This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2011 Ford Escape. The contact received notification of NHTSA campaign number: 16V777000 (fuel system, gasoline); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Anderson koch motors in North branch, Minnesota was made aware of the recall and stated that the parts were unavailable. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Ford sent a recall letter in December 2016 reporting a possible crack in the fuel supply port that could result in a fire. Recall #16S41/NHTSA # 16V-777. I contacted the Ford dealership repeatedly over the last year and have been told there were no parts to fix the recall and they would notify when parts became available. Now nearly 1 1/2 years later, after multiple contacts, I'm told that Ford still has not provided parts for the fix. Further, calls to the dealer and to Ford result in promises but no action.
The contact owns a 2011 Ford Escape. While fueling the vehicle, the vent vapor canister valve warning indicator illuminated. The contact then noticed that fuel was leaking from the vehicle onto the ground. The vehicle was not taken to be diagnosed. Midland Ford Lincoln Inc (500 joe mann blvd, midland, mi 48642, (989) 631-0040) was notified of the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 74,000.
The contact owns a 2011 Ford Escape. The contact received notification of NHTSA campaign number: 16V777000 (fuel system, gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Brandon Ford located at 9090 E adamo dr, tampa, fl 33619, (813) 246-3673, was contacted and it was confirmed that the remedy part was not yet available. The manufacturer was not contacted or notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Contacted Ford about owning this recalled vehicle over 14 months ago and several times since that date...an was told that a year later the part to repair was still unavailable. I feel that this type of negligence and the safety risk that it subjects me and my family to is seriously unacceptable. It shocks me that the NHTSA has allowed this to continue for this length of time.I was under the impression that it was your responsibility to maintain safety for the consumer...apparently that is not the case in this instance.
- Ludington, MI, USA
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The contact owns a 2011 Ford Escape. The contact received notification of NHTSA campaign number: 16V777000 (fuel system); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair as the recall notice was received over a year ago. The dealer (capitol Ford, 919 capitol expressway auto mall, san jose, ca 95136, (408) 426-8298) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not contacted. The contact had not experienced a failure. The VIN was unknown. The failure mileage was 86,000.
The contact owns a 2011 Ford Escape. The contact received notification of NHTSA campaign number: 16V777000 (fuel system, gasoline). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called atchley Ford or woodhouse Ford at (402) 574-2600 (3633 N 72nd St, omaha, ne 68134) where it was confirmed that the parts were not available for the recall remedy. The manufacturer was notified of the issue and the contact was informed that she would receive another notice once parts became available. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2011 Ford Escape. The contact received notification of NHTSA campaign number: 16V777000 (fuel system, gasoline). The dealer (autonation Ford memphis, 2515 mt moriah rd, memphis, tn) stated that they did not have time to remedy the failure. On two other occasions, the dealer stated that parts were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2011 Ford Escape. The contact received notification of NHTSA campaign number: 16V777000 (fuel system, gasoline); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Boggus Ford in harlingen, Texas was made aware of the recall and stated that the parts were unavailable. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Called olathe Ford dealership to repair recalled parts. I was informed 'cheap' parts were not available at this time, and I would be require the 'expensive' replacing option or wait until the 'cheap' part arrived. I opted to wait, and the Ford deal has said it would be a few months, and they would call me it when they were ready. It has been 9 months, and the recall has not been repaired.
Vehicle is leaking gasoline from or near the fuel tank. The leak appears to be located near the fuel filler assembly. The leak produces strong odour of gasoline in cabin and around vehicle both when in motion and when stopped. A large wet stain under the tank was visible after the vehicle was parked on gravel for about five hours, with a strong odour of gasoline. (note on the attached photo of the fuel tank id badge, some information is cut off. On the left the second from the bottom line reads "shift 3". the bottom line reads "Oct 26 2010 10:45pm")
In July 2016 I was experiencing a fuel odor in the Escape. I took it to a mechanic on July 20, 2016 and had to replace the fuel pump and fuel pump gasket. Total cost for those repairs wa $643.44 (I have the receipt). Am I eligible for a reimbursement?
(FDM) fuel delivery module recall, I have not been notified that my vehicle may have this issue, Ford needs to step up to the plate and notify consumers asap, please assist in what action I may need to take on this.
This is regarding NHTSA recall number 16V777. It has been over a year since this defect was posted and I have not received any notification from Ford to come in and have the fuel delivery module replaced.
I was driving down the highway cruising at 80mph when all of a sudden the gas pedal stopped working. The car was still running but even when I would put the gas pedal to the floor it would not give it any acceleration. A small wrench sign popped up on the dash and I pulled over to the side L. when the car was in idle the engine was very shaky and rpms were going up and down so I shut the engine off. I sat for roughly 5minutes and then tried to restart the vehicle it started no issues. Put the car in drive and the gas pedal was working again no issues so continued to dinner. On the way home took 95 but was going 55-65 taking caution in case the car stops working again. To no surprise it did so I pulled over sat for 2 minutes and restarted with no issues and finished driving home.
The contact owns a 2011 Ford Escape. The contact received notification of NHTSA campaign number: 16V777000 (fuel system, gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Phil long Ford of motor city (1212 motor city dr, Colorado springs, co) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2011 Ford Escape. The contact received notification of NHTSA campaign number: 16V777000 (fuel system, gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Valley Ford (located at 910 South 1st St, yakima, wa) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue, but was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2011 Ford Escape. The contact received notification of NHTSA campaign number: 16V777000 (fuel system, gasoline); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. An unknown local Ford dealer was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available. Updated 10/26/17 updated 10/30/2017
The contact owns a 2011 Ford Escape. The contact received notification of NHTSA campaign number: 16V777000 (fuel system, gasoline). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called a local dealer (burdoick Ford located at 3004 New York 49 central square, NY 13036 315-668-7102). The manufacturer was notified of the failure and did not assist. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2011 Ford Escape. The contact received notification of NHTSA campaign number: 16V777000 (fuel system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to hennessy Ford (5675 peachtree industrial blvd, atlanta, ga 30341) where they confirmed the part was not available. The manufacturer was not notified. The contact had not experienced a failure. VIN tool confirms parts not available.
A D V E R T I S E M E N T S
- Saint Croix Falls, WI, USA