This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2018 Ford Escape. The contact stated that on one occasion while in reverse(R), the vehicle lost motive power. The contact stated that an unknown warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed that the engine needed to be replaced. The vehicle was repaired but the failure persisted. The contact stated that on another occasion while driving at an unknown speed two unknown warning lights illuminated. The vehicle was taken to a dealer but was not yet diagnosed. The manufacturer was notified of the failure. The failure mileage was 60,000.
I had vehicle checked by a mechanic about check engine light. There are no problems with vehicle. It seems to run a bit rough but drives well. Coolant was low and refilled. I believe dealership wants to trade in to sell new car. Wont be shopping ford vehicles
FSA -21N12 failed causing engine to need to be replaced.the car had a extended warranty on this model but because it's 400 miles over it Ford corporation refused to help me with the repairs which is $12000 they knew this model had problems is why they added the extended warranty but refused to help me now.now I owe for a car i can't drive
Coolant Intrusion and it available for inspection. The vehicle suddenly started to overheat while on the freeway, slowing the vehicle down from 75th, down to 10, leaving me stranded for hours in -??Limp Mode.-?? The vehicle was taken to a local mechanic where it was confirmed to have the coolant intrusion. The vehicle is available for inspection by the manufacturer. The check engine light appears, along with message Check Engine Failure and has been happening since August 2023.
- Burlington, WI, USA
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Need new engine block. First issue was with A C/S: VEHICLE TOWED IN. CUSTOMER STATES CHECK ENGINE LIGHT IS ON AND VEHICLE STALLED OUT - CHECK AND ADVISE 59FOZ REPLACE ENGINE EVAP VALVE - AUTH#A211102572- at 43,012 miles. Second incident was at 64,309 miles -- A C/S: CUSTOMER STATES WHEN SITTING AT RED LIGHT, WHEN VEHICLE IDDLE AND THE ENGINE SHUT OFF INTERMITTLEY AND SOMETIME IT WILL PUDDLE LIKE NOT GAS 00 AUTH#A230602080 - WARRANTY SOLUTION 2106 CEXT 2108 CEXT $2432 $2432 1 DS7Z*6256 SPROCKET - CAMSHAFT $100.83 $100.83 $100.83 1 DS7Z*6256 SPROCKET - CAMSHAFT $136.50 $136.50 $136.50 2 4M5Z*6M282 BOLT - OIL SUPPLY 9.17 9.17 $18.34 1 CN1Z*6M280 SOLENOID - ENGINE VARIABLE TIM $70.67 $70.67 $70.67 1 CN1Z*6M280 SOLENOID - ENGINE VARIABLE TIM $48.83 $48.83 $48.83 1 BE8Z*6A340 BOLT 3.60 3.60 3.60 1 DS7Z*6584 GASKET - VALVE ROCKER ARM COVE 5.95 5.95 5.95 5 XO*5W20 OIL - ENGINE 4.29 4.29 $21.45 1 BM5Z*2A572 GASKET - VACUUM PUMP 3.18 3.18 3.18 1 *W717236*S300 RING 0.81 0.81 0.81 1 DS7Z*9229 KIT - "O" RING $13.84 $13.84 $13.84 PARTS: $424 LABOR: $2432 OTHER: 0.00 TOTAL LINE A: $2856 64309 DIAGNOSED AND REPLACED FAILED VCT SOLENOIDS AND CAM PHASERS. REPLACED TIMMING BELT AND ROAD TESTED OK **************************************************** B MULTI POINT INSPECTION 99P ADDITIONAL PART NOT COVERED BY WARRANTY SOLUTION 2106 CP 0.00 0.00 1 BE8Z*6268 BELT - TIMING $83.33 $83.33 $83.33 1 MU2Z*6731 KIT - ELEMENT & GASKET - OIL F 8.18 8.18 8.18 00 MISC 2106 ISP (N/C) 1 BM5Z*6312 PULLEY - CRANKSHAFT (N/C) PARTS: $91.51 LABOR: 0.00 OTHER: 0.00 TOTAL LINE B: $91.51 and on September 20, 2023 engine failure requiring new engine block at 68,000 miles.
The contact owns a 2018 Ford Escape. The contact stated while driving 30 MPH, the engine overheated warning light illuminated, and the vehicle lost motive power. The contact opened the hood and noticed the engine was not hot to the touch and that the coolant level was low. The contact stated that a month prior the check engine warning light had illuminated and then turned off. The vehicle was towed to the dealer and diagnosed with coolant intrusion and a cracked engine block. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that an unknown TSB did not apply to the vehicle and had already expired. The failure mileage was approximately 64,000.
The contact owns a 2018 Ford Escape. The contact stated while driving 28 MPH, the vehicle became inoperable. There was no warning light illuminated. The contact pulled over and the vehicle was towed to an independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and confirmed that the vehicle was not under recall. The failure mileage was approximately 140,000. The VIN was not available.
