The contact owns a 2011 Ford Escape. The contact stated that after turning off the cruise control to reduce the speed from 65 MPH to 60 MPH, the contact depressed the brake pedal to adjust the speed and then depressed the accelerator pedal to readjust the cruise control however, the vehicle failed to accelerate as needed. The contact then coasted to the side of the road and shifted the vehicle into park(P) then to drive(D), reverse(R) and then neutral(N) while depressing the accelerator pedal however, the failure persisted. There were no warning lights illuminated. The contact called Roadside Assistance who was unable to identify the cause of the failure. The vehicle was towed to a certified mechanic who diagnosed that the transmission was faulty and needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 44,000.

- Chicago, IL, USA

-harsh jerking while foot on brake and shifting from any gear to drive, it's an automatic transmission -at the speed of approximately 30 mph, braking for the stop sign, it jerked forward first before speed was reduced fortunately, it was still under warranty. The dealer diagnosed the problem as transmission center support damage. The vehicle was never in an accident and it was purchased new. This incident occurred 14.5 months after I took ownership of the vehicle and had about 9,330 miles on it. It was a safety hazard when it jerked forward before speed was reduced and for a new vehicle to have "transmission center support damage" - certainly not confident that it won't happen again before 20,000 miles.

- San Francisco, CA, USA