This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2015 Ford Escape. The contact stated upon entering the rear passenger-??s door, the contact became aware that the door failed to securely latch closed. The door-ajar warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Action Number: RQ19005 (Latches/Locks/Linkages, Structure). The manufacturer was not notified of the failure. The failure mileage was unknown.
The contact owns a 2015 Ford Escape. The contact stated that while attempting to close the rear driver-??s side door, the door failed to latch securely. The door ajar warning alert indicated that the door was open. The contact stated that she used a rope to keep the door closed. The contact was concerned that one of her children could fall out of the vehicle if the door opened while driving. The vehicle was taken to an independent mechanic where it was diagnosed that the latch needed to be replaced. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 16V643000 (Latches/Locks/Linkages). The manufacturer was not notified of the failure. The failure mileage was approximately 193,000.
The contact owns a 2015 Ford Escape. The contact stated that NHTSA Campaign Number: 16V643000 (Latches/Locks/Linkages) was previously performed on the vehicle. The contact stated that upon locking the vehicle with the key fob, the horn engaged as confirmation that the vehicle was locked securely. However, after his daughter became aware that someone had broken into the vehicle, she discovered that the vehicle could be opened by pulling the door handle after it had been locked with the key fob. The vehicle was taken to the dealer, where it was diagnosed that the front driver's side door latch and lock assemblies needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 20V331000 (Latches/Locks/Linkages). The manufacturer was notified of the failure and informed the contact that they could not assist because the vehicle was out of warranty. The failure mileage was approximately 81,000.
The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 20V331000 (Latches/Locks/Linkages). The vehicle was taken to the dealer and the recall repair was performed; however, the failure recurred. The contact stated that the manufacturer had exceeded a reasonable amount of time to repair the vehicle. The manufacturer was made aware of the failure. The failure mileage was not available.
The contact's daughter owns a 2015 Ford Escape. The contact stated that his daughter experienced a malfunction with the front passenger-??s side door latch mechanism. The door failed to latch and close securely. There were no warning lights illuminated. The contact called the local dealer and was informed that vehicle was not covered under a recall. The vehicle was not diagnosed or repaired. The manufacturer was contacted but provided no additional assistance and referred him to the NHTSA Hotline. The contact stated that the failure was related to NHTSA Campaign Number: 20V331000 (Latches/Locks/Linkages). The failure mileage was approximately 58,000.
- Ephrata, PA, USA
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The contact owns a 2015 Ford Escape. The contact stated while driving approximately 40 MPH, the door ajar warning light illuminated. The contact then pulled over safely to the side of the road and tied a rope from the door to the other door to keep the door closed. The vehicle was diagnosed at the dealer and it was determined that the vehicle had experienced the failure listed in NHTSA Campaign Number: 20V331000 (Latches/Locks/Linkages) however, the VIN was not included. The contact stated that due to the dealer cost for the repair, the vehicle was taken to an independent mechanic to be repaired. The manufacturer was notified of the failure. The failure mileage was 32,000.
The contact owns a 2015 Ford Escape. The contact stated that after multiple attempts, the rear driver's side door failed to latch and lock as needed. The contact called interstate Ford (125 alexandersville rd, miamisburg, oh 45342) where he was informed that the vehicle was included in NHTSA campaign number: 20V331000 (latches/locks/linkages). An appointment was scheduled to have the vehicle repaired. The contact's wife called back to confirm the appointment and was informed that the VIN was not under recall. The manufacturer was notified of the failure and was referred to NHTSA for assistance. The vehicle was not repaired. The failure mileage was approximately 56,000.
The contact owns a 2015 Ford Escape. The contact received notification of NHTSA campaign number: 16V643000 (latches/locks/linkages); however, the parts do to the repair were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called long mcarthur Ford (3450 S 9th St, salina, ks 67401 (785) 823-2237) and was informed that the parts were not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2015 Ford Escape. The contact stated that NHTSA campaign number: 16V643000 (latches/locks/linkages) exceeded a reasonable amount of time for repair. The contact received the notification in July of 2017. The dealer (bergstrom Ford Lincoln of fox valley, 585 S green bay rd, neenah, wi, 54946) stated that the parts for repair were unavailable for another 3-4 weeks. The manufacturer was not contacted and was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2015 Ford Escape. The contact received notification of NHTSA campaign number: 16V643000 (latches/locks/linkages); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was contacted (bob ferrando Ford in girard, pa) and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2015 Ford Escape. The contact received notification of NHTSA campaign number: 16V643000 (locks, linkages, latches) however, the part for the recall repair was unavailable. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The local dealer was not contacted. The contact had not experienced any failure. The manufacturer was not made aware of the issue. Parts distribution disconnect.
The contact owns a 2015 Ford Escape. The contact received notification of NHTSA campaign number: 16V643000 (latches/locks/linkages); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2015 Ford Escape. The contact received notification of NHTSA campaign number: 16V643000 (latches, locks, linkages) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2015 Ford Escape. The contact received notification of NHTSA campaign number: 16V643000 (latches/locks/linkages). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The contact owns a 2015 Ford Escape. The contact received notification of NHTSA campaign number: 16V643000 (latches/locks/linkages); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. Updated 05/05/17
The contact owns a 2015 Ford Escape. The contact received notification of NHTSA campaign number: 16V643000 (latches/locks/linkages); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was made aware of the issue. VIN tool confirms parts not available.
The contact owns a 2015 Ford Escape. The contact received notification of NHTSA campaign number: 16V643000(latches/locks/linkages); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was made aware of the issue. VIN tool confirms parts not available.
The contact owns a 2015 Ford Escape. The contact received notification of NHTSA campaign number: 16V643000 (latches/locks/linkages). The part was not available within a reasonable time frame to schedule the recall repair. The dealer did not give a specific date for when the part would become available. The manufacturer could not provide an estimated date for when the vehicle would receive the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available. Updated 02/22/2017 updated 02/27/17.
The contact owns a 2015 Ford Escape. The contact received notification of NHTSA campaign number: 16V643000 (latches/locks/linkages); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was not made aware of the issue. VIN tool confirms parts not available.
The contact owns a 2015 Ford Escape. While driving approximately 65 mph, the automatic door lock was applied, however, when the driver grabbed the door handle, the front driver side door opened. The vehicle was taken to the dealer, but was not diagnosed or repaired. The failure recurred multiple times. The manufacturer was made aware of the failure. The approximate failure mileage was 3,000.
- Garden Prarie, IL, USA
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- Azle, TX, USA