This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Vehicle have an engine light went in for service It was leaking coolant in number 3 cylinder Due to a bad design on Engine needed to replace hole engine
Brakes have failed twice and been repaired. Several sensors have failed and been repaired. The engine failed and had to be totally rebuilt. The vehicle has only 45000 miles. Minor, but paint has peeled down to bare metal. The engine has just been repaired by dealership - it was a bear to get that accomplished. Ford Corporation would not assist but the dealership itself was very proactive. When the incident happened several warnings came on but did not stay on - stopped right in the middle of a street which in my view created a huge safety hazard. We were able to restart and get off the road but had to have it towed. It would not go faster than 5-10 mph. I have done much research on the vehicle to find out that this failure was due to a design and numerous manufacturing flaws - coolant leaked into the engine block and cracked the heads. Ford Corporation has known this for a long time and was not forthcoming when the other repairs were done. The paint and the brakes are also well known problems. The vehicle is now repaired but the question is - for how long? It was inspected through Sam Galloway Ford in Fort Myers FL. I don-??t feel like I can even sell/trade the vehicle and pass these issues on to someone else. Ford is certainly not being fair to other drivers who are having the same EcoBoost engine problems.
My ford escape was diagnosed 12/31/2024 with a slight coolant intrusion. The dealership said my escape would require a new short block engine at the tune of $7555.28. I still owe $5800. I bought my car 12/2020 from a ford dealership with 3rd party extended warranty with 45k and now vehicle has 72k. Ive been having vehicle serviced at different ford dealership located closer to my house.
Rear passenger brake light failure. Available for inspection upon request. Car system did not alert upon start that there was a malfunction. Safety of myself and others at risk. Was nearly rear ended and the other party shouted at me to get my taillight fixed as they did not see me brake due to passenger taillight outage. Inclement weather was occurring. No police involvement or report. Upon closer inspection rear passenger taillight was filled halfway with water. When taken to dealership they advised nothing was wrong but the taillight needed exchanged. Upon investigating online it seems THOUSANDS of customers are dealing with this issue and it is an inherent safety risk to many.
The contact owns a 2017 Ford Escape. The contact stated that white smoke was coming from the exhaust pipe with several warning lights illuminated. The crankshaft position sensor, power control module short circuit sensor, and other warning lights are illuminated. The contact had reset the sensors however, the failure persisted. The contact stated that the coolant was leaking however, there was no location of the leak. The contact stated that driving and then shifting into the park(P), the vehicle went into LIMP Mode. The vehicle was returned to the dealer but was not diagnosed or repaired. The manufacturer was made aware of the failure. The manufacturer had referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 80,000.
- La Crosse, WI, USA
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The contact owns a 2017 Ford Escape. The contact stated that upon entering the vehicle, the contact became aware that all the electronics had failed to turn on, after which the contact became aware that the battery was dead. The vehicle was taken to the dealer, who diagnosed a failure with the battery. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to the dealer, who then determined that there was an electrical parasitic draw, consciously resulting in a dead battery but was unable to locate the electrical parasitic draw point. The contact stated that the vehicle was currently on the fourth replacement battery due to an electrical failure. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 30,000.
Both rear side/outer brake lights have failed. They are BOTH full of water. The plastic fused/welded seam along the top has completely separated and allows the unit to FILL with water. This has then resulted in electrical short, water in wiring plugs/harness, failed LEDs. The vehicle will end up with NO easily visible brake lights. It is a MAJOR safety issue. 2017 Ford Escape SE. This should be IMMEDIATELY evaluated and a recall/replacement program issued. Thank you.
The power steering assist failed suddenly while my wife was driving the vehicle with our children in the car. She couldn-??t control any steering. I-??ve sought help from the dealer multiple times, but they haven-??t been helpful. No prior warnings as far as warning lamps etc.
The contact owns a 2017 Ford Escape. The contact stated that while attempting to start the vehicle, the vehicle failed to start-up. The vehicle was able to be jumpstarted. The contact stated that a system failure warning light was illuminated. The battery was replaced; however, the failure reoccurred. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the CPU motherboard had been wiped. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 156,480.
