This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle stalled with no warning light illuminated. The vehicle was able to restart; however, the failure recurred. The vehicle was taken to an independent mechanic and the contact was informed that the fuel pump had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact stated while driving at an undisclosed speed, the vehicle stalled. There was no warning light illuminated. The vehicle was restarted; however, the failure recurred. The vehicle was taken to another dealer where the same diagnostic was provided to the contact that the fuel pump failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact stated while driving at an undisclosed speed, the vehicle stalled with the check engine warning light illuminated. The vehicle was towed to the dealer where it was determined that there was coolant intrusion into the engine, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 75,000.
The contact owns a 2017 Ford Escape. While the vehicle was stopped at a red light, the accelerator pedal was depressed, but the vehicle stalled. The vehicle was restarted and was able to function normally. While making a left turn, the vehicle stalled again. The contact mentioned that the auto start function was reset and the vehicle was able to function normally; however, the check engine indicator illuminated. The vehicle was taken to an independent mechanic where the contact was informed that the fuel pump control module lost communication. The vehicle was taken to five star Ford dallas (8900 w president george bush hwy, dallas, tx 75252, (972) 985-3600) to be diagnosed, but the failure could not be duplicated. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 25,500.
- Plano, TX, USA
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