This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2011 Ford Escape. The contact's daughter observed that the vehicle was on fire. A police and a fire report were filed. The contact's husband extinguished the fire with a fire extinguisher before the fire department arrived. There were no injuries. The vehicle was included in NHTSA campaign number: 16V777000 (fuel/propulsion system); however, the remedy was not available. The manufacturer was made aware of the failure. The vehicle was not destroyed. The failure mileage was 65,000.
The car was in garage for 2 days, I drove it app. 9 miles to the store and back only. The smell of gas was strong later that night in the garage. It appears the gas tank is leaking... possible with the FDM. I did not receive letter for recall 16V777000, but sounds the same. Will see what the jax, fl dealer says.
The contact owns a 2011 Ford Escape. The contact received notification of NHTSA campaign number: 16V777000 (fuel system, gasoline); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Safety recall notice 16S41 / NHTSA recall 16V-777. Received a recall notice 3 months ago (faulty fuel delivery module in the fuel supply port that may develop a crack/leak) and notice that fmc is working on a remedy to fix the problem. Have yet to receive follow up notification to have repair parts installed. Told by Ford dealership that there is no remedy yet by fmc. Although my vehicle does not appear to show signs of fuel leakage at this point, I remain concerned that a leak may occur and go undetected before a potential tragedy occurs.
The contact owns a 2011 Ford Escape. While parked, there was a strong fuel odor coming from the vehicle and fuel was leaking from the rear of the vehicle. The vehicle was taken to a dealer the technician stated that they cleaned the vapor valve, but the odor was still present. The contact received notification of NHTSA campaign number: 16V777000 (fuel system, gasoline); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 82,000. VIN tool confirms parts not available. Updated 04/28/17 the consumer stated the vehicle was traded in. Updated 11/1/2017
- Todd, NC, USA
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I was driving approximately 70 mph on an interstate, and my car suddenly lost any ability to accelerate. We managed to maneuver to the shoulder, stop the car, restart it and everything seemed fine. This had happened 1+ years previously, and we discovered Ford had issued an extended warranty on the throttle body. We took it to the dealer, the throttle body was found to be faulty, and it was replaced under that warranty. However, now it has happened again, only this time I paid to have the same throttle body replaced as it is no longer covered under a warranty. I am worried that this will keep happening, ie. Randomly I will no longer have the ability to accelerate the vehicle while driving at a high speed and potential in high traffic. Its terrifying to lose that kind of control. I believe a previous investigation had been opened for this issue, thus the extended warranty program. But clearly Ford has not addressed this issue if it can continue to happen.
The contact owns a 2011 Ford Escape. The contact stated that there was an odor of fuel in the vehicle. In addition, the contact stated that the vehicle also had a puddle of fuel under the fuel tank. In the contact received notification of NHTSA campaign number: 16V777000 (fuel system, gasoline) however, the part for the recall repair was unavailable. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 70,000. The manufacturer was made aware of the failure. The contact was advised that the vehicle was not safe to be operated and it would need an immediate interim repair. The technician also informed the contact that the interim repair would be at the cost to the contact. The vehicle was not repaired. VIN tool confirms remedy not yet available.
I was driving to my bank which is an hour away. As I drove up a steep mountain at the top the truck just shut off and I coasted to the side of hwy. After I stop tried starting 4 times and nothing happen. Set for 10mins then tried again truck started I made it back home without stalling.I took my in truck to be looked at diagnostic fuel throttle. Every day since im stalling 1or 2 a day trucks should be made to endure parts should be.more durable its always about cutting corners.making more money off of customer.can we just the land of the free and a home of honest amd integrity.I must work if dont have reliable trasnportation its difficult where I live. Please do something about all these defected trucks we trust Ford but I have lost trust in their ablity to make great lasting trucks.I will never buy another Ford again this my last one from Ford.thank you.
As I was driving home in town, the engine service soon light comes on. Code has to do with the emissions/fuel valve. The vehicle drives just fine, but concerned about inspection and if this is under a recall that is not for my vehicle. Also, when driving, starting and stopping the car seems to 'jump' at times and no known cause and hesitates in shifting. Please advise on what to do. Thank you. A very concerned driver.
Bought 2011 Ford Escape XLT used 5-27-2016 (private sale, Chicago il). Upon purchase, serviced at milwaukee area Ford dealership, found front control arms & bushings torn/loose. Next, front sway bars, outer tie rod ends, brakes and rotors needed replacement. In Oct. 2016 engine/transmission major issues: Leaking oil and trans fluid -no oil lamp or check engine light- car would run out of oil, pulled over added more. Trans slipping during accel/weak accel. Hard shifting w/high rpms. Rough idle. Ticking noise under hood when brakes applied. 12-6-2016 Ford dealership replaced gaskets & seals in engine & transmission- $2,000 repair. Upon driving car, issues continue, new issues present: Trans slipping worse/bucking, car not accelerating when gas pedal depressed, car stalling in traffic, car lurching forward, car losing gasoline/smelling of gasoline. Broke down 12-8-2016 in parking lot due to fuel leak. Contacted aaa roadside assistance, returned to dealership, turned away. Fire dept cleared car for towing, fire hazard. Researched VIN, found recall for fuel delivery modulator flange, and field service action for electronic throttle body. Contacted Ford customer support, verified recall for my VIN. Advised to not operate vehicle. Area Ford dealerships refused to diagnose w/O charging. A service manager at a Mazda dealership diagnosed additional undisclosed repairs: A/C line ruptured, front driver's side sway bar snapped and control arm bushing separated; Ford mechanic had also left bolts & hoses loose/unclamped in engine. Steering and rear suspension deteriorating. Returned to dealership once more- turned away. Missed 1 month of work (driving is job). No rental provided, unwilling to reimburse. Filed dealer complaint. Filing consumer protection & disclosure lawsuit. Seeking class action lawsuit against Ford Motor Company. Car is dangerous, I refuse to operate it.