The contact owns a 2017 Ford Escape. The contact stated that the instrument cluster was inoperable. Additionally, the contact stated while driving 15 MPH in a parking lot, the vehicle stalled. The contact was able to restart the vehicle and drove to the residence; however, the vehicle failed to exceed 10 MPH while driving. The vehicle was towed to an independent mechanic, where it was diagnosed that coolant intrusion had caused the engine block to overheat and to fracture. The vehicle was not repaired. The dealer was notified of the failure and informed the contact that they could not assist because the vehicle was not covered under warranty. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 119,000.
Since last four months I get multiple warning lights with alarm in my car. 1) Engine failure contact dealer immediately announcement 2) steering assist failure announcement ( & steering becomes heavy) 2) Hill assist failure 3) rear park aid failure announcement 4) 911 assist is not operational contact dealer. The odometer and speedometer goes blank and I can not see what speed I am driving at. I have given my car to dealership 4 times so far. For multiple weeks. still the same issue. I am not getting any replacement vehicle. I am concerned about safety of my, my family and other people on the road. I need help to get a reliable vehicle that I can use safely. I have valid extended warranty. I have attached example invoice showing I was asked to pay lot of money out of pocket ispite of having warranty.
The contact owns a 2017 FORD Escape. The contact stated while driving the vehicle, it ran rough and the contact noticed the cooling level was low. No warning lights was illuminated. The vehicle was taken to the dealer and the water pump was replaced. However the failure persisted. The contact referenced NHTSA Campaign Number: 22V416000 (Engine and Engine Cooling, Electrical System) as a possible solution however, the VIN was not included in the recall. The manufacturer was made aware of the failure and informed the contact the vehicle was not included in the recall. The vehicle was not repaired. The failure mileage was approximately 84,000.
my car randomly would not start upon shutting car off and returning to vehicle the car would not start with the keys that was given to me from the dealership that i purchased the vehicle from. it has been having coolant issues where it was reading high temperature then would go back to normal operating temperature very shortly and would happen off and on. it was serviced for this issue at Boubin Automotive in Waterloo, Iowa and they stated that it was empty on coolant refilled it and seemed to not have any leaks and it drove fine for a few weeks and then had the coolant issue where the car would read high temperature then would go back to normal and kept doing so. The day i parked it and returned to it and it would not start it showed high temperature immiedately and would not start. had it towed to a mechanic shop habhab's towing in ames iowa where they stated there was no coolant in it once again and they pressure checked the vehicle and it passed the pressure test for the motor but had no coolant in it, and still would not start stating that the pcm is bad in the vehicle. it has shown the exact signs of the recall in this vehicle that ford has released and i am trying to get the car covered under the recall because its showing the exact same issues as the new recall that was put out. please contact me at [XXX] is my cell phone number. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The contact owns a 2017 Ford Escape. The contact stated that the vehicle failed to start intermittently. There was no warning light illuminated. The contact connected a voltmeter to the battery, but no electrical failure was found. The contact notified the dealer where the vehicle was purchased. The dealer referred the contact to the manufacturer for assistance. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 83,000.
The KNOWN issue with the 1.5L ecoboost engines happened to my 2017 Escape at 79k miles right after having a the transmission shifter cable bushing recall fixed. Coincidentally, it didn't have the extensive issue before bringing it in for the recall and also, coincidentally, my warranty expired last month and they told me it's my problem.
When driving the vehicle an error pops up stating steering fault service now. When this pops up the steering tends to go tough. If you turn off the vehicle and turn it back on the error goes away and the system does not store any codes. There is no reason or repeat action to trigger this error. It was coming up monthly and the last month has popped up 3 times. This is a huge issue especially for myself who has kids and if something happened to my steering while driving I would be screwed. I have attached one service invoice but have been to a dealership 3 total times to get this issue looked into.
Both low beam headlights went out at the same time. Took it to the dealership and they were able to replace the bulb on the driver's side, but are telling me that the entire headlight assembly needs to be replaced on the passenger side for the light to function. I asked why, (headlight assembly replacement is more that $1600), and they said that the wiring may have burnt out in the assembly. Attached both the estimate for repair for the new assembly for passenger side and the actual repair I had done to change the bulb on the driver's side. I called Ford as I'm seeing similar issues on various Ford Escape forums online and they informed me that there were no recalls for this issue and that nothing could be done other than paying for the repair.
A D V E R T I S E M E N T S
- West Chester, PA, USA