It starts with you thinking that you are losing your mind. First you cannot enter the vehicle with the remote, so you change out the batteries in both remotes. Then you are driving and your radio goes up to MAX volume and everyone at the traffic light is staring at you to turn it down, yet you never touched it and it won't reduce. Then the AC comes and all sorts of things just start going CRAZY on you. And then finally one day, I went to go to an MD appointment and the vehicle wouldn't start, so I called AAA for a jump start and had explained all the bizarre things going on - he jumped the vehicle and off I went.
I came out of the MD office 40 minutes later, and again dead battery (but not really). Called AAA again, they jump started it, said all of the specs of the battery were FINE and it was NOT the battery. They didn't have a new battery for the Ford Escape in their stock truck but directly across the street was an Advanced Auto Parts and I walked over there, told them the issue, and they nicely sold me a new battery, and installed it for me. I drove around for 1 hour non-stop and then returned home. Not even 20 minutes later, I went to get into the vehicle to leave again and ZILCH battery.
I called AAA for the 3rd time in one day and they insisted that they had enough of my vehicle and the battery issue that day, even though I had replaced it (not with one of theirs, because they didn't have it). But they came with a flat bed truck and towed it away. First week it spent at the "closest" repair shop and finally they called and said that the list of Error Codes it had printed out was SO long - the vehicle needed to be towed to the Ford Dealership for a BCM and provided me with the list of Error Codes on their receipt ($500). So it was off to the Dealership who I waited on 2 weeks for them to "check" the vehicle and then was told "we called around and no one has a BCM right now and it may be 6-10 weeks". I called the Ford Dealership where I purchased the car from (25 miles away) and they had a BCM; so a friend picked it up from me and I handed it off to AutoNation Ford (where my vehicle was vacationing for 2 weeks w/their inept worker bees).
Then AutoNation accused me "Where are all of the chips that should have come with the BCM when you purchased it". Luckily I took photographs of the transaction and of what I was purchasing with both of our hands on the $900 BCM and showed AutoNation - IF there are ANY chips missing, then YOU stole them because they were ALL intact when I bought it and delivered it to your company. 3 days later, I get my vehicle back with a functioning BCM but they tell me rodents ate thru my Windshield Wiper tubing and IF I wanted them to order replacement parts, that would about 2 weeks and $400 for labor. Turns out, that they had to DISCONNECT that system to remove & install the BCM and the imbeciles forgot to reconnect the system. Luckily I live in Florida, so it rains frequently enough I've lived for a year w/o windshield wiper fluid accessibility as that requires jacking the vehicle up, removing the right front tire and a lot of work for a lady in her own driveway. Total incompetence by AutoNation/Ford.
I did have the current stainless tubing checked for holes and there were NONE prior to me watching videos on how to replace the system on my own; and the BCM and realized that it was AutoNation that disconnected it; but they blamed "rodents" - yeah they were RATS alright. BCM was not covered under my warranty - 3 months past 3 year mark on warranty yet still under the 30K mile mark - infuriating and unacceptable in my opinion. The "Brain" of the vehicle should last longer than 29K miles and this issue is very popular with Escapes (from what I've read online) as well as the 2018 Ford Escape White Paint problem around the Drivers Window - yet Ford denies ANY responsibility. I love the vehicle but...
Last night I could not get my liftgate to shut when I touched the button - it gets so close and then goes back up again but with a different sound to it. Reading online today and it tells me to troubleshoot a fuse or perhaps an issue with a chip in the BCM... maybe one of those "stolen" chips from my NEW BCM has reared it's ugly head. We now know more about the CHIP shortage than we did a year ago - NO excuse as to why we must rely on China to be manufacturing these. If Ford can build ventilators for Hospitals, why in the world can they not switch gears again and start producing their OWN chips to SOLVE their OWN issues like the good ole days when American made cars were solid and people didn't have to wait 5+ months to get their vehicles back (horror stories I'm hearing now due to Supply Chain issue since Biden stole office when winning the election).
