This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The door panels separate from the door metal frame due to poor clips or fasteners used at time of manufacture. Two doors on my vehicle can be impossible to open. Ford dealer insists no problem -- I damaged doors and therefor 600$ per door to fix. I go on internet and see many many others haveing exact same issue. Both doors started exhibiting this on driver side about a month apart.. if the car caught fire or I could a dangerous collision was imminent while parked, I could not get out in time. Also if an accident occurred, I could not exit in a timely fashion
Paint on drivers side windshield frame flaked off in a 6"X1" chunk. This 2017 Ford Escape SE has 31,000 miles on it and is always garaged. No hail or heavy rain prior to the flaking. Many complaints on the internet for the exact same thing.
Paint peeling off. 2017 with 27.000 miles. Bought in 2016 in novbemer. Three year warrenty just exspired. This is a manifactor issue.Ford doesn't want to pay full price.
- Woodbridge, VA, USA
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Paint is delaminating on windshield pillar. Peeling off in sheets. No body work or windshield replacement has been done. This is a problem with the factory paint.
Retainer clips for splash shield are faulty and have broken or gone missing causing the shield to become loose and flap underneath the vehicle. Out of 10 clips, only two are holding the shield in place. For a car of less than 3 years of age, this should not be happening. Ford will not covering the $45 parts or labor $100. This known issue can actually cause the shield to actually detach from the frame of the under body while the vehicle is in motion and in traffic situations that could potentially cause damage or even an accident to not only the vehicle that is affected by the loose shield but those in the path of this object if it were to detach fully from the vehicle. Major safety defect and issue is present. Vehicle in question is even covered under the extended warranty option as well- still no coverage for "clips". dealer even indicated that this is a known issue for Ford vehicles 2017 and older.
The rear hatch on my 2017 Ford Escape is not latching. The secondary latch does not engage and cinch the hatch closed and secured. The vehicle has been taken to the Ford dealership 4 times in the last 2 months, they have been unable to correct the problem. Also while at the dealership I have been told of this same problem happing on other Ford Escapes at least 3 in the last few days at this one dealership.
All doors will not latch automatically. When opening from the outside the latch will remain extended and not spring back into place. If unnoticed when you get into the seat and close the door it will either bounce back or seem to be closed only to open with a small amount of pressure against it.
As I pulled into a parking spot, I took my foot off the gas and went to brake. The car lurched forward and accelerated causing me to lose control. I was pumping the brake, but the car didn't stop, causing me to hit a cement pole on the passenger side, and continuing into a brick building. The air bags did not deploy, but the seatbelt tightened and I got 2 broken ribs and terrible bruising wherever the belt impacted my body. The car had to be totaled because of extensive damage to the body and under the hood.
The car stalls in middle of road, suddenly and the dashboard reads to restart the engine. The first time when restarded the car the power steering was locked and the car sped up and hit the car ahead.the car been checked by two different Ford service dpts and the problem remains and does not seem to be fixed.
On October 3, 2018 at approximately 5:15 P.M. my wife was getting into our 2017 Ford Escape. She had the driver door open, but the key was not in the ignition and the vehicle was not running, as she was getting in she felt a jolt, the vehicle started rolling backward, the driver's door sideswiped our other car and knocked her to the ground. The car rolled across the street and struck the car port beam at the adjacent home. She yelled for help and when I got there she was trying to stop the rolling car. The car was in park, I started the car and moved it off the street.
Open the liftgate with hands free to load groceries into car. As I load from cart to trunk the liftgate will automatically begin to close hitting me on the head. After getting hit it startles me so much not sure if it goes back up from the hitting motion or me pushing it or I have reached for the button to open it. But it does go back up and I have not been trapped just banged on the head or shoulders. There is a very quiet beeping sound however in a parking lot it is too quiet to hear. I asked at the dealer if it was possible to make this louder or a problem with something I'm doing or a sensor and they could not help me. I have only owned the car about 6 months and this has happened numerous times. The car is not running it's in park in a lot and the key fob is in purse or pocket. I am moving around however to open the liftgate you do have to swing the foot somewhat under to get it to open. I have been careful where my feet are to try and make sure that I am not effecting it to close. I like the hands free feature or I would disable it but I don't like getting hit in the head. This has happened to both my husband myself and both of us loading together.
I am experiencing water stains on the a post on the driver's side after it rains. No dealer will look at the issue since the vehicle is out of the basic warranty.
A D V E R T I S E M E N T S
- Cazenovia, NY, USA