This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Coolant leaking into cylinder at 44K miles on 2017. Ford opted to replace head gasket under power train warranty instead of replace engine. Now 16 months later same issue and they are recommending an $8200 engine replacement outside of warranty as I repaired my car using warranty last time and that was covered for 1 year 12K miles. If I paid out of pocket it would have been covered within 2 years unlimited miles. Same exact issue present. Acknowledged that the I improvement in the new parts is drilled passages between cylinder walls vs slat openings. The dealership and Ford will not honor their work. Acknowledged that other cars have T he same issue specifically the Focus and the mustang. They know their parts are defective and they are not honoring this. A new engine for failed known parts is unacceptable for a 2017 vehicle with 60K miles.
Auto stop/start shuts down and turns car off completely at stop lights. I have to manually turn this feature off every time I start my car so that my car does not stall in intersections. When this error occurs I have to put my car in park and then restart my car and manually turn this feature off. This is dangerous and the dealership has no guidance for this other than costly repairs. This has been happening for over a year now.
This was in the city, morning and kind of rainy day, driving at maximum 30 mph. I started my car and immediately I saw the 'check engine ' yellow light on. I called to my closest Ford dealer and made an appointment for the next day. Since I had to run some errands during the day, I paid attention to the behavior of the car. At times when I started it, it stalled and when I stopped it smelled weird. So I took it next day to the dealer and they told me it was an issue with the coolant that was leaking and goes into the engine and that probably they had to change the engine. I immediately started googling it and unfortunately, I found there are thousands of cases with the same issue!, very disappointing!. my question is, if Ford knowledge is a common issue during the last 2-3 years, why they haven't started a recall yet during these past years?
The car will turn off when stopped (ex. At a light) and a message comes up saying "auto startstop shift to P restart engine". I do this and it restarts without issue. This has only happened a few times and at various times. Ex. once in morning cold weather, once in afternoon in mild/warm weather. I bought car new and this has only started happening now (3 years after car was bought).
Car has had issues over the past year and a half (first time happened Dec 2018) where the auto start/stop feature doesn't function properly. When it goes in to auto stop it will sometimes not restart automatically. A warning will appear on the dash to turn the car off and restart. I had this fixed at the dealer in December 2018- they replaced a sensor which was apparently not covered by warranty. A year later (now March 2020) is has started to do it again. The only way to have it not happen is to turn off the ecoboost function by pressing the button each time I drive the car. This is extremely dangerous to have to restart your car when it stall as a light with people behind you. It seems as if this is an issue with many people and should be recalled to have this fixed.
- Pflugerville, TX, USA
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The contact owns a 2017 Ford Escape. The contact stated that while driving approximately 40 mph, the vehicle stalled without warning. The vehicle was jump started by roadside assistance and driven to Suburban Ford of ferndale (21600 woodward ave, ferndale, mi 48220), where it was determined that the engine needed to be replaced. The contact was provided a loaner vehicle. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 14,000.
Started losing propulsion on take-off on February 28, 2020, car struggling to get up to speed even though engine revs high. Upon investigation by Ford dealership, high pressure fuel pump near engine and camshaft needed to be replaced - $1900 total bill with additional costs for towing and rental vehicle. 62,000 miles on vehicle - Ford manufacturers warranty runs out at 60,000. Even after repair, vehicle is extremely sluggish on take-offs - especially 3rd and 4th gears. It feels like the car is not getting enough power to propel the vehicle even though the engine revs high.
The contact owns a 2017 Ford Escape. The contact stated that the vehicle was taken to park Ford of mahopac Inc. Located at (276 county rd 6, mahopac, NY 10541, (845)628-8800, for a software update to prevent coolant from leaking into the engine. The contact received a customer satisfaction notice to have the vehicle taken for a secondary software update to prevent coolant leaking into the engine. The vehicle received the software update however, several days later the check engine warning light illuminated. The vehicle was taken back to the dealer who declined to repair the vehicle since the vehicle warranty had expired. The vehicle was not repaired. The manufacturer was notified of the failure but declined to provide assistance. The approximate failure was 70,500.
