This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Ford 2.0l EcoBoost engine has a design failure Ford has been aware of prior to 2019. My 2018 Ford Escape, I bought new with less then 45000 miles on it has failed due to this design where coolant is sucked into the #2 cylinder. I have contacted Ford, and they will not admit it their design failure. Ford also issues two technical service bulletins concerning this issue in 2019 where the recommend replacing the engine. TECHNICAL SERVICE BULLETIN 19-2208 and 19-2346. I've contacted Ford and they are willing to pay for the labor but not the parts. This failure was caused by Ford and since I could do nothing to fix it nor did they inform me about the possible issue prior to the expiration of the 5-year warranty in 2023. I am having to foot a bill for something they knew about for years. This is consumer fraud.
The contact owns a 2018 Ford Escape. The contact stated while driving 30 MPH, the check engine warning light illuminated. The vehicle was taken to the dealer, who determined that there was a coolant intrusion resulting in a misfire and damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 80,000.
I was told by Ford during an oil change around 06/2024 that my coolant is leaking and I needed a new engine.. now my car keeps overheating and I haven't been able to drive it for about 5 months....my extended warranty is also expired now....they said there was a recall for this, but expired back in 2022? I never received notification of this... it makes no sense to me.
- Roff, OK, USA
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Coolant leak into cylinder 3, with Ford dealer saying I need to replace the engine or the car will just die at the side of the road and leave me stranded. Check engine light indicated a problem and I kept leaking coolant but couldn't see where the leak was going until I went to the dealer and they changed me $200 to diagnose. This occurred at 110,000 mi. Now I have to replace the engine or lose a car that is worse less than the price of the engine replacement, but I still owe money on it. The dealer encouraged me to replace the engine with a new one from Ford that addresses the problem. So Ford knows it's a problem yet will not pay for repairs.
My engine light came in and upon checking codes and researching the problem I realized I was getting coolant into cylinder 3 and apparently it is a very common problem with this vehicle.
I bought the car in June of 2023 and 2 months later started having issues. Replaced the fuel pump, replaced the PTU, camshaft and now the engine needs replaced. Ford is aware of the engine issue but didn-??t issue a recall only an extended warranty for 7 years/84,000 miles. I was not made aware of this problem at the time of purchase or receive any letter stating that. Had I known about the problem with those engines I never would have purchased the car.
Coolant intrusion into the engine, repaired under partial warranty and safety bulletin 21N12 having the short block replaced in March of 2024 by the dealership. Noticed coolant loss and white smoke while idling in December of 2024. Currently waiting to get the vehicle to the dealership
The contact owns a 2018 Ford Escape. The contact stated while driving approximately 55 MPH, the check engine warning light started flashing and the vehicle was losing motive power. The contact stated that the vehicle was hesitating while driving to the independent mechanic to be diagnosed. The contact was made aware of a misfire in cylinder #2, and the mechanic suggested that the engine be replaced. The vehicle was not repaired. The contact was informed to take the vehicle to a Ford dealer for assistance. The vehicle was towed to the dealer and was diagnosed with a bent valve on the long block. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened; and the contact was referred to NHTSA Hotline to report the failure. The contact stated that the manufacturer had closed the case. The contact was informed there would be no additional assistance provided. Additionally, the manufacturer stated that an investigation would not be conducted in house; however, the NHTSA might be able to perform an investigation into the cause of the failure. The approximate failure mileage was 101,000.
My car started shaking when I turned it on and the engine light came on. I took it to get fixed on 12/12/24 which they stated the spark plugs were damaged and they replaced them. Two days later, I turned on my car and it started shaking and throwing white smoke, the engine light came on again. I popped open my hood and saw my cooler liquid was low although it has been filled to the max line. It seems like I am expiriencing the coolant intrusion that is common in these cars but Ford refuses to take accountability for. I am scared to drive my car as I am a girl and I am afraid it will leave me stranded in the highway or a busy intersection and I will get hurt. I hope that Ford can recall this issue and solve it. Although, many have testified that even when fixing the issue it happens again.
The contact owns a 2018 Ford Escape. While the contact's daughter was driving at an undisclosed speed, there was an engine misfire with the check engine warning light illuminated. The contact's daughter drove the vehicle to the shoulder of the road. The vehicle was towed to the residence. The contact, who is an independent mechanic, replaced the spark plugs however, the failure reoccurred. The vehicle was not repaired. The contact diagnosed the vehicle with engine failure. The contact stated that the engine needed to be replaced. The vehicle was not repaired. The dealer was made aware of the failure. The manufacturer was made aware of the failure and a case was filed. The contact was informed that the mileage was above the warranty limit. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 96,000.
