This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2011 Ford Escape. The contact received notification of NHTSA campaign number: 16V777000 (fuel system, gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called a local dealer (prostrollo all american auto mall, 1001 Washington ave S, madison, sd 57042, (605) 256-9111) and was informed that the parts were not available. The manufacturer was not contacted. The contact had not experienced a failure. Parts distribution disconnect.
Ford refuses to honor the safety recall 16S41, NHTSA recall 16V-777 and repair my vehicle for over 2 1/2 years. (32 months to be exact) I am enclosing the recall letters Ford sent me. I have included my case # with Ford attempting to expedite the repairs from Jan. Of this year.
The contact owns a 2011 Ford Escape. The contact received notification of NHTSA campaign number: 16V777000 (fuel system, gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Mcdonald Ford (6790 midland rd, freeland, mi) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2011 Ford Escape. The contact received notification of NHTSA campaign number: 16V777000 (fuel system, gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (courtesy Ford, 3921 w river dr., davenport, ia 52802, (563) 326-4011) stated that the part was not available for the recall remedy and did not know when it would arrive. The manufacturer was not notified. The VIN was not available. The contact had not experienced a failure.
The contact owns a 2011 Ford Escape. The contact received notification of NHTSA campaign number: 16V777000 (fuel system, gasoline); however, the part to remedy the recall was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (richmond Ford Lincoln, 4600 w broad St., richmond, va 23230, (804) 358-5521) was contacted and confirmed that the remedy was not available. The manufacturer was not contacted. The contact had not experienced a failure. Parts distribution disconnect.
- Richmond, VA, USA
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The contact owns a 2011 Ford Escape. The contact received a recall notification for NHTSA campaign number: 16V777000 (fuel system, gasoline) and stated that the manufacturer exceeded a reasonable amount of time to perform the recall repair. The dealer (donley Ford, 1456 coshocton avenue, mount vernon, Ohio 43050) was contacted and confirmed that parts were not available to perform the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2011 Ford Escape. The contact received a recall notification for NHTSA campaign number: 16V777000 (fuel system, gasoline) and stated that the manufacturer exceeded a reasonable amount of time to perform the repairs. The dealer (bozard Ford, 540 outlet mall boulevard, saint augustine, Florida 32084) confirmed that parts were not available to perform the recall repairs. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2011 Ford Escape. The contact received notification of NHTSA campaign number: 16V777000 (fuel system). The dealer (bill pierre Ford, 11525 lake city way ne, seattle, wa 98125) stated that the part was not available. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2011 Ford Escape. The contact stated that NHTSA campaign number: 16V777000 (fuel system, gasoline) exceeded a reasonable amount of time for repair. The contact received the recall notification in December of 2017. The contact spoke with ourisman Ford & Lincoln (6129 richmond highway, alexandria va, 22303, (703) 660-9000) several times concerning part availability. The dealer stated that parts were unavailable for the repair. The dealer informed the contact to call back in two weeks. The contact called back in two weeks and was informed that parts were still unavailable. The manufacturer was contacted and provided a case number. The manufacturer informed the contact that the situation concerning part availability was escalated. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2011 Ford Escape. The contact received notification of NHTSA campaign number: 16V777000 (fuel system, gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Kenny ross Ford (104 black hill rd, irwin, pa) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2011 Ford Escape. The contact stated that the check engine indicator illuminated. The contact received notification of NHTSA campaign number: 16V777000 (fuel system, gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called a local dealer (woodrum Ford Lincoln, 3100 E jackson St, macomb, il 61455, (309) 833-2111) and was informed that the parts were not available. The vehicle was not diagnosed or repaired. The manufacturer was notified and opened case number: Cas-14730966. No further assistance was provided. The failure mileage was approximately 62,000. Parts distribution disconnect.
Fuel delivery module I received a notice from Ford January 2018 about recall fuel module.. I call monthly to check on when I can get my vehicle in to be repaired. Our local dealer tenvoorde has been out of this part since November 2017 and does not know if or when they will receive the part.. why do they send out these recalls if they can't supply the parts" can you contact Ford"
The contact owns a 2011 Ford Escape. The contact received notification of NHTSA campaign number: 16V777000 (fuel system, gasoline). Two dealers were contacted: Rea-Ford-Lincoln (84 cimarron rd, monticello, NY 12701, (845) 791-6100) and sunshine Ford-Lincoln (40 NY-17K, newburgh, NY 12550, (845) 561-3900). Both dealers indicated that the part was unavailable and on a national backorder. The manufacturer was contacted to determine when the part would be supplied to the dealers. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2011 Ford Escape. The contact received notification of NHTSA campaign number: 16V770000 (fuel system, gasoline). Spradley barr Ford & Lincoln of greeley (4901 w 29th St, greeley, co 80634, (970) 506-3600) was called to schedule a recall repair appointment. Upon arrival at the dealer, the contact was informed that the parts were not available and the dealer was unable to verify when the remedy and parts would be supplied from the manufacturer. The manufacturer was notified. The contact was not experiencing a failure. Parts distribution disconnect.
I received a recall notice from Ford Dec 2016 referencing NHTSA safety recall 16V-777. Aug 2017 I still hadn't heard anything so I asked Ford what was going on using Ford website live chat. Ebonee said parts still not available. Jan 2018 got another letter saying parts now available. Called dealership then and again today 4/11/18 & they said still not available. Very frustrated and concerned about what might happen due to possible fuel leak. We want this fixed but no one seems to be able to help.
The contact owns a 2011 Ford Escape. The contact received notification of NHTSA campaign number: 16V777000 (fuel system, gasoline) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The dealer (robberson Ford, 2100 ne 3rd St, bend, or 97701, (541) 382-4521) confirmed part unavailability and was unable to verify when the part would be supplied from the manufacturer. The manufacturer was notified. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2011 Ford Escape. The contact received notification of NHTSA campaign number: 16V777000 (fuel system, gasoline). The dealer (wendle Ford, 9000 N division St, spokane, wa 99218, (509) 484-4800) scheduled an appointment and indicated later that the part was not available. The dealer stated that the part may become available in two weeks, but did not verify if there was a national backorder or if the contact was placed on a waiting list. The manufacturer was contacted. The contact had not experienced a failure. Parts distribution disconnect.
I received a recall on my 2011 Escape in late 2016 informing me about an issue with the fuel delivery module. I took it to the dealership at the time, informing them that I had been noticing fuel smells, but they were unable to remedy the issue, or perform the recall. In January of 2018 I received another letter saying that parts are now available to repair my vehicle, but as of April, two local dealerships still say they have not received the necessary parts for the repair. The safety recall is 16S41/NHTSA recall 16V-777. Based on the safety implications of this recall, it seems that Ford is being very slow in delivering parts to the dealerships to make this repair.
The contact owns a 2011 Ford Escape. The contact received notification of NHTSA campaign number: 16V777000 (fuel system, gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. B & B motors Inc (318 South schrader ave, havana, il 62644, (309) 543-2224) was contacted and confirmed that the part was not available. The manufacturer was contacted. The contact had not experienced a failure. Parts distribution disconnect.
Recall # 16S41 fuel delivery module. I have been waiting months, and part still not available at dealership. Called this morning to inquire? still no part. My check engine light is on, which is directly related to recall. I have rejection sticker, and won't be able to drive my vehicle. Worst is what if it catches on fire, Ford has no answer for
A D