The contact owns a 2016 Ford Escape. The contact stated that while the vehicle was in for routine maintenance, the mechanic discovered fluid leaking from the rear of the vehicle. The vehicle was examined, and the contact was informed that the rear differential unit was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 34,573.

- Houghton, MI, USA

The contact owns a 2016 Ford Escape. The contact stated while driving at various speeds, the rear wheels failed to roll and were dragging. Additionally, there was an abnormal popping sound heard. The contact pulled over to the side of the road after each failure. The contact stated that the vehicle was towed several times. The contact stated that the front and rear axles had been replaced by an independent mechanic; however, the failure persisted. The vehicle was towed to an independent mechanic, where it was diagnosed that the rear differential had failed and needed to be replaced. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure. The failure mileage was approximately 150,000.

- Mount Pleasant, TX, USA