I have been leaking coolant when we looked at it to fix it the o-ring was warped and looked pinched and a piece of the coolant outlet flange was broken off

- Lincoln, NE, USA

I saw that there is a current recall dealing with the cooling system on the Escape. My car has been over heating saying engine fault for the past two months. There now appears to be coolant in the engine.

- Sacramento, CA, USA

In April of 2021, my 2014 Ford Escape began to die on take off and my Service Engine light came on. They removed and replaced the coolant reservoir. I took my car back to the dealer because it continued to run hot. I was told that they found nothing wrong. In October of 2022, the Surge Valve was replaced. In November of 2022, it was recalled for the Shifter Cable Bushing and a protective cap. That was replaced as well as a valve cover gasket. On August 9, 2024, it was diagnosed has needing a fuel pump because it would die upon take off. My car continued to die upon takeoff. I was told then that it was the fuel injectors and to run premium gas through it and to try using a different key fob because the computer was showing a problem with the ignition. On October 28, 2024, I brought my car to the dealer because it would still die upon take off. It also sounded like it was idling rough. My CD player would accept and eject the CD, but would not play. I asked that the whole car be looked over to see if there was anything else that needed attention. The following was the diagnosis, " coolant bypass valve connector burnt and valve also burnt in connection; found the coolant bypass valve is distorted." They replaced the coolant bypass and coolant bypass valve connector pig tail. The following was also diagnosed, "found the front audio control module has an internal fault; the bottom engine cover damage; found passenger side rear wheel well hanging; removed and replaced spark plugs and coils boots." I declined service for the CD player, the bottom engine cover and the rear wheel guard due to the cost to repair. The following was also on the invoice, "accessed diagnostic port and performed scan to find trouble code P26B7 which is related to Coolant Bypass." My car still dies upon take off. I have faithfully taken care of this car, having oil changes and multi-point inspections done every 3000 to 5000 miles. I cannot afford a new car at this time.

- Youngsville, LA, USA

I have had the same AC Line replaced in my car on six different occasions by three different mechanics. Part number: CV6Z19D742F. Today I was told by Ford that it is just a faulty/bad part design and there-??s not much I can do short of getting a new car. Very disappointed this is the answer I got after spending nearly $1,000 on fixing this problem.

- Hesperia, MI, USA

I know there was a cyber-attack, it is all very bad timing. Disclaimer. I did educate myself. Door latch broke on rear drivers side and currently 6/22/2024 my door will not close and it's being held shut with ratchet straps. It did not have a warning beforehand, just a rattle. I thought the rattle was another issue but it wasn't. I was told by my mechanics during inspection there was a recall, also my car insurance. Granted I didn't immediately jump on it. My mother owned the car before me, she took the letters to a Ford Dealership in Barre/Montpelier, she was completely dismissed. After I took the car over a few years ago, I got a couple letters but nothing in the last year. I do take my part of the responsibility for not fixing it sooner. My mom was dismissed so I kind of was weary that I would be too. Now, I feel like it was warranted. 3 out of 4 were NOT able to confirm the recall but the last one I called NuCar in St. Albans VT was able to look it up. Now I question the other dealerships. I called 4 Ford dealerships, ALL but ONE was willing to help me. I am supposed to go Monday 6/24/2024 to NuCar in St. Albans VT. I had to explain it's a safety issue, my child is in the car with me, I drive the interstate to work and I have no other means of travel. I'm a single mother, no money, wasn't even offered a rental. I can't understand why when there isn't a computer, there's no will" Backup protocol? I was offered a courtesy shuttle with no guarantee that I'd get a ride home. I have the ability to work from home, I was asked if I had a laptop, yes I do but I have a [XXX], so TV/food in the waiting room" I understand the logic behind the question, I really do. I'm so beyond hurt/frustrated. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Milton, VT, USA

The transmission is slipping. When you try to get it up to forty forty-five it jerks and boggs down almost stops in it place. Have to slowly press the exceradtir to get it moving again almost causing be rear ended there is a noise and ive carried it to a couple ford dealers me they honestly weren't sure whats going. Also the washer motor went out for no reason. But mostly my concern. Is the transmission issues. There is a light that comes one it's like the two tires on the back lights

- Dadeville, AL, USA

i was driving in the freeway and my car stop and start the fire from the motor right away, i got scared but i was able to get out safely to call 911 and police show up and tried to used the extinguisher but it was to much flames and fire department show up to help. My car was completely total loss from the fire. My car was in good condition and didn't have any mechanic problems, i bought the car a few months ago before the accident from a dealership but we didn't any warranty from the dealer i try to get contracts to the dealer but they told me to complain with the Ford dealer, i try to contact to the Ford dealer to make a complain but I haven't get any response.

- Henderson, NV, USA

My daughter's 2014 Ford escape low coolant light came on today and the thermostat jumped straight to over heating and the check engine light came on. The coolant has been going down very quickly during normal use and she has to continually fill the coolant more and more recently. Today was the first time the light came on and it overheated.

- Beaumont, TX, USA

My coolant has been leaking starting early this month and I took it to my repair shop. My car has 94,347 miles on it. They told me it could be related to Safety Recall Notice 17S09/NHTSA Recall 17V-209. They put in Stop Leak to help. It did for a while but continues to leak. In searching the internet about this problem, I found that many other people are having this problem and are not getting satisfaction from Ford. In the end, they have to have the engine replaced. I'm worried that this problem will advance to more problems like other people are having. On March 11, 2024, I took the car to my repair shop.

