I bought a brand new 2017 Ford Escape in August, 2016. It ran like a charm until early Jan 2021. I had it regularly serviced for all the recommended services. Phil Long Ford Chapel Hills in Colorado Springs performed a 60,000 service which mostly included changing out fluids/filters. One week after the 60,000 service, I noticed it felt like the transmission was skipping when I was on the highway; mostly between 60 and 70 miles per hour.

I was going to bring it in, and then I was traveling about 40 miles per hour, and the engine fault (service immediately) lights came on. It felt like it was going to stall. I parked it and had it towed to Phil Long Ford. After a couple days of diagnosis, Ford tells me coolant is leaking into the cylinders, and I need a new engine. Parts and labor will cost 6,500.00. Very unhappy about this.

I want to say it was something they did on the 60,000 service, but I cannot prove it. My vehicle also had no symptoms of coolant leaking into the cylinders; there was no overheating, no loss of coolant, no white smoke from the tail pipe. Ford will not commit to helping us financially with this. We did not purchase an extended warranty. This sucks!