The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate, and the check engine warning light was illuminated. The contact took the vehicle to an independent mechanic, and it was determined that the spark plug and an ignition coil in cylinder #4 needed to be replaced. The spark plug and coil were replaced. The contact stated that the failure reoccurred after the repair, the vehicle was taken to a second mechanic and it was determined that the ignition coil and spark plug needed to be replaced. The vehicle was repaired; however, the failure persisted. The contact then took the vehicle to a third mechanic, and the vehicle was diagnosed with a manufacturer defect and had carbon in the engine that was caused by a coolant leak, which made the spark plugs crack. The mechanic advised the contact to reach out to the NHTSA Hotline. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 109,000.

- Louisville, KY, USA

The contact owns a 2017 Ford Escape. The contact stated that while driving at approximately 55 MPH, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the spark plugs, ignition coil, and cylinder #4 needed to be replaced; however, the failure reoccurred. The contact also stated that the vehicle was idling rough. The vehicle was then taken to a local dealer, where it was diagnosed that the engine needed to be replaced. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The approximate failure mileage was 50,000.

- San Diego, CA, USA

The contact owns a 2017 Ford Escape. The contact stated while driving 70 MPH, the vehicle started shuddering and slightly decelerated. There was no warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the spark plugs were misfiring. The independent mechanic related the failure to Ford Campaign Number: 21N12. An unknown dealer was notified of the failure but provided no assistance. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle could not be repaired under Ford Campaign Number: 21N12 due to the mileage. Additionally, the manufacturer advised the contact that NHTSA was responsible for the parameters for the recall and referred the contact to the NHTSA hotline. The failure mileage was approximately 98,000.

- Lawrence, KS, USA