A D V E R T I S E M E N T S
It starts with you thinking that you are losing your mind. First you cannot enter the vehicle with the remote, so you change out the batteries in both remotes. Then you are driving and your radio goes up to MAX volume and everyone at the traffic light is staring at you to turn it down, yet you never touched it and it won't reduce. Then the AC comes and all sorts of things just start going CRAZY on you. And then finally one day, I went to go to an MD appointment and the vehicle wouldn't start, so I called AAA for a jump start and had explained all the bizarre things going on - he jumped the vehicle and off I went.
I came out of the MD office 40 minutes later, and again dead battery (but not really). Called AAA again, they jump started it, said all of the specs of the battery were FINE and it was NOT the battery. They didn't have a new battery for the Ford Escape in their stock truck but directly across the street was an Advanced Auto Parts and I walked over there, told them the issue, and they nicely sold me a new battery, and installed it for me. I drove around for 1 hour non-stop and then returned home. Not even 20 minutes later, I went to get into the vehicle to leave again and ZILCH battery.
I called AAA for the 3rd time in one day and they insisted that they had enough of my vehicle and the battery issue that day, even though I had replaced it (not with one of theirs, because they didn't have it). But they came with a flat bed truck and towed it away. First week it spent at the "closest" repair shop and finally they called and said that the list of Error Codes it had printed out was SO long - the vehicle needed to be towed to the Ford Dealership for a BCM and provided me with the list of Error Codes on their receipt ($500). So it was off to the Dealership who I waited on 2 weeks for them to "check" the vehicle and then was told "we called around and no one has a BCM right now and it may be 6-10 weeks". I called the Ford Dealership where I purchased the car from (25 miles away) and they had a BCM; so a friend picked it up from me and I handed it off to AutoNation Ford (where my vehicle was vacationing for 2 weeks w/their inept worker bees).
Then AutoNation accused me "Where are all of the chips that should have come with the BCM when you purchased it". Luckily I took photographs of the transaction and of what I was purchasing with both of our hands on the $900 BCM and showed AutoNation - IF there are ANY chips missing, then YOU stole them because they were ALL intact when I bought it and delivered it to your company. 3 days later, I get my vehicle back with a functioning BCM but they tell me rodents ate thru my Windshield Wiper tubing and IF I wanted them to order replacement parts, that would about 2 weeks and $400 for labor. Turns out, that they had to DISCONNECT that system to remove & install the BCM and the imbeciles forgot to reconnect the system. Luckily I live in Florida, so it rains frequently enough I've lived for a year w/o windshield wiper fluid accessibility as that requires jacking the vehicle up, removing the right front tire and a lot of work for a lady in her own driveway. Total incompetence by AutoNation/Ford.
I did have the current stainless tubing checked for holes and there were NONE prior to me watching videos on how to replace the system on my own; and the BCM and realized that it was AutoNation that disconnected it; but they blamed "rodents" - yeah they were RATS alright. BCM was not covered under my warranty - 3 months past 3 year mark on warranty yet still under the 30K mile mark - infuriating and unacceptable in my opinion. The "Brain" of the vehicle should last longer than 29K miles and this issue is very popular with Escapes (from what I've read online) as well as the 2018 Ford Escape White Paint problem around the Drivers Window - yet Ford denies ANY responsibility. I love the vehicle but...
Last night I could not get my liftgate to shut when I touched the button - it gets so close and then goes back up again but with a different sound to it. Reading online today and it tells me to troubleshoot a fuse or perhaps an issue with a chip in the BCM... maybe one of those "stolen" chips from my NEW BCM has reared it's ugly head. We now know more about the CHIP shortage than we did a year ago - NO excuse as to why we must rely on China to be manufacturing these. If Ford can build ventilators for Hospitals, why in the world can they not switch gears again and start producing their OWN chips to SOLVE their OWN issues like the good ole days when American made cars were solid and people didn't have to wait 5+ months to get their vehicles back (horror stories I'm hearing now due to Supply Chain issue since Biden stole office when winning the election).
- Tamirose P., Spring Hill, US