This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2018 Ford Escape. The contact stated that when the vehicle was parked, the lift gate latch did not function as intended. The contact stated that the lift gate failed to unlock and open. In addition, the contact stated that due to the failure, it took about 20 minutes or more to get the lift gate latch to unlock and open. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure and a case was filed. The contact was informed that the VIN was not associated with any recalls. The failure mileage was approximately 44,600.
- Sharon Grove, KY, USA
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- Sharon Grove, KY, USA