About 20 months ago and at 120,000 miles my transmission blew and I filed a report with you. This time about 2 months ago my engine started shaking when being started, and according to my local Ford dealership, my engine block is either cracked or has a warped cylinder head. Either way the entire engine needs to be replaced. It now has 140,000 miles on it. In addition to this, I have had several other things go wrong with my vehicle over the same time frame. I cannot afford spend $8,0000 for a new engine right now, and my experience also tells me that this will not be the end of the major repairs either. Right now I have a $35,000 (original price) boat anchor. Repair information to be provided upon request.
Motor repeatedly overheats causes coolant to boil, burning smell, coolant smell, leaves me stuck along highways and roadways in unsafe areas. Dealer replaced heater core coolant pump at almost $1,000 and still overheating. The vehicle has been to both an independent mechanic and dealer. There was a message that engine was overheating. Engine light came in and message to service engine now. First appeared last weekend driving in highway. Had to be towed.
The contact owns a 2018 Ford Escape. The contact stated that while her grandson was driving at an undisclosed speed, the vehicle inadvertently lost motive power. The driver was able to coast to the shoulder of the roadway, where the vehicle failed to restart. No warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the short and long blocks. The contact was informed that the engine blocks needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 77,000.
Got in my morning and it just went to red line overheat. Add a coolant and then go away. Add it Call my warranty told me that it was denied because I put cooler How do I get it fixed?
We purchased at 2018 Ford Escape (VIN# [XXX] ), with 2.0-liter engine, it has 57K miles on it and has been well maintained. The engine indicator light came on, we took it into the Ford Dealership to diagnose the issue and were told it needed a new engine. Here-??s the diagnosis provided by the Damerow Ford dealership in Beaverton, Oregon: VERIFIED CUSTOMER CONCERN. FOUND CODE IS P0301 CYLINDER 1 MISFIRE. VERIFIED NO COOLANT IN COOLANT TANK. FOUND WHITE SMOKE ON START UP AND BURNT COOLANT SMELL FROM EXHAUST. OIL AND COOLANT MIXING. REMOVED CYLINDER 1 PLUG AND FOUND COOLANT TRACES ON PLUG. PRESSURE TESTED COOLING SYSTEM AND FOUND COOLANT IN CYLINDER 1. BLOWN HEAD GASKET CAUSING CYLINDER WASH OUT. VEHICLE NEEDS AN ENGINE DUE TO WASH OUT AND BLOWN HEAD GASKET Ford Motor Company knows they have a serious coolant, engine and overheating defects. Ford has already been forced to recall more than 200,000 defective and unsafe vehicles. Ford recalled other Ford Escapes, because their 1.6-liter turbocharged engines overheated when coolant got low, causing the cylinder head to crack and spew oil. The vehicle we purchased is suffering from the same coolant leak, engine, and overheating issues which are serious safety defects that creates a risk of fire. We are requesting NHTSA take immediate action to require Ford by law to recall the vehicle and pay 100% of the cost related to replacement of the engine and all associated failed parts as a result of the coolant, engine and overheating defects. Car owners like us who unknowingly purchased a defective Ford product should not bear the burden of paying unjustified repair costs. I am requesting immediate action be taken by NHTSA to protect all consumers who were unaware they had purchased and were driving an unsafe and defective vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
I took my 2018 Ford Escape in for a check engine light. I was told that there was a crack in the engine block due to coolant leaking into the engine and ultimately cracking the engine. There huge safety concerns with this such as over heating and risk of fire. Ford has refused to take responsibility for this. There should not be a reason to replace an engine in 5 years.
My 2018 Ford Escape has a coolant intrusion, which if left unchecked, can cause serious damage and danger (fire). I purchased this used vehicle from a trusted dealership, only 7 months ago, to now discover this issue and find out that the recall that could have fixed this is now "expired". Coolant intrusion was confirmed by a local autoshop and confirmed by Ford. There was a brief flashing MIL light, but it has not gone off since, which also adds to the concern.
I purchased the vehicle from a used car dealership and was the second owner. The check engine light came on. Took it to a Ford dealership, who confirmed it was coolant intrusion in the engine. Ford had put out notices on the issue, however the car was taken in for service numerous times and Ford did not take care of trying to fix the issue. This was a known problem with this engine. There could have been a serious accident from engine failure. I spoke with Ford who stated they would not fix the engine. I don't know how Ford can put a time limit or mileage limit on a design flaw which they knew about. I owned the car for all of about 15 minutes and now I have to pay for a brand new engine.
The contact owns a 2018 Ford Escape. The contact stated while driving 40 MPH, there was white smoke coming from the exhaust pipe. The contact stated that he was able to safely drive the vehicle to his office of employment. The contact stated that the vehicle failed to restart. The contact stated that an independent mechanic arrived at the location to inspect the vehicle. The vehicle was diagnosed with coolant leaking into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 144,000.
There is a known defect with this car [XXX] covers the issue. I suffered the coolant leak for my car. I was told I need a new engine and that Ford will not pay for the repairs. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
A D V E R T I S E M E N T S
- Rhinelander, WI, USA