This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2017 Ford Escape. The contact stated that while at a stop sign, the vehicle stalled. The vehicle was restarted but failed to shift into gear. While driving 55 MPH, the speedometer decreased, the vehicle failed to accelerate, and then stalled. The contact was able to veer over to the side of the road. The vehicle failed to shift into gear. There were no warning lights illuminated. The contact called for a tow truck. The tow truck driver informed the contact that there was coolant leaking from the vehicle. The vehicle was towed to an independent mechanic. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 208,000.
In September my check engine light came on, codes were for spark plugs, ignition coil and misfire cylinder 2. I took it to mechanic he said my spark plugs were covered in oil I changed the spark plugs, replaced valve cover gasket and intake gasket. Engine light went off car felt great not even 2 days later I felt the misfire again and there's the engine light back on and white smoke from my exhaust. Brought it back to mechanic I mentioned my coolant issue to him I have to fill my coolant every 2 days no puddles under my car. After looking at my car he said coolant is leaking into cylinder 2 so that's why when I start my car is shakes really bad coolant is burning off from the cylinders. He said I need new heads but they are warped so my best option is to get a new engine or trade my car in. I don't have money for a new engine I'm a single mom I'm upside down on this car because it's only worth $3600. Ford wake up and do something and stop screwing us customers who trusted you and your vehicles and now you left us stranded no help nothing. I have a vehicle that doesn't drive unsafe for my kids and I still need to make car payments on for years still. Someone needs to help and do something
Driving back home from downtown Tupelo, my transmission completely went out. Vehicle had to be turned off and back on to move a few feet. It took over 45 minutes to drive 4 miles to my house. Cost of transmission more than value of the vehicle. Ford stated there is no recall on the vehicle for the transmission.
My ford escape had a recall for lower engine block back in late 2020. As of yesterday they are now telling me I need to get the same part they replaced then replaced again. Its been under 23k miles since the recall replacement was done and they want to charge me
- Dallas, TX, USA
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Vehicle suddenly started not shifting gears correctly and lost power, took to dealer and was told it is a known problem with this model of Ford Escape, the service manager went as far as stating there was nothing we could have done. We had no warning lights, no leaking of any type but was told the coolant was empty. Service manager said engine had absorbed coolent. They stated it had also caused the transmission to malfunction and cost to repair would be around $20,500. This is way more than the vehicle is worth yet we still owe $6,800 on a vehicle we have made regular oil changes and has presented no prior signs of problems. Obviously, Ford is very aware of problem yet has not made a recall. What can we do?
I was driving down the road and my vehicle stalled out and had little to no acceleration Was stuck in the middle of an intersection until I could move it to a parking lot putting my safety at risk. Dealer (Brondes Ford Toledo) ran codes, yet would not tell me the codes after they tried to charge $11,000. No Warning lights yet, had engine lights on until the dealer replaced Fuel vapor assembly and crankcase pressure sensor a little less than 30 days beforehand. After service Ford said it was good to go and stated this could not have been related to the bushing already recalled.
The contact owns a 2017 Ford Escape. The contact stated that while pulling out of the driveway, the messages that "Engine Overheating, Do Not Drive" and "Power Train Failure" were displayed on the instrument panel. Additionally, the vehicle was jerking. The vehicle was placed in Neutral(N) and coasted back into the garage. The vehicle was towed to a dealer where it was diagnosed and determined that the short block needed to be replaced due to coolant leaking into cylinder #3. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 116,000.
The contact owns a 2017 Ford Escape. The contact stated while driving 75 MPH, the vehicle downshifted with no warning light illuminated. The vehicle was restarted; however, the failure recurred, and the transmission warning light was illuminated. The vehicle was towed to an independent mechanic where it was diagnosed and determined that the transmission had failed and needed to be replaced. The vehicle was not repaired. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 136,000.
Per my mechanic, after 2 rounds of Cylinder #2 misfire, it seems as though there is coolant leaking into the engine. I have had this card for 2.5 yeas and have less than 100K miles on it. Research shows that I may need a new engine at $6-8K on a car that I have put 5k miles on in 2 years and still owe over $10k on. Per research, this has been a known issue for years and nothing has been done about it. Vehicle is available for inspection upon request, if it will assist in my situation. Per research, this issue causing severe overheating and some cars run the risk of catching on fire and some just stop functioning altogether. My car was sputtering on a cold start, and then my car and Ford App told me there was an issue with the engine. My first plug/wire/boot replacement was on 8/10/24 due to the check engine light. ODB showed it was a misfire on #2, and on 9/7/24, the check engine light came on again and per the readouts from the ODB, it is another misfire on #2 and the plug has fouled again. I have currently spent over $600 on just diagnosing this issue, and the paperwork uploaded it just for the first visit. I have also reached directly out to Ford, who advised me to take it to a Ford Dealership for their diagnostics, and then they will see what is covered, if anything. My case number for that is CXH-02610243-K4Z7X8. My diagnostic for Ford will only be covered if they find an issue that is covered by a recall, warranty, Service Plan, or Customer Satisfaction Program. So that is going to add to additional costs, as according to my research, there is no recall.
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the "Service Engine Now" and "Engine Service Require" messages were displayed. The vehicle was taken to an independent mechanic, who replaced the water pump, but the failure persisted. The vehicle stalled while driving. The vehicle was towed to a transmission specialist, who replaced the transmission for the second time; however, the failure recurred. The vehicle was taken back to the independent mechanic, who replaced the alternator and coolant pump; however, the failure recurred, and the cause of the failure could not be determined. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 137,000.
The contact owns a 2017 Ford Escape. The contact stated that after shifting into drive(D) however, the vehicle failed to respond. Additionally, while the transmission was in park(P) or neutral(N), the engine continued to rev high. The vehicle was taken to the local dealer who was unable to determine the cause of the failure but indicated that the transmission was faulty. The manufacturer and local dealer were contacted but no assistance was provided. The failure mileage was 75,456.
Engine misfires/rough start, check engine light on, and coolant level leaks with coolant intrusion to the engine causing major risk of engine failure, fire, etc.
Just recently had an issue with overheating. I took in for an oil change and asked them too look into. They stated that coolant is leaking into the engine. There was a service bulletin issued, however, this vehicle is over miles. I tried to look up the bulletin on the ford website, but it gives server error. The bulletin was TSB 21-22-69
The contact owns a 2017 Ford Escape. The contact stated that upon inspecting the vehicle, the contact became aware of an oil leak, and transmission and engine failure. The vehicle was towed to the dealer for diagnosis and repair. The contact was informed that the engine block and turbocharger needed to be replaced; additionally, the transmission needed to be rebuilt. The vehicle was repaired; however, the failure recurred. The manufacturer was notified of the failure. The failure mileage was 62,000.
7 year old car with less than 90k miles is going to new a new transmission at the cost of $8.1k. Very unacceptable from Ford this needs to get look into. So many people on forums are having same issue right outside of warranty coverage ending. There is even a potential lawsuit out there.
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with a misfire in cylinder #2. The contact was informed that the purge valve needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the dealer where it was diagnosed with engine and transmission failure. The contact was informed that the engine and the transmission needed to be replaced. The vehicle was being repaired. The contact was informed that the repair would take approximately three weeks. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 120,632.
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle failed to accelerate as needed with the accelerator pedal depressed. The transmission failure warning light was illuminated temporarily before the failure. The vehicle was towed to a local dealer where it was diagnosed and determined that the transmission had failed and needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was made aware of the failure. The failure mileage was approximately 150,000.
Two years ago in 2022, my engine block was replaced at a ford dealership free of charge due to the customer service bulletin/satisfaction program. A month ago I was hearing a super loud rattling and the engine completely cut off while I was driving. Thank goodness I was able to get over to the side of the road and have it towed back to the ford dealer that did the repair previously. With less than 80k miles, they are now telling me that there is something in the engine head and will be more than 10k to fix. They cannot tell me what is in the engine head and claim it could have nothing to do with the other issue fixed previously. I am having to completely scrap a car that should otherwise be worth 10k. Something is wrong here. Not only is it a dangerous situation but just horrible customer service on the part of Ford.
This morning while driving think white vapor started pouring from the exhaust and the whole vehicle started shuttering and lost power. Needs a new engine now. Thanks Ford. The 2.0 issue/no issue has struck another.
A D V E R T I S E M E N T S
- Gordonsvillage, VA, USA