In the past two months, I have paid over $1,400 to repair the damage done by mice and rats to the wiring harness in the front bumper. The air temperature sensor was damaged and or eaten away. There was other evidence of mice in the engine compartment. While I had the damage repaired immediately, if I hadn't there would likely have been a chance for safety issues. I understand that Ford and other manufacturers, in response to the environmentalists, now coat the wires in some organic substances that attract mice, rats, and other creatures. A perusal of the internet will show damage that has occurred in all parts of the country and in some cases resulted in the total ruining of the car. Ford and other manufacturers have refused responsiblility of this issues which has very serious safety risks and is certain to result in the loss of life.
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed and the vehicle decelerated very quickly. The contact stated that the RPM revved up while the vehicle decelerated. The contact stated that the service transmission warning light was illuminated. The vehicle was towed to asheboro Ford located at (1602 E dixie dr, asheboro, nc 27203), to be diagnosed. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 108,000.
The contact owns a 2017 Ford Escape. The contact stated that the check engine and engine over heating warning lights illuminated. The contact took the vehile to liccardi Ford Inc located at (1615 us-22, watchung, NJ 07069) to be diagnosed. The contact was informed that a coolant intrusion caused the defect. The contact was informed that a new short block was needed to repair the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 73,000.
Apparently there have been multiple complaints filed with the NHTSA regarding issues with the auto stop/start functions of 2017 Ford Escapes. This happened to my wife today at about 35000 miles, and the car was serviced and according to the local dealership's parts and labor department, perfectly fine. This issue appears to be that it's possible for the car to cut off as it normally would at a complete stop, but it won't auto start - instead displaying a message about putting the car into park and restarting the engine manually. Given the amount of complaints I've found with just a cursory glance into the spread of the issue, has Ford formally acknowledged that there is an issue with this feature in 2017 Ford Escapes" is there a documented procedure for their service departments to follow to correct these issues? if not, why" some of the other NHTSA ids related to this: 11300434, 11297934, 11292126, 11291536, 11290647, 11290086, and 11288766
Vehicle engine, at random times and multiple times, completely shuts off when stopped at a stoplight when in eco mode. When this happens a message is displayed on the instrument panel to put the car into park and restart the car manually. This is a dangerous, known issue. Cars begin moving when the light turns green as we are forced to restart our car. This is an accident waiting to happen.
The contact owns a 2017 Ford Escape. The contact stated that while stopped and attempting to resume driving, the accelerator pedal was depressed however, the vehicle stalled. The contact stated that a message displayed to restart the vehicle. The vehicle was not taken to be diagnosed nor repaired. Neither the dealer nor the manufacturer was notified of the failure. The approximate failure mileage was 17,400.
When stopped at a red light or stop sign or any other reason, my Escape will shut off and the display will show "auto startstop shift to P restart engine". the auto startstop light is orange instead of green when this occurs. It is not every time, but is is occurring more frequently. The transmission will still be in drive when this occurs.
The contact owns a 2017 Ford Escape. The contact stated that on several occasions the check engine warning light illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the spark plug on cylinder number (3) three needed to be replaced. The contact stated that the spark plug was replaced twice however, the failure recurred. Neither the manufacturer nor the dealer were contacted or notified of the failure. The approximate failure mileage was 72,000.
The car randomly completely turns off while stopped at red lights or in traffic (when auto start-stop is activated), with a message on that dashboard to "shift the vehicle into park and restart the engine". at this point, it is necessary to shift the car into park and restart the engine before being able to proceed.
Seal in between the intercooler for the turbo so that coolent mixes with the engine oil which causes the engine to fail prematurely and Ford will not cover the repair. The car must be recalled because of the defect. www.badproductslaw.com is making a class action and people should contact them.
On multiple occasions, the car randomly completely turns off while stopped at red lights or in traffic, with a message on that dashboard to "shift the vehicle into park and restart the engine". at this point, it is necessary to shift the car into park and restart the engine before being able to proceed.
Vehicle has auto shutdown at traffic lights, stop signs. Sometimes stalls then and needs restarted. Only advisory when it happens is on dashboard display. Has happened over a dozen times to me within 40.000 miles. Last time below
A D V E R T I S E M E N T S
- Port Orchard, WA, USA