The contact owns a 2017 Ford Escape. The contact stated that while her daughter was driving at an undisclosed speed, the vehicle stalled with an unstated message displayed on the instrument panel. Due to the failure, the vehicle was towed back to the contact's residence. An independent mechanic went to the residence to inspect the vehicle; the mechanic diagnosed the vehicle with transmission failure. The contact was then provided an estimate for the repair. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was 117,000.

- Dudley, MA, USA

The engine has had coolant leaking into it. Clouds of white smoke, stalling and regular low coolant level. Once the recall work was performed, I was still having these issues and told the ford service dept. They said there is nothing they could do. Now my transmission has completely gone out at less than 100k miles even though all ford suggested maintenance work has been completed at suggested intervals. It-??s hard to justify replacing the transmission when I don-??t know when the engine will quit working due to the coolant intrusion.

- Indianapolis, IN, USA

Transmission code fault I did not have power

- Yonkers, NY, USA

2017 Ford Escape. Consumer writes in regard to NHTSA safety recall 22V-413. The dealer stated the Ford Escape was no longer motorable and needed extensive transmission repairs. Ford is assisting with 40% of the recall repairs.

- Van Nuys, CA, USA

2017 Ford Escape. Consumer stated that after the safety recall was performed they began to have issues with their transmission.

- Clarksville, TN, USA

While driving at highway speed, the engine revved and it felt the car was no longer in gear and rapidly lost speed with traffic closing from behind. Shifting into neutral and back to drive caused the vehicle to jerk forward unexpectedly. Managed to steer to the side of the road and drive to a safer area on the highway. Forward movement was difficult and it appeared that the car would not stay in gear. No warning light or console messages. We had been notified in July 2020 of recall 22V413 from Ford, but parts were not available. We had just a few days (In November) before received the second recall notice that said parts were now available. I feel as if the recall was not competed timely (5 Months). I believe that the car was not going into gear because of the recall part potential failure affecting the transmission as the recall notice stated that the vehicle could "move in an unexpected direction". We had the vehicle towed home and to the dealer (Gosch Ford, Temecula, CA). We informed them of the issue and asked that the recall repair be done. The service writer told us they would do the recall service, but there was no way any transmission damage could have been caused by the recall. I disagreed and stated that the notice states that the vehicle may move unexpectedly, what if the part failed while driving" How would the vehicle behave" The were evasive and did not answer me directly. They told me that they had been instructed by Ford to not forward any claims for transmission damage related to the recall. We called after 2 days of service and they said the service was complete, the recall part had indeed broken and that the car was shifting normally. Upon picking up the car, my wife drove off the lot and immediately upon leaving the driveway, the drive gear again failed. She had to pull to the right to a bike lane to avoid traffic closing from behind. Service writer stated that car was not road tested before being returned. Car still at dealer waiting diagnosis.

- Anza, CA, USA

2017 Ford Escape. Consumer writes in regard to NHTSA safety recall 22V-413.

- Dansville, MI, USA

2017 Ford Escape. Consumer writes in regard to NHTSA saefty recall 22V-413.

- Stonington, CT, USA

2017 Ford Escape. Consumer writes in regard to safety recall 22V-413. Consumer is also seeking reimbursement for rental vehicle. While repairs were being made.

- Templeton, MA, USA

2017 Ford Escape. Consumer writes in regard to parts being unavailable to peform safety recall.

- Elysburg, PA, USA

The contact owns a 2017 Ford Escape. The contact stated while driving 15 MPH, the vehicle stalled with the service transmission message displayed on the instrument panel. The vehicle failed to restart and was towed to a dealer where he was informed that the clutch had failed and that the transmission needed to be replaced. The manufacturer was notified of the failure and referred him to NHTSA. The vehicle was not repaired. The failure mileage was approximately 98,000.

- New Philadelphia, OH, USA