely.
The contact owns a 2018 Ford Escape. The contact stated while driving approximately 5 MPH, the vehicle was vibrating with an abnormal amount of smoke coming from the exhaust tip. The vehicle overheated and shut off. The contact was unable to restart the vehicle. The check engine warning light was illuminated. The vehicle was towed to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 48,704.
I was driving the vehicle in town when the "check engine" light came on. The car stalled and jerked several times, but I was able to keep it going. Luckily this was in a parking lot. I immediately took it to the dealer I purchased it from, several miles away. I do not know if the dealer reproduced the problem, but he dealer indicated that I needed a new engine. Apparently there was some coolant that leaked into the cylinders. I brought the vehicle to the dealer on July 21, 2022 and they were not able to look at it until August 16th. That is when I was told the vehicle needed a new engine. The Ford Escape has approximately 86,500 miles on it.
The contact owns a 2018 Ford Escape. The contact stated while driving approximately 30 MPH, she heard an abnormal noise while depressing the brake pedal. The contact stated that the check engine warning light was illuminated for a short period of time. The contact was able to continue driving to her destination at a slow speed. The contact took the vehicle to the local dealer, where it was diagnosed with needing the transmission to be rebuilt. The vehicle was repaired. The manufacturer had been informed of the failure. The contact then received notification of NHTSA Campaign Number: 22V413000 (Power Train). The failure mileage was 79,334.
A D V E R T I S E M E N T S
- Portland, OR, USA