- Parkville, MD, USA

The rear back up camera is acting up. Sometimes comes on, sometimes it is showing upside down. I have come to rely on this safety feature and need it repaired.

- Ellijay, GA, USA

My engine coolant kept disappearing with no signs of a leak and no overheating. Then one day it was driving fine when I stopped at a red light and it stalled so I tried to restart it but every time I put it in gear it stalled so I had to get it towed to a mechanic and the diagnosed it as transmission failure. It never showed signs of transmission issues and never had a check engine light on or anything. Worst buy ever

- Midland, TX, USA

I have an oil and coolant leak in my 2014 Ford Escape. My mechanic said there is a recall for this issue, but It is not coming up under my Vin. My mechanic says the car is dangerous to drive because it can catch on fire. I see that there was a big recall with the Ford Escape for this issue and I am disappointed that my vin # is not included. Very frustrating because this is an extremely serious matter that could result in loss of life and Ford does not want to fix it!!!! The issue has been confirmed with my service garage and online.

- Trumbull, CT, USA

Information/Instrument cluster has gone blank. I cannot see mileage, or any warning information. This problem was on a previous recall.

- Belton, MO, USA

Backup camera on my Ford Escape works only intermittently, sometimes it shows a black screen and error message, at other times it shows an upside down images. Please include this model year (and perhaps others) along with the recent backup camera recall you recently issued. Thanks for considering my request.

- Tallahassee, FL, USA

Lug-nuts corroded under the plating causing the service dealer (NTB) to not be able to get the proper size wrench on them to remove and then re-tighten. They said new lug-nuts would be required to service the tires (been driving and servicing vehicles for 50+ years, this is the first vehicle I had to replace the lug-nuts). Had to purchase a new set of 20 lug-nuts to resolve the issue. Unfortunately, it is a bad two piece design on the lug-nut and should be re-engineered. I could have forced the lug-nuts off myself, but if this happens to my wife or daughters when they need to replace a flat, it would be a big safety concern. Ford should address it.

- Lucas, TX, USA

Back up camera doesn't function 100% of the time. Get display message stating unable to connect (or similar) Other times, no message or screen change. Has been happening for over one (1) year. Not just one time.

- Depew, NY, USA

Hello -- 1) My wife explained to me that the acceleration would rev very high on rpms but no power -- ( 1st & 2nd especially) then the check engine light came on -- I drove it to check and there was something very wrong -- unfortunately I could find no dealers w\o a full months wait or more -- Then on the Friday after Thanksgiving she came home & said she had no brakes -- I take it for a ride to investigate -- sure enough the vacuum booster failed -- like driving w manual brakes in the old days & u still need to use the emergency brake -- It failed as she drove (no idea) til she needed to stop -- fortunately we live in a rural area and she had space and time to try to figure out what happened -- otherwise there would have been at the least a deadly car crash from behind -- When the accelleration fails there will be death from being broadsided entering traffic -- what a choice !!!! -- Also it might not seem too big a deal but the A\C condensate drain line plugs up and there will be 2" of water on floor inside the cab on both sides -- I had to finally fix it because i couldnt take it anywhere because -- no parts -- too busy -- UNFORTUNATELY THE PERSON WHO DRIVES THIS VEHICLE HAS ASTHMA -- THE MOLD AND MILDEW WERE UNREAL -- How are there no recalls on these life altering situations ?? I work for this company and I'm thoroughly disgusted. The date for A\C & turbo was in August -- the failed brakes is the date below -- I just got the vehicle back today and the brakes work because of replacing vacuum booster -- then the dealer wouldnt read my notes and car still does what they charged me $1450 for -- westgate solenoid -- boost solenoid -- NOW -- BECAUSE OF THEIR DESIGN -- FORDS -- NOT ONLY DID I SPEND THAT MONEY FOR NOTHING -- THEY WANT TO REPLACE MOTOR & TURBO FOR ONLY $11500 -- ONLY 82000 MILES !!!! I do have bills from the dealer -- just no way to upload right now -- if u need them they can be uploaded in the next couple of days --

- South Rockwood, MI, USA

As I was driving down the highway my dash started blinking my car shut off and I saw smoke coming from under the hood. I lift the hood and under the hood is completely covered in fire. Another vehicle behind me while driving stopped and told me he seen fire under the car as I was driving.

- Marshall , IL, USA

1) Steering went out without having issues prior. It reads "steering assist fault service required" on the dash 2) Lost all steering capabilities without warning. The car did not lose all power, it was still running and driving just zero steering. I drive daily with my children in the vehicle most of the time. This time, thankfully, I was alone and not in traffic to harm other drivers. Steering does not work at all, it's not just hard to turn, there's no movement in the wheel no matter how hard you try. 3) It has been checked out by our mechanic and he states "the code reader brings up nothing, no loose wires, tried resetting the battery, it doesn't have power steering fluid that could even be low, but there are cars recalled 2011-2013 with the exact same issue but this is a 2014" 4) It has not been checked by the dealer or manufacturer yet. 5) There were zero warnings. After the incident, a light came on the dash reading "steering assist fault service required"

- Buckeye Lake, OH, USA

My car the power steering/steering rack failed while driving the vehicle. At first it gave me a slight warning that the power assist had a fault then it warned steering failure, brake safely. At which time the steering was completely gone. My son and I were in the car driving while this happened and luckily were able to get to the side of the road. I had it towed to the nearest ford dealership to see what the problem was. They called to tell me the entire steering rack had to be replaced for a total of $3,396, when I only owe $4700 on the car as well.

- Nazareth, PA, USA