This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2011 Ford Escape. The contact stated that while reversing at a low speed in the driveway, the brake pedal was depressed and a loud grinding noise was heard. The vehicle then lunged forward when shifting from first to second gear, causing a clanking noise. The vehicle was taken to an authorized dealer where the tsb chip was replaced, and the PCM was reprogrammed. The contact was also informed that this was a common failure. The manufacturer was made aware of the failure, as the contact also filed a complaint with them. The approximate failure mileage was 3,750.
- Punta Gorda , FL, USA
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- Punta Gorda , FL, USA