This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Turned the heated seat on (driver side seat). After a little while the seat felt too hot so I thought maybe my jacket was positioned strange on my back. I readjusted my jacket and turned the seat down to the medium setting. It still felt too hot so I turned it off. After exiting the vehicle I noticed a burn mark through the back of the seat. I checked my jacket and there were burn marks on it as well. Had I not been wearing a winter jacket i likely would have been burned. This also poses a safety concern of the seat starting on fire. The vehicle has not been evaluated yet. There were no warning messages or alarms prior to the malfunction. It can be inspected upon request.
When folding down the rear seats to expand storage seatbelt buckles can become crushed, even when doing so per the manual's direct instructions, rendering the rear restraint system useless.
The contact owns a 2017 Ford Escape. The contact stated that the rear passenger seat failed to close due to molding still in the clasp. There were no warning indicators illuminated. The vehicle was taken to crest Ford (26333 van dyke ave, center line, mi 48015, (888) 614-2160), but was not diagnosed or repaired. The manufacturer was contacted and did not assist. The failure mileage was 110,000.
- Warren, MI, USA
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- New Franken, WI, USA