Battery died, car won't start when I was parked waiting to pick up kids after school. We were stranded on a side road until roadside service came an hour+ later. I called Ford Roadside service. FORD Roadside service guy said battery needed replacing, he tried to remove but clearly didn't know what he was doing. He said he had to move/remove the windshield wipers to do the battery swap. The wipers then moved back and forth non stop and after a while I told him his "struggling" didn't seem right. He agreed he couldn't figure out to remove the battery and I then had to call roadside again, and wait again, this time for a tow to the dealership where I had bought the car.

This happened again a few months later (in 2019) & I was stranded at the library with my kids that time.

And again, in 2023. This week, is my 5th battery on a 2017 ford escape I bought brand new. Only 52k miles on it.

I just had my regular oil change, and new battery done 3/28/23 at Walmart Auto Center. It gets done regularly at Valvoline or there on schedule. The battery originally tested good according to them. Then tested bad/dead. So I purchased one there and waited 2 hours to get it done. Then two weeks later, my car stalls 2 days in a row, we get car jumped both days at cost of $95 EACH time, and through Ford Roadside service because they say no longer. I am upset that the roadside auto-website says I must pay but I am stuck again. I feel coerce as well as stuck and the "jump fee" price through them is OUTRAGEOUS.

The dealership is not accepting there is an issue despite the history. Service guy admits they didn't seem to write up enough when they were owned by different name for Ford Group. They went through a name change last year but it's till FORD. I do not think a name change should effect my experience or service coverage.

I am not happy with the cost of something that has clearly happened more than twice. And I'm shocked that they're trying to tell me the FORD roadside service is over when this is not what I was told at my purchase. The lobby paperwork & pamphlets say 10 years covered. HOWEVER, I need to find mine because I thought it was for 100,000 miles per the salesman - who by the way, is still working at the NEW name, same physical location FORD branch. It was a crucial selling feature to me.

Stranded at library with my children in pouring rain and library closing. It was a dark parking lot and car will not start because of Battery issues. This is the 2nd time I am stuck. I had to get ride in a rush to get to Enterprise before closing so that I could get a rental. Then I had to return the next day to meet someone from FORD Roadside service to get car towed from the parking lot to Ford dealership (again).A big hassle because we only have one car., several kids to get to school and my work.

During this repair - dealership guy says the battery was basically split in half - and he'd never ever seen that before. These are FORD batteries!

Battery issues occur again at least twice in 2023.

Car battery keeps draining from sitting. Had called towing twice and had help jumping 4 more times. I believe I have an amp draw that stays even when the vehicle is off. I was ready to get a jump on 2.15.21 and while I was lifting the hood I kept hearing ticking noises when the car was completely off. The battery was tested and passed. The ticket said its low on charge and I don't understand why. I keep my display off and nothing is plugged in and no lights were left on. I am trying to get it in the shop to find out what is the cause of drain. After reading few other issues I have a suspicion on the auto-start engine feature in my dashboard. It's frustrating because I have to keep calling people to save me. Sadly this will be my first and last Ford.

Vehicle had no issues when parked. Not used for two days. Electrical system had no power when I tried to use vehicle two days later. Connected battery charger. Warning appeared on screen that the " Electrical System Shut Down to Conserve Battery Power ". Trickle charged battery for 4 hours. Electrical system functioning correctly. Could not find any lights left on. Heater fan motor was in on position but only operated when the car was running. I have used the vehicle for three days now with no issues. The vehicle has been parked for two days again. Outside temperature has been 0 Deg for two days.