2018 Escape purchased March 2018. April 2018 after driving on highway while decelerating down off ramp the following warning messages began flashing: Hill start assist unavailable, steering assist not operational, and 911 assist not operational. This happened several times until dealer was able to get vehicle into service schedule. During malfunction vehicle would become hard to turn. Repair order opened 4-26-18 during diagnostic 28 codes were found in memory. BCM replaced vehicle returned on 05-03-18. August 2018 same problems started again, in addition to seatbelt minder light illuminating while all passengers were buckled, and airbag light. Voice command system spoke proceed to dealership for service immediately. Repair order opened 2nd time 08-29-18. Dealer service department unable to repair vehicle in timely manner through several attempts. Complaint to Ford headquarters customer service department opened on 10-18-18 as vehicle was still not fully repaired at that time. Vehicle was returned to me late October, dealer had vehicle in service department nearly 3 months. Multiple power modules replaced, wire harness removed from vehicle and multiple wire caps repaired/replaced. June 2019 same exact problems started again, same warning codes and lights as the first few times only now they happen at random. Vehicle mileage just over 13,000. This is the 3rd time in 14 months that the same electrical issues have occurred. Currently awaiting service appointment at this time.

- Sandusky, OH, USA

Went to stop on wet road traction control kicked in wheels locked up causing me not be able to guide myself off the road from hitting car it front slide the whole car shut down doors locked causing me to not be able to get out had to kick the door open and my phone was hooked up to the bluetooth and no cops were contacted like I was told it would be! it felt like my car was a robot and shut completely down and I could not do anything after hitting my brakes it was like having no tires from that point on and my car only had 9,000 miles on it!

- Romney, WV, USA

Purchased Nov 2017- on May 23rd, 2018 my check engine light came on. I contacted services at the Ford dealer the following morning. I was at the dealer first thing Tuesday morning due to the holiday weekend, where they ran diagnostics on my vehicle. I was informed that it needed a new engine. The engine coolant had mixed with oil and was in the 2nd compression cylindar and a bulletin that this was the steps to be taken to rectify the situation. The engine was replaced with the same engine model as the original with no modification that rectify the manufacture defect I was informed their statistics indicate that 1 in 5 of these vehicles are returning for a second new engine on June 12th, I got the call that my engine had been replaced and it was ready for pick up. I drove it home that evening as well as, to and from work Wednesday, Thursday and Friday. Three days is all it took at about 25 miles a day, Friday night on my way home from work the car started shaking on a busy section of the highway, (93sb between 293 and exit 5) where there is construction and little to no pull off points, my speed drops down to 20miles per hour and when I tried to accelerate that engine just raced. I almost get hit as two cars swerve to miss me at high speeds, thankful they were awake at the wheel during rush hour. I managed to get off the next exit and pull into a parking lot. Shut off the vehicle. I'm 2 miles from home and after waiting for the traffic to drop a bit from people trying to get home I take the back roads at 20mph the rest of the way home. The cars engine would race when I stopped and slowly accelerate to 20 shaking along the way. Services stated the computer needed to be replaced on Monday morning. This does not qualify for lemon law due to being out of the vehicle for under 30 business days however, this is a significant safety issue that needs attention.

- Derry, NH, USA