This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While operating my 2016 Ford Escape, I received a "Transmission Fault Service Now" warning on the dashboard display. It stayed on my dashboard for few minutes then disapeared. The vehicle suddenly jerked and became immobile, leaving me stranded in the middle of the street for approximately 5 hours, creating a significant safety hazard for both myself and other drivers. The vehicle's RPMs would increase but the car would not move forward properly. The transmission would only allow minimal movement immediately after starting the vehicle. A certified repair shop has diagnosed internal transmission damage. Similar transmission issues have been the subject of recalls for other Ford Escape vehicles, but my 2016 model year was not included after providing my vin despite exhibiting the same dangerous failure pattern. The transmission is available for inspection in Virginia Beach, VA. If needed, I can provide address details. The vehicle has not been inspected by the manufacturer.
The felt undercarriage cover keeps coming off the bottom of the vehicle. Completely fell off first time, and dealership screwed it back on. Approximately 60 days later it was hanging again. Dealer said it isn't needed if I don't drive on dirt roads and removed it. Not clear as to the safety concern to the under part of the vehicle and engine protection.
2016 Ford Escape rearview camera works only intermittently and sometimes not at all. On screen when the camera doesn't work it says Camera not available. Why is this vehicle not included in the Ford recall of faulty rearview cameras? The $165M penalty should be broadened to cover these failures in earlier model years. It is not just 2021 models.
The component that malfunctioned was my transmission according to the mechanic. I was driving and all the sudden my car stopped and wouldn't go, then the accelerator started going to the max but nothing happened. My first thought was a flat tire and after I checked my tires it wasn't flat. I started my car back up and it did the same thing eventually stalling and not moving at all. The wheel locked and would not move to steer or release. I had to get it towed. This is a huge safety issue concern because it stopped in the middle of the road while I was driving putting my life and others at risk. It's available for inspection upon request.The problem was confirmed by a mechanic in which he said there was a recall at some point on the transmission for my vehicle but he was unsure if it was still active. There were no warning lamps or signs and there still isn't present on my dash. Thus making there being no warning signs at all a safety issues for myself and others.
- Southern Pines, NC, USA
Search CarComplaints.com for these popular complaint phrases...
Checked the Ford Sync and Navigation Updates webpage to see if there was an update available for my car that would enable Apple CarPlay and the associated safety benefits in interacting with the infotainment console. The website indicated an update was available. I attempted to connect the car via WiFi to my phone in order to process the update, but even with the automatic updates button on it would not update. I took the vehicle into a Ford garage and asked them to update it for me while getting my oil changed. When I received it back, the software was the same. I then called a different Ford garage and asked if they could update it. They said that they could so I made a second appointment. I took it in and they at first took it back but then a technician came to talk with me about the multitudinous problems that were likely to occur if they updated my software to the newest version (screen going black, car not starting, electrical issues, driving issues) and said that if any of those occurred it would then be thousands of more dollars to replace the messed up components. I asked if he had a software version prior to the most recent one that wouldn-??t cause those problems, and he said no he did not. He asked if I wanted to continue with the upgrade, with it implied that I would be responsible for any further issues that occurred because of the update. I did not want to risk something happening to the car while I was driving by applying the update.
The liftgate just opens on it's own! It'll say it's ajar while driving and will completely open on it's own while parked and while the key fob is just sitting on a table with nothing touching it.
This car is an accident waiting to happen. 1st car kept on shuddering or pulling while driving over 40 miles per hour. Took it to Ray Price Ford in Stroudsburg PA 4 times they couldn-??t diagnose or replicate what I was talking about. I had to pull over a few times because I thought a cable popped or I hit something. Took it back the 5th time 6/2020 92,000 miles just out of warranty they finally diagnosed it with a bad transmission. $6,000. I fought with them and was able to get them to split the cost because they weren-??t able to diagnose it when it was under warranty. I thought I was past the nightmare called Ford Escape. However around 5/2024, 115,00 miles my daughter was driving the car on the highway. Cruising at 60mph, when she had to press the gas pedal to speed up to get to her exit. The car lost power, she floored it and it wouldn-??t move. She pulled over and called us. She said the check engine light came on and the car had no pickup when she stepped on the gas pedal.I told her to drive it home with the hazards on. We took it to Ray Price and they said the turbocharger was on the way out and cleared the code. I called Ford customer service to complain again about the piece of garbage that they sold us and their answer was if the car is over 7 years old and 100,000 miles they can-??t help. I think that-??s total [XXX]!!! I have never had a car that the transmission went before 100,000 miles. Ford customer Service is a joke. There was just a huge recall on their F-150-??s for transmission problems. They are making dangerous vehicles and they need to fix them. It-??s not fair that you buy a vehicle for $30,000 or more and then you have to replace the transmission and turbocharger just over 100,000 miles. These vehicles should be recalled and fixed once and for all. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
On June 21,2024 the transmission on the vehicle prevented the shifter from moving the transmission into the intended gear and caused the vehicle to think it was in park. Due to car unable to move forward accidents could have been caused.
While driving home going about 40 mph my Ford Escape lost acceleration and then completely shut off IN THE MIDDLE OF THE ROAD! I was able to "limp" it to the side of the street where it would not start at all. I then placed it in reverse (as I was on a hill) to roll it backwards into a neighborhood to get it out of the way of on coming traffic. It was 10 PM at night! I waited for a few minutes and was able to get it to start but not change gears. I was able to get it to my neighborhood with hazards on going barely 10mph. It literally rolled into my driveway where it has been since (November 2023).
While driving the car shuddered and then shut off. The transmission light came on with a warning about 5 minutes after it shut off. So there was never a warning and we were unable to get it to go back into any gear.
I was driving home in 2016 Ford Escape and I noticed the RPM's getting higher and higher, but car's speed was actually declining. All maintenance work has been done at Maxwell d in Austin TX. Never had any problems with the transmission and no warning lights, nothing. Until this day....Transmission fault, Service Soon. I was close to being home, so somehow I made it. Be then, everybody wanted know what was going on so did i. I called the dealership, talked to Andrew and made arrangements for car to be towed to Ford on Tuesday, October 3rd. They finally looked at it the car on Monday the 9th....new transmission and labor, almost $8,000. I can not afford that. Having it towed to another repair shop. Getting an estimate from second shop. Why is this not a recall. It should be. Call me [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Rear door inner panels will not allow the doors to be opened. I replaced them and it is doing it again. Ford says replace them again and save receipt in case it gets recalled. I can not let my grandchildren or any one else for that matter ride in the back they would be trapped in an accident!!
A D V E R T I S E M E N T S
- Virginia Beach, VA, USA