The contact owns a 2018 Ford Escape. The contact stated that while driving at 35 MPH, the engine fault service now warning light was illuminated. The vehicle was towed to the independent mechanic where it was diagnosed that the engine needed to be replaced. The vehicle was then towed to another independent mechanic where it was diagnosed and confirmed as engine failure. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The contact called the NHTSA Hotline to report the failure. The approximate failure mileage was 81,285.
2018 Ford Escape threw P0303 code (misfired cylinder 3) multiple times. Had towed to local ford dealership. Diagnosed as coolant intrusion, recommended engine replacement at cost of $10,400. Mileage at time of diagnosis was 57,974. Further research into issue shows this is a known issue with this engine and Ford has issued a Costumer Satisfaction Program notice 21N12 for repairs to a select number of vehicles but the problem is clearly beyond this issued CSP notice. I have made several attempts to contact Ford Corporation (certified letter, 3 emails to CEO James Farley, and messaged Ford Motor Company via social media platform, all which have been ignored. I have also used the chat feature with Ford and they are unable/unwilling to provide contact info to senior leadership.
The contact's daughter owns a 2018 Ford Escape. The contact stated that while his daughter was driving at an undisclosed speed, the vehicle was shaking, and the check engine warning light was illuminated. The contact's daughter pulled over and turned off the vehicle. The vehicle was towed to the dealer, where it was determined that there was coolant intrusion into the short block and the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to Customer Satisfaction Program: 21N12 (Short Block Replacement After Coolant Intrusion); however, the VIN was not included. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 95,000.
The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. In addition, the temperature gauge indicated that the engine was overheating. The contact refilled the coolant reservoir. The contact continued to drive the vehicle to the intended destination; however, the failure reoccurred, and the vehicle lost motive power. The vehicle was started. The vehicle was driven to the residence. The contact stated that while attempting to start the vehicle, the vehicle failed to start as intended. The vehicle was not diagnosed or repaired by an independent mechanic. The vehicle was scheduled to be diagnosed. The manufacturer was made aware of the failure and a case was filed. The contact was advised that the repair was not covered under the Technical Service Bulletin: 22-2134. The contact was informed that the vehicle was not associated with the Technical Service Bulletin. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 83,000.
Check engine light came on code P0303 showed a Cylinder 3 misfire, replaced engine coil. 2 days later check engine light, engine fault message and the wrench symbol came on.Again code p0303 showed a cylinder 3 misfire. Mechanic determined engine coolant leak, need a new head casket. Both times I was able to drive it 10 miles to my mechanic but I had severe power loss.1
Confirmed by the Ford Dealer, coolant leaked into the engine causing complete engine failure. No warnings, car began to shake, lost acceleration. Known issue with Escapes, we did not receive ANY notification of this known problem which has been confirmed due to this VIN not attached to this known Ford Escape problem. After multiple attempts with Ford Customer Service, they confirmed Ford has a customer satisfaction program under the guidelines of 7yrs or 84K miles. This vehicle has 101,000k. Ford will not support the financial burden of $11,000 to repair the vehicle. This car has been well taken care of, all maintenance has been completed per scheduled. It is available for inspection. Only diagnosed by the Ford dealer and there was no warning or problems before this incident. The vehicle has not been in an accident. We need help in getting this repaired and nobody is taking responsibility for a KNOWN issue.
The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to a local independent mechanic where it was diagnosed that there was a misfire in cylinder #3, and the coil was replaced. The vehicle was repaired; however, after the repairs were completed, the vehicle failed to exceed 25 MPH and was shuddering with white smoke coming from the exhaust. The vehicle was taken back to the same local independent mechanic where the spark plugs were replaced. The vehicle was repaired; however, the vehicle failed to start after the repairs were completed. A check engine temperature message was displayed. The vehicle was not repaired. The local dealer was contacted; however, the vehicle was not diagnosed or repaired due to the warranty being expired. Upon further investigation, the contact related the failure to the Technical Service Bulletin: 22-2134; however, the vehicle was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000.
A D V E R T I S E M E N T S
- Shoreline, WA, USA