The contact owns a 2011 Ford Escape. Without warning, the eps failed and the steering wheel became extremely tight. The contact had to cautiously park the vehicle due to the failure. The dealer was notified. The manufacturer stated that the vehicle was excluded from NHTSA campaign number: 14V284000 (steering). The contact was uncertain of when the vehicle would be diagnosed and repaired. In addition, the contact was included in NHTSA campaign number: 16V777000 (fuel system, gasoline). The interim notice indicated that parts were not available. The approximate failure mileage was 106,000. VIN tool confirms parts not available.
The contact owns a 2011 Ford Escape. While in park and also while driving, strong fuel fumes emitting from inside and outside the vehicle. The vehicle was taken to a dealer where it was diagnosed that the fuel delivery module flange needed to be replaced per NHTSA campaign number: 16V777000 (fuel system, gasoline). The part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified. The failure mileage was 92,000.
Gas smell inside car. On third or fourth day of recurring smell, took to service. Service tech had difficulty finding leak, as their was no visible drips to the ground. Returned to driving while the gas smell became stronger. Returned to service, this time he found the source to be the fuel pump. The problem was actually the elbow plastic neck leading into the fuel pump was spewing gas from an invisible hairline crack. The leak stops when the car is turned off. The location of the fuel pump is under the rear seat - causing a thick smell of gas and extreme danger of explosion. I have never had repair work on that part. This apparently is due to manufacture flaw in materials. I am a new widow and looking at a $650 replacement fuel pump. I considered dealing with epoxy but am afraid this will cause further damage and risk.
My wife's car lost all power and she was able to coast it to a safe in downtown pittsburgh, got it towed to our mechanic and there's an active code for the electric throttle body motor stuck closed
The contact owns a 2011 Ford Escape. While driving and making a turn, the steering wheel became difficult to maneuver. In addition, the fuel fill inlet warning light illuminated. The failure recurred intermittently. The vehicle was taken to an independent mechanic where it was diagnosed that the electronic power steering failed and needed to be replaced. The vehicle was not repaired. The VIN was not included in NHTSA campaign number: 14V284000 (steering). The manufacturer was made aware of the failure. The failure mileage was unknown. Updated 09/22/16
Several times when driving the car at a high rate of speed (55+) the smell of gas fumes are very strong inside the car. This is espically true when the A/C/ is on high.
Hello, a few months ago I purchased a used 2011 Ford Escape flex fuel from infinity/Volkswagen of fairfield, ca 94533. During the time my wife and I have been driving it, I have experienced some major troubles with the vehicle. When driving in the city or on the highway at any speed, the vehicles gas pedal all of a sudden loses pressure and I have no more gas. Promptly after that, the car begins to shake and eventually I have to pull over for safety reasons. This has happened more than 10 times now. I have been to the dealership 3 times already and explained to them what's going on. They just brushed it off and said " come back when the engine lights come on." I was very mad and frustrated but I let it be. Over the fourth of July weekend I was driving the vehicle the problem happened again this time I was on the freeway and had to immediately pull over because I was in the fast lane. It was so fast that I collided with the side of the shoulder to right of the fast lane and hit a dirt patch. Things could have been a lot worse. Thank god nobody was hurt. Im saying that my wife is the daily driver of the vehicle and to think that she is pregnant and has my 2 year old son if she was driving it things would be a lot worse for the dealership. I'm sick and tired of being treated like this. I'm a marine corps veteran and to be treated like [xxx] in the dealership tell me to "leave and have good day" is terrible. This is the third vehicle that I have purchased from them and by no means will there be any more business with them after this. Not caring about the safety of customers is wrong. I do not want this vehicle anymore. I repeat I do not want this vehicle anymore. I need something done about this please. If not I have no choice but to write my congressman about this situation, the department of veterans affairs and a lawyer. I hope that we can handle this in a civil manner. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
Takata recall stopped at stop sign tried to move forward would only move at a tiny crawl red wrench light came on made it home still only barely moving. Turned motor off restarted everything seemed to be back to normal. Now I'm afraid to drive in very much traffic. If this happens on busy highway could be extremely dangerous. I need to know what to do.
My 2011 Ford Escape limited VIN number [xxx] while driving loses all acceleration which requires me to pull the vehicle over turn it off and restart the car so it will run normal again. This happened 6 times to me while I was driving on the highway. After getting the codes run it came back with P2111 - throttle actuator control system - stuck open. I have seen many complaints about this online and to be honest it is a very scary experience when it happens because it is a huge safety issue while driving, I am lucky it didn't cause an accident or worse. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
A D V E R T I S E M E N T S
- Leawood, KS, USA