This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Checked the Ford Sync and Navigation Updates webpage to see if there was an update available for my car that would enable Apple CarPlay and the associated safety benefits in interacting with the infotainment console. The website indicated an update was available. I attempted to connect the car via WiFi to my phone in order to process the update, but even with the automatic updates button on it would not update. I took the vehicle into a Ford garage and asked them to update it for me while getting my oil changed. When I received it back, the software was the same. I then called a different Ford garage and asked if they could update it. They said that they could so I made a second appointment. I took it in and they at first took it back but then a technician came to talk with me about the multitudinous problems that were likely to occur if they updated my software to the newest version (screen going black, car not starting, electrical issues, driving issues) and said that if any of those occurred it would then be thousands of more dollars to replace the messed up components. I asked if he had a software version prior to the most recent one that wouldn-??t cause those problems, and he said no he did not. He asked if I wanted to continue with the upgrade, with it implied that I would be responsible for any further issues that occurred because of the update. I did not want to risk something happening to the car while I was driving by applying the update.
The liftgate just opens on it's own! It'll say it's ajar while driving and will completely open on it's own while parked and while the key fob is just sitting on a table with nothing touching it.
- Toledo, OH, USA
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This car is an accident waiting to happen. 1st car kept on shuddering or pulling while driving over 40 miles per hour. Took it to Ray Price Ford in Stroudsburg PA 4 times they couldn-??t diagnose or replicate what I was talking about. I had to pull over a few times because I thought a cable popped or I hit something. Took it back the 5th time 6/2020 92,000 miles just out of warranty they finally diagnosed it with a bad transmission. $6,000. I fought with them and was able to get them to split the cost because they weren-??t able to diagnose it when it was under warranty. I thought I was past the nightmare called Ford Escape. However around 5/2024, 115,00 miles my daughter was driving the car on the highway. Cruising at 60mph, when she had to press the gas pedal to speed up to get to her exit. The car lost power, she floored it and it wouldn-??t move. She pulled over and called us. She said the check engine light came on and the car had no pickup when she stepped on the gas pedal.I told her to drive it home with the hazards on. We took it to Ray Price and they said the turbocharger was on the way out and cleared the code. I called Ford customer service to complain again about the piece of garbage that they sold us and their answer was if the car is over 7 years old and 100,000 miles they can-??t help. I think that-??s total [XXX]!!! I have never had a car that the transmission went before 100,000 miles. Ford customer Service is a joke. There was just a huge recall on their F-150-??s for transmission problems. They are making dangerous vehicles and they need to fix them. It-??s not fair that you buy a vehicle for $30,000 or more and then you have to replace the transmission and turbocharger just over 100,000 miles. These vehicles should be recalled and fixed once and for all. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
On June 21,2024 the transmission on the vehicle prevented the shifter from moving the transmission into the intended gear and caused the vehicle to think it was in park. Due to car unable to move forward accidents could have been caused.
While driving home going about 40 mph my Ford Escape lost acceleration and then completely shut off IN THE MIDDLE OF THE ROAD! I was able to "limp" it to the side of the street where it would not start at all. I then placed it in reverse (as I was on a hill) to roll it backwards into a neighborhood to get it out of the way of on coming traffic. It was 10 PM at night! I waited for a few minutes and was able to get it to start but not change gears. I was able to get it to my neighborhood with hazards on going barely 10mph. It literally rolled into my driveway where it has been since (November 2023).
While driving the car shuddered and then shut off. The transmission light came on with a warning about 5 minutes after it shut off. So there was never a warning and we were unable to get it to go back into any gear.
I was driving home in 2016 Ford Escape and I noticed the RPM's getting higher and higher, but car's speed was actually declining. All maintenance work has been done at Maxwell d in Austin TX. Never had any problems with the transmission and no warning lights, nothing. Until this day....Transmission fault, Service Soon. I was close to being home, so somehow I made it. Be then, everybody wanted know what was going on so did i. I called the dealership, talked to Andrew and made arrangements for car to be towed to Ford on Tuesday, October 3rd. They finally looked at it the car on Monday the 9th....new transmission and labor, almost $8,000. I can not afford that. Having it towed to another repair shop. Getting an estimate from second shop. Why is this not a recall. It should be. Call me [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Rear door inner panels will not allow the doors to be opened. I replaced them and it is doing it again. Ford says replace them again and save receipt in case it gets recalled. I can not let my grandchildren or any one else for that matter ride in the back they would be trapped in an accident!!
The rear view backup camera is faulty and doesn't always work. Sometimes it comes on, but most of the time it just doesn't turn on. There is no specific set of circumstances that dictates if it will work or not.
Back Over Prevention ( backup camera), started acting up in Feb 2023, shows black screen, flips image, does not come on, (radio is displayed) when it does come on its granny and has black vertical lines, warning beeps stop working when this happens or don't sound off untill your on top of the person or object behing you. Contacted 2 Ford dealerships and they tell me other Escapes are on recall just not my year and no replacement camera is available.
Code p2111 Dealership said throttle body needs to be replaced. Vehicle has only 67,336 miles. Was driving and the warning on the dash appeared -??service engine now.-?? I lost the ability to accelerate. Coasted out of traffic with what little ability the vehicle had left. Would have caused an accident in heavier traffic. Vehicle was towed to Ford dealership where diagnosed. This same problem occurred on earlier years
Backup camera glitches and goes to the radio screen mid-reverse. I-??ve nearly hit a tree. This has begun happening frequently. Sometimes the camera won-??t even turn on.
I know Ford issued a recall for the backup cameras failing on 2020 year models, including the Ford Escape. However, I have consistently had this same issue with my 2016 Escape. In the middle of backing up, the camera will go completely out, and I am not able to see anything behind the car. This is extremely dangerous, as I have 4 young grandchildren, not to mention other kids in our neighborhood who ride bikes, etc. This should also be addressed in the Ford recall for backup cameras. This issue occurs every time I drive the car - it works for about 5 - 10 seconds, then stops working. So the date below is just today's date, but it happens almost every day.
Car wouldn-??t shift properly. Had to drift off to side of road. Could then shut car off and restart but could only go a little bit and problem reoccurred. It was dangerous if other cars were around and not able to get to side of road. Check Transmission came on dash. Car has 68000 miles on this shouldn-??t happen. Escape should have been recalled like other 2016 transmission problems! Needed to be towed! Dealer says new transmission is needed $7000! This is my 3rd escape and never had this problem. Car isn-??t driven hard - pleasure use The consumer stated that this is a known issue with other 2016 Ford Escapes.
A D V E R T I S E M E N T S
- Brooklyn Park, MN, USA