CarComplaints.com Notes: The 2013 Ford Escape has been in the news quite a bit and for all the wrong reasons. Within a few months of its release the SUV was recalled three times, twice because of engine fires.
In July 2012, due to a fuel line that could split and leak, Ford told owners to park their cars because even driving to the dealership for repairs was deemed too dangerous. Instead, in a somewhat unprecedented move, Ford sent tow trucks to pick up the affected vehicles and handed out rental cars while the owners waited for repairs.
A few months later the Escape was recalled again because antifreeze could leak out onto the engine due to a freeze plug becoming dislodged. As the coolant hit the hot engine there was, once again, a threat for fire.
The 2013 is the first model year of the Escape's 3rd generation and proves once again that you want to avoid the first model year when at all possible.
Ford customer service is non-existent. Ford simply only cares about selling cars and not looking after there mistakes when it causes them to lose money. Hence the Better Business Rating on Ford of Canada at C-. Do not buy Ford. Last one ever. If I could afford to get rid of car I would. Ford really sucks. Had car in maybe 20 times for warranty related issues, recalls, recalls on recalls. FORD SUCKS BIG.
A D V E R T I S E M E N T S
Ford customer service is non-existent. Ford simply only cares about selling cars and not looking after there mistakes when it causes them to lose money. Hence the Better Business Rating on Ford of Canada at C-. Do not buy Ford. Last one ever. If I could afford to get rid of car I would. Ford really sucks. Had car in maybe 20 times for warranty related issues, recalls, recalls on recalls. FORD SUCKS BIG.
- Todd M., Winnipeg, MB, Canada