This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Ford has not fixed the recall or offered a solution resulting in our car's transmission shift cable breaking while my wife was driving, resulting in her being STUCK IN THE MIDDLE OF THE STREET blocking traffic. The car was stuck in the middle of the street blocking traffic and buses for about an hour until a tow truck could come. We could not shift the vehicle out of park - the shifter moved freely forward and back, while depressing the shift button, but without *actually* shifting to neutral, drive, or reverse. We could not move the car at all, despite pushing or trying to shift it. This occurred in front of our home on Friday, April 19th, 2024. A tow truck towed the vehicle to our local repair shop where they identified the broken transmission shift cable and repaired it which we paid out of pocket. This could have occurred anywhere or in a dangerous intersection with the potential to cause harm to her, others, or any of her passengers like our infant son. I was notified of this recall in 2022 by a Ford dealership and have yet to see a resolution. My concern is now that the replacement Ford transmission shift cable will exhibit the same problem as before unless they make a better cable or mechanism! This also cost us over 5 hours of labor equaling $546 + parts, which we should not have to pay for. Ford should cover this cost completely and give us a reliable transmission shift cable.
The Sunroof spontaneously shattered while I was driving home. Upon further inspection, it looked like the glass was becoming separated from the frame as well.
I drove at 60 MPH during rush hour on a very crowded highway. I tried to accelerate, but I was losing speed. My RPM was working, but I was not accelerating. I took my foot off the accelerator and tried again, and then the car accelerated briefly (without continuous pressure--it accelerated without me--- and again lost power. I had nowhere to stop. I got off at a ramp one mile away, coasting at 17 MPH. The "Transmission Fault" warning appeared as we entered a gas station. $190 tow bill. Our mechanic of 18 years diagnosed total transmission failure. My car has been well cared for, with recommended check-ups/oil changes. There were zero warning signs of trouble. The mechanic recommended this car be evaluated by a Ford dealership. The approximate cost from the Ford dealership is $6000. This was a VERY very dangerous situation with children in the car in rush hour traffic on a highway. I have 91,163 miles on the car with a total transmission failure.
vehicle "slips" with acceleration and antifreeze is leaking in engine block which is a documented recurrent issue with ecoboost engine. I am fearful for safety as noted fire hazard which has been stated in past and is documented as part of lawsuit for same engine in Canada/US. Additionally the noted loss of acceleration has me afraid to use on highway as can see this leading to accident (noted that other cars drive around vehicle when forced to use on side streets. I brought to ford dealership o/a March 2023 (Sedano Ford, La Mesa CA) and they quoted over 10k to fix the safety issue and stated Ford will not do anything to assist when I stated that thought should be fixed as safety issue and latent defect that known by manufacturer when under warranty and pretty sure before bought vehicle. As this is latent defect, belief is that ford should fix vehicle to ensure it is safe to operate and reliable as would not have bought vehicle if known of issues. Additionally called Ford customer service dept. to see if would assist with issue o/a Aug 2023 which informed that issue was not covered and no record of issue... PLEASE FIX MY VEHICLE TO ENSURE SAFE TRANSPORTATION The contact stated that antifreeze is leaking into cylinder 3 and after dealership checked the vehicle they confirmed that more than just spark plug needed to be replaced.
- San Diego, FL, USA
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Transmission failure without warning leaving me stranded on a busy off ramp. Very dangerous situation state police had me towed costing me $430. Dealership determined the car needed a new transmission. Vehicle has been repaired.
While my family and I were returning from lunch and pulling into a parking space at my moms apartment complex, my 2015 Ford escape SE eco-boost, had a sudden unintentional acceleration where it basically accelerated forward and we hit a building. During this, the brakes were unresponsive, and there was building and vehicle damage. Luckily, the post to the building prevented us from driving through the entire building. I have read several reports of the Ford escape experiencing this exact problem. We are lucky we were not killed. Ford has had no recalls for this very deadly issue.
My transmission is slipping and won-??t change gears consistently.I bought it in for recall work but it seems like the issue wasn-??t fixed 2015 Ford escape
When driving on the freeway The car all of the sudden stop indicating TRANSMISSION NOT IN PARK. It had a recall 22S43/NTHSA22V413 and suppose Ford fix it but its doing it again. On July 7, 2023 [XXX] told me to take it back but as of July 25, 2023 still have not been fixed. The past 3 days i been calling [XXX] but he does not answer my calls. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) The consumer stated that they are scared the vehicle will stop in the middle of the freeway again.
Unsuccessful correction of recall of instrument panel. The panel flickered shortly after we purchased in 2018 and have been told by Ford dealer the manufacturer replaced with the same part that was malfunctioning. They will only attempt to correct the problem one time. The same bad fix was applied to the recall. I feel like I have to 'tip toe' so to speak driving this car. There's no way to know how many miles the car has been driven, or other information as it is all blank.
I took my 2015 Ford Escape to Gary Yeomans Ford Ocala for 2 recall items and they wanted to charge me for the recall items. My Vin#[XXX] Making me pay for recall items is illegal and they should be prosecuted. IMHO Where can I go to have the recall items fixed without having to pay for them? INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
https://www.cars.com/articles/2013-2015-ford-escape-fiesta-st-fusion-transit-connect-recall-alert-1420694733115/ While driving 80 miles an hour on an 8 lane freeway, with the flow of high traffic-including semi commercial traffic, and my child in the car, the vehicle went into limp mode due to an overheat warning. I was unable to accelerate and was able to "limp" to the side of the road. Very scary and VERY dangerous. My child and I are lucky something worse did not happen. Root cause lack of coolant circulation resulting in the engine overheating. This possibly has caused a crack in the cylinder head, resulting in a pressurized oil leak that, in the presence of a heat source such as a hot engine surface, increases the risk of an under-hood fire. Through research, I found this is a known issue with my vehicle and besides a limited recall (of which my VIN is excluded) there is a class action pending in California. I contact FORD customer service and its answer was my VIN isn't included in the recall so nothing they could do. When I brought up on FORD's knowledge and request for someone in its escalation team to call me, they said a supervisor would call and the customer service supervisor said- my issue because my VIN not included in the recall. There have been 30+ cases of engine fires related to this issue and hundreds if not thousands of FORD owners affected. How is the NHTSA not taking action? This is very dangerous and a very expensive cost to consumers who were misled by FORD to purchase these dangerous lemons. This is a dangerous defect that FORD has known about for years. NHTSA should require FORD to recall these for the safety of children and consumers. https://www.govinfo.gov/content/pkg/USCOURTS-caed-2_21-cv-00468/pdf/USCOURTS-caed-2_21-cv-00468-0.pdf https://www.change.org/p/hold-ford-accountable-for-fixing-their-ecoboost-engines https://www.lieffcabraser.com/2021/05/ford-ecoboost-engine-defect-lawsuits-consolidated-in-california/
When stepping on the gas the SUV is hesitating to move forward, it is shifting very high and having a hard time shifting into gear. Transmission issues
My car caught on fire While it was parked. I contacted ford ford had no knowledge of fires in the car. Come to find out. It's all over the internet that there are fires in the ecoboost fuel system. They are refusing to fix the car. I am disabled and I feel like they are taking advantage of me because of that. I had an extended warranty even at the same time which obviously meant nothing. This is a great injustice and I really really really really really need help. I have tried everywhere. Please help me.
Was driving and came to a stop and vehicle said transmission not in park and shut off. Tried to restart and it did even attempt to turn over so I was stuck in the lane of traffic on the road.
A D V E R T I S E M E N T S
- Euclid , OH, USA