This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2017 Ford Escape. The contact stated that while driving 25 MPH, the check engine warning light was flashing. The contact pulled over, opened the hood, and noticed that there was oil all over the engine compartment. The contact stated that the engine oil was leaking from the vehicle. The contact stated that in 2014 prior to the failure, the vehicle had been taken to a collision center. The vehicle was previously taken to the local dealer for a routine oil change. The vehicle was taken back to the local dealer, where it was diagnosed that the coils, spark plugs, and valve cover gaskets were cracked, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, opened a case, and referred the contact to the NHTSA Hotline. The failure mileage was approximately 87,430.
Transmission went out at 65,000 miles. Son was inn the middle of traffic got a message the stop driving immediately and the car started running rough. two codes P2703 and P2704. these are for solenoids. Had trouble getting out of traffic and off the road and almost got hit by another car. He was able to lug across multiple lanes to pull over on the side of the road. This happened at night and the road is busy. Ford has told us that the transmission is an 'enclosed system' and the entire transmission has to be replaced. Due to the enclosed system there is no way to check the transmission fluid levels, etc. The transmission breaking came out of no where and is not related to the transmission bushing recall.
The contact owns a 2017 Ford Escape. The contact stated while driving 70 MPH, the vehicle started to lose motive power. The contact stated that unknown warning lights illuminated, and an audible chime sounded. The contact merged to the side of the road and the vehicle failed to respond. The vehicle was towed to an independent mechanic where it was diagnosed and determined that the transmission module and fuel pump had failed. The vehicle was repaired; however, the failure persisted. The vehicle was taken to a second independent mechanic and was diagnosed with gas tank failure. The vehicle was repaired but the failure persisted. The vehicle was then taken to a third independent mechanic where it was diagnosed with a blown head gasket. The local dealer was not contacted. The vehicle was not repaired for the most recent failure. The manufacturer was made aware of the failure. The failure mileage was approximately 110,000.
During the month of September 2024 my Ford Escape Ecoboost developed a rough idle. I took it into our Ford dealership for evaluation. The diagnosis was that coolant had leaked into the cylinder #3 due to a head gasket failure and that I would need to have the engine long block replaced at an estimated cost, at the time, of about $8000. My vehicle has less than 45,000 miles on it. We had the Ford dealership go ahead with the repair; however, I asked that the service advisor request Out of Warranty Assistance from Ford. He did and received a claim number of: CXH 02689613-N6N4L5. He also informed us that our request for financial assistance had been rejected due to the fact that it was outside the extended warranty of 7 years. Mind you, this was about 6 weeks after the end of the warranty that it began to fail and the car had less than 45,000 miles. This issue with the Ford Ecoboost is well known and has caused engine failure. We just didn't let it go to the point of failure, due to our reliance on this car and safety concerns.
The contact owns a 2017 Ford Escape. The contact stated that during a State Inspection, the contact was informed that coolant was leaking into the engine. The contact stated that the check engine warning light illuminated after the Inspection. The independent mechanic stated that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 54,000.
- Orchard Park, NY, USA
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Coolant leaking into the cylinders, white smoke out of the tail pipe, and now Ford is saying this is a known issue but no recall is taking place. The car is undriveable. This is the second engine in this vehicle.
To whom it may concern, We purchased a 2017 Ford Escape Titanium Ecoboost used approximately 3 years ago. Since, September of 2024 we have been having issues with the car. Some of the issues involved overheating due to internal coolant / antifreeze loss that allows coolant to enter into the cylinders of the engine causing engine failure. The check engine light comes on and saw blue or white smoke emitting from the car and misfires when coolant leaked into the cylinders. The most common PCM codes reported as associated with misfire related to the internal coolant leak are P0316 and P0302. Ford previously recalled certain 2013 and 2014 Ford vehicles equipped with the 1.6L engine for a very similar issues under recall campaigns 12V551 and 17V209. However, no such recall exists for the similar issues reported by consumers with the 1.5L and 2.0L Ford Ecoboost engines. We still owe $14,600 on this car and 4 mechanics and Ford have said it needs a new engine. We cannot afford $5000 to $10,000 for a new engine on a car we still owe on. Not sure if you are able to help us out with this issue. Thank you for your time.
Engine failure due to coolant intrusion. Vehicle is currently at Parks Ford Dealership in Wesley Chapel Florida. Per service department the estimate to replace is $20,000. The vehicle had been in to Phil Long Ford October 2022 for the bushing replacement recall and I was not informed of the Technical Service Bulletin issued for this vehicle. I believe there have been at least 2 of them. I did ask at that time to have it checked out for any other concerns including early wear on the tires. I also reached out to Ford Customer Service National - in Nov/Dec 2024, no mention of any issues or TSB-??s for my vehicle. I did record that phone call & received a claim number. No follow up at this point. Parks Ford did mention the TSB last month but failed to inform me of the REQUIREMENT per Ford that the dealer must submit the claim not the Customer via the Customer Call Center. The first check Engine light came on November of 2023. I brought the vehicle to Mieneke in Land O Lakes, FL, they replaced the spark plugs. I also could have used the extended warranty I purchased with the Vehicle from Phil Long Ford but they failed to inform me of any of the TSB issues for the car. The vehicle sits in the parking lot without any repair or replacement. I can have the engine replaced by Christian Brothers in Wesley Chapel, FL for approximately 1/2 the cost.
Our 2017 Ford Escape had the check engine light on. We took it to a Ford dealer. They said there is an issue where the coolant is leaking into the engine and we need the engine replaced. They quoted us $12000 to fix the issue. Looking online this is a known issue with Ford Escapes. Ford should be held accountable.
The contact owns a 2017 Ford Escape. The contact stated while driving 40 MPH, the messages "Engine Hot - Stop Safely" and the "Engine Fault" were displayed. The vehicle was taken to an independent mechanic to be diagnosed, and the contact was informed that the head gasket needed to be replaced, and the engine needed to be disassembled and reassembled and coolant needed to be added. The vehicle was then taken to the dealer to be diagnosed, and the contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The contact was referred to the NHTSA Hotline to report the failure. The approximate failure mileage was 81,000.
The temp warning light came on our 2017 escape - temp gauge always remained on normal - had it towed to the Ford dealer in Texas. Service writer said it is the head gasket since there is no external leak but, coolant was low. Engine will have to be replaced at the expense of $12,000. I mention the recall and he said he would take another look to see if he can verified the damage in detail. this car has 58,241 - car was title to Texas on 06/15/2024 and had a emissions test and passed. This warning light just came on this day and never before. The car is still at the Ford dealer and not sure what the dealership will do next. I need help.
Coolant leaking into the cylinders, available for inspection Engine could fail suddenly, overheat Problem confirmed by a dealer service center Known problem with the 2017 Escape and other model years No check engine light, no codes when tech checking problem, car shaking when coming to a stop light
Brakes have failed twice and been repaired. Several sensors have failed and been repaired. The engine failed and had to be totally rebuilt. The vehicle has only 45000 miles. Minor, but paint has peeled down to bare metal. The engine has just been repaired by dealership - it was a bear to get that accomplished. Ford Corporation would not assist but the dealership itself was very proactive. When the incident happened several warnings came on but did not stay on - stopped right in the middle of a street which in my view created a huge safety hazard. We were able to restart and get off the road but had to have it towed. It would not go faster than 5-10 mph. I have done much research on the vehicle to find out that this failure was due to a design and numerous manufacturing flaws - coolant leaked into the engine block and cracked the heads. Ford Corporation has known this for a long time and was not forthcoming when the other repairs were done. The paint and the brakes are also well known problems. The vehicle is now repaired but the question is - for how long? It was inspected through Sam Galloway Ford in Fort Myers FL. I don-??t feel like I can even sell/trade the vehicle and pass these issues on to someone else. Ford is certainly not being fair to other drivers who are having the same EcoBoost engine problems.
My 2017 Ford Escape experienced the same engine issue noted by many with Ford Escapes from 2012-2019. There is an issue where the engine block cracks and coolant leaks into the engine, ultimately requiring the engine and many other components be replaced. Our vehicle was serviced by Ford in July 2024 and we paid out of pocket for an engine diagnostic. This diagnostic resulted in a clean bill of health being reported for the engine, despite Ford knowing about the defects affecting this engine years earlier. By December 2024, the check engine light came on and when evaluated at both a Ford Service Center and independent auto mechanic, the resulting diagnosis was that the engine and many other components had to be replaced. The cost of this repair was to exceed $11,000 - none of which would be paid by Ford. This amount exceeded the value of the car at the time, resulting in a need to purchase a new vehicle without salvaging any value from the 2017 Ford Escape that only had 72,000 miles on it.
January 8, 2025 To the NHTSA: My wife, [XXX] and I, [XXX], have a 2017 Ford Escape. We have been informed that our vehicle has a defective lower-engine block that is resulting in coolant seeping into the engine cylinders, which causes the engine to overheat. This damage can also result in the engine becoming completely destroyed. A fire can also result. Upon further investigation by ourselves, this defect can cause a fire and it poses a great risk to our health and safety. We read a litigation about affected consumer with this same issue and we also called a Ford Service Center in Minnesota. The service rep told us the issue is related to a faulty design in the bottom half of the engine block. Apparently there are grooves, that in some cases, allow coolant to seep in. The rep said Ford has given them a service bulletin which talks about the issues and the rep said Ford has "re-designed" their lower engine block as a replacement part for such vehicle in light of the issue. Our cost of replacing the lower engine block would be about $12,000, since our car has about 78,000 miles and is out of factory warranty. Ford should bear responsibility for this and should have caught this problem through its quality controls. While our car isn't burning coolant yet, we fear it's only a matter of time before we experience an issue that so many others have. We are extremely disappointed in Ford for this. We would like the NHTSA to force Ford Motor Company to do a recall for this. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The contact owns a?2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle was jerking. The check engine warning light was illuminated. The contact's son replaced the ignition coils and spark plugs, but the failure persisted. The vehicle was taken to the dealer, where it was diagnosed with engine oil intrusion into the cylinders. The contact was informed that the engine needed to be replaced. The manufacturer was made aware of the failure and?advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately?77,700.
A D V E R T I S E M E N T S
- Glenarden, MD, USA