Our lift gate latch failed and worked sporadically for the past 6 months and sometimes it would not open at all either manually or by any of the electric switches associated with the lift gate. I feel that this is a serious safety issue because if someone was trapped in the back there is no way to manually open the lift gate. There is common lift gate latch problems with this vehicle as seen in a Google search. We have paid the Ford Dealer $586 to have this repaired.

- New Britain, PA, USA

The contact owns a 2017 Ford Escape. The contact stated when parked the lift gate would independently start to close while she was loading the trunk. The contact stated that the lift gate failure had become constant and eventually became locked and could not be raised or lowered. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer who determined that the lift gate automatic system needed to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 43,000.

- Hampton, VA, USA

The contact owns a 2017 Ford Escape. The contact stated while attempting to unlock the liftgate, the contact was unable to unlock the liftgate using the key fob or the button inside the vehicle. The vehicle was not diagnosed. The manufacturer was contacted and notified of the failure. The manufacturer referred the contact to the NHTSA to file a complaint. The approximate failure mileage was 48,000.

- Euless, TX, USA