This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I have 2 ford escapes, a 2015 (referenced in this complaint) and a 2016. Both have experienced catastrophic transmission failure within weeks of each other. The transmission would slip, shudder and eventually disable and indicate service is needed. This happened while traveling highway speeds and the vehicle became disabled on the highway. As it was sudden, there was not time to get it safely off of the road and presented hazards to me and other drives until a tow truck could be engaged.
I drove at 60 MPH during rush hour on a very crowded highway. I tried to accelerate, but I was losing speed. My RPM was working, but I was not accelerating. I took my foot off the accelerator and tried again, and then the car accelerated briefly (without continuous pressure--it accelerated without me--- and again lost power. I had nowhere to stop. I got off at a ramp one mile away, coasting at 17 MPH. The "Transmission Fault" warning appeared as we entered a gas station. $190 tow bill. Our mechanic of 18 years diagnosed total transmission failure. My car has been well cared for, with recommended check-ups/oil changes. There were zero warning signs of trouble. The mechanic recommended this car be evaluated by a Ford dealership. The approximate cost from the Ford dealership is $6000. This was a VERY very dangerous situation with children in the car in rush hour traffic on a highway. I have 91,163 miles on the car with a total transmission failure.
2015 Ford Escape. Consumer writes in regard to transmission shifter cable bushing failure safety recall. The consumer paid to have the vehicle repaired under the advice of the dealership. The consumer requested to be reimbursed for the repairs made due to the recall. The consumer expressed concern that the replacement part would fail as well.
2015 Ford Escape. Consumer writes seeking reimbursement for epairs made related to NHTSA safety recall22V-413. The consumer stated the shifter was stuck in the park posistion. The transmission shift cable was replaced. The vehicle was repaired.
The contact owns a 2015 Ford Escape. The contact stated while driving approximately 25 MPH and attempting to accelerate, the vehicle was slipping gears. The transmission warning light illuminated. The vehicle was towed to the contact's residence. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 133,000.
The contact's wife owns a 2015 Ford Escape. The contact stated while the vehicle was on and parked, the vehicle rolled forward about 3MPH and crashed into the house. The air bags did not deploy and no warning lights illuminated. The vehicle was not destroyed and the house was slightly damaged. The police was not called. The vehicle was not repaired. The vehicle will be towed to a dealer. The manufacturer was informed of the failure. The failure mileage was 123,082.
At approximately 100,000 miles, the transmission blew out while my son was driving the vehicle on a bridge of a freeway. The engine, sputtered, locked up, would not stay in drive and died. He had to maneuver to safety in the middle of the road on a dangerous bridge. We had the transmission supposedly replaced at Future Ford of Concord. This repair took close to three weeks. Upon return of the car, the same thing happened again. We returned the car to the dealer. It stayed for another four weeks while they ran diagnostics, and supposedly fixed the car. Not more than 100 miles later the car experienced the same thing as the original incident. My son was once again on the freeway, the car lost all power, the transmission light went on and the car is again currently at Future Ford of Concord. Cars should not have transmission problems such as this with only 100,000 miles. And, if the problem was fixed, then we should not have had to take the car back two additional times for the same thing. I believe there exists a significant problem with the transmission of this 2015 Ford EXCAPE.
A D V E R T I S E M E N T S
- Duluth, MN, USA