This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2015 Ford Escape. The contact stated that while operating the vehicle, the check engine warning light remained illuminated, and the message "Engine Overheating" was displayed. The vehicle was driven to the local dealer who diagnosed that the engine was faulty due to coolant leaking into the cylinders. The contact was advised that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The approximate failure mileage was 140,000.
The contact owns a 2015 Ford Escape. The contact stated that while driving at an undisclosed speed and attempting to accelerate, the vehicle briefly began to vibrate and shake before returning to normal functionality. Later, while the vehicle was parked and running, the contact observed excessive smoke emanating from the exhaust and smelled exhaust fumes on the interior of the vehicle; after which, the contact fainted and attributed the incident to carbon monoxide poisoning from the vehicle but had not sought medical treatment. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the EVAP system. The vehicle was repaired, but the failure reoccurred. The vehicle was taken to another independent mechanic, who diagnosed failures with the spark plugs and the turbo charger. The vehicle was repaired, but the failure reoccurred. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.
The contact owns a 2015 Ford Escape. The contact stated that while the vehicle was parked, the contact became aware of multiple leaks coming from the vehicle. The check engine and transmission warning lights were illuminated while driving. The vehicle was taken to several local dealers where it was diagnosed with coolant leaking into the cylinders. The contact was advised that the engine and transmission needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 93,000.
The contact owns a 2015 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle decelerated to 45 MPH, with a reduced engine power message displayed. The contact stated that the vehicle was leaking coolant. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that there was a coolant leak, and the engine, thermostat housing, valve, and overflow hose needed to be replaced. The vehicle was repaired. The manufacturer was not contacted. The approximate failure mileage was 114,000.
The contact owns a 2015 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle was shaking, and the check engine warning light illuminated. In addition, the fob and the heat did not work as intended. The contact stated that the heater blew out cold air in some vents and heat in others and the key fob would not connect to the vehicle. The contact stated that the check engine warning light illuminated intermittently but eventually went off. The vehicle was taken to the dealer where it was diagnosed with a failed engine due to a coolant leak and that the engine needed to be replaced. The vehicle was not repaired. The contact was informed of an unknown recall however, the contact was informed that the VIN was not associated with the recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 105,530.
- Gross Pointe Woods, MI, USA
Search CarComplaints.com for these popular complaint phrases...
The contact's wife owns a 2015 Ford Escape. The contact stated while his daughter was driving 30-35 MPH, a message indicating that the engine was overheating and advising to pull over immediately was displayed. The contact stated that his daughter veered to the side of the road and turned off the vehicle. The vehicle was towed to the dealer, where it was diagnosed that there was coolant intrusion in cylinders #1 and #2. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in an unknown recall. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 84,662.
The contact owns a 2015 Ford Escape. The contact stated that occasionally there was an abnormal gasoline odor while the vehicle was idling and there was white smoke coming from the exhaust. The contact stated coolant was entering into the piston. The contact stated that the power train, ABS, the power train system, and service interval lights were illuminated. The contact stated that there several computer codes indicating an engine misfire, the control circuit was open, and the power train system showed coolant bypass had failed. The vehicle was not taken to the dealer and was not repaired. The manufacturer was notified of the failure and there was no recall related to the failure. The approximate failure mileage was 73,000.
The contact owns a 2015 Ford Escape. The contact stated that after starting the vehicle, the vehicle started to sputter with white smoke coming from the exhaust. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined that coolant intrusion had damaged the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 135,000.
The contact owns a 2015 Ford Escape. The contact stated that after starting the vehicle, the vehicle shuddered and vibrated and there was white smoke coming from the exhaust system. Additionally, the check engine warning light remained illuminated, and the vehicle would not properly accelerate while depressing the accelerator pedal. The vehicle was taken to the local mechanic who replaced the air intake hose, but the failure persisted. The vehicle was later taken to the local dealer who determined that there was coolant inside the engine cylinders and the engine short block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 117,000.
The contact owns a 2015 Ford Escape. The contact stated that when the vehicle was started, the engine temperature warning light illuminated. The contact stated that when the coolant was added, there was condensation underneath the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 120,000.
The contact owns a 2015 Ford Escape. The contact stated that while the vehicle was parked, the thermostat was reading high. No warning light was illuminated. The vehicle was taken to an independent mechanic to be diagnosed and it was determined that the failure was with the spark plug in cylinder #3. The spark plug was replaced; however, the failure recurred the following day. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The failure mileage was unknown.
The contact owns a 2015 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated, and the vehicle stalled. The contact stated that the DTC codes indicated that cylinder #1 and #3 were misfiring. The contact stated that a week later while driving at an undisclosed speed, the engine overheated with a message to turn off the vehicle displayed. After restarting the vehicle, the vehicle operated normally. The following day the failure reoccurred. The vehicle taken to the local service center and coolant was added to the reservoir; however, several hours later the contact discovered that the coolant reservoir was empty. There were no coolant leaks present. The cause of the failure was not yet determined. The local dealer and the manufacturer were notified of the failure. The contact was concerned that the manufacturer had recalled other year vehicles for the same failure. The failure mileage was 160,000.
The contact owns a 2015 Ford Escape. The contact stated while driving 40 MPH the vehicle started overheating with the "Vehicle Overheating - Pull Over" message displayed. The contact was able to pull over on the side of the road and turned off the vehicle. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that coolant was leaking into the engine and that the engine needed to be replaced. The vehicle was not repaired. The dealer was contacted but no assistance was provided. The contact was advised to contact the manufacturer for assistance. The manufacturer was contacted, and a case was filed and the contact was referred to the NHTSA Hotline. The failure mileage was 57,000.
The contact owns a 2015 Ford Escape. The contact stated that while the vehicle was idling, the engine was overheating with the coolant temperature warning light being illuminated. The vehicle was taken to an independent mechanic, where the radiator fans were replaced; however, the failure reoccurred while driving 20 MPH. A message advising to pull over was displayed. The contact veered to the side of the road and remained there until the vehicle cooled down. The contact then drove to the independent mechanic, where it was diagnosed that there was a crack in the engine block. The mechanic contacted an unknown dealer, who referred him to the manufacturer. The manufacturer was contacted and referred the contact the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 80,000.
The contact owns a 2015 Ford Escape. The contact stated that while her employee was driving the company vehicle at approximately 45 MPH, the vehicle started overheating with white smoke coming from under the hood. The employee pulled over and turned the vehicle off. The contact stated that the employee had not noticed any warning lights. The contact had the vehicle towed to a local dealer where it was diagnosed and determined that coolant had leaked into the engine and cracked the engine block. The dealer stated that the engine needed to be replaced. The vehicle was not repaired. The contact online and related the failure to NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling). The manufacturer had been informed of the failure. The failure mileage was approximately 106,000.
The contact owns a 2015 Ford Escape. The contact stated that the check engine warning light was intermittently illuminated. The contact then stated that while the vehicle was idling or during start-up, he noticed a burning odor throughout the vehicle. The vehicle was taken to and independent mechanic; however, the mechanic suggested that the vehicle be taken to the dealer. The vehicle was taken to the dealer where it was diagnosed that coolant had leaked into the engine and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in a recall. The manufacturer provided the number to the NHTSA Hotline. The failure mileage was approximately 117,000.
The contact owns a 2015 Ford Escape. The contact stated that while driving at an undisclosed speed, the engine overheated message was displayed. The vehicle was taken to an independent mechanic, who diagnosed that there was coolant intrusion into the engine, and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 120,000.
The contact's daughter owns a 2015 Ford Escape. The contact stated that while her daughter was driving at various speeds, the vehicle hesitated and stalled while depressing the accelerator pedal. The contact stated that several unknown warning lights were illuminated. The vehicle was first taken to an independent mechanic where a diagnostic test determined that coolant had leaked into the cylinder block. The manufacturer was notified of the failure and informed her that the vehicle needed to be diagnosed by an authorized Ford dealer. The vehicle was taken to the dealer and the diagnosis was confirmed. The contact was informed that the vehicle was not under recall or warranty. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 73,000.
The contact owns a 2015 Ford Escape. The contact stated upon driving from a complete stop, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that there was coolant intrusion into cylinder #3 and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 70,000.
The contact owns a 2015 Ford Escape. The contact stated while driving approximately 60 MPH, the check engine warning light illuminated. The contact noticed that the coolant level was low. The vehicle was taken to the local dealer where it was diagnosed that the engine needed to be replaced and there was coolant in cylinder #4. The vehicle was taken to an independent mechanic who stated there was oil in the turbo booster. The manufacturer was contacted and referred her to the NHTSA Hotline. The failure mileage was approximately 169,000.
A D V E R T I S E M E N T S
- Detroit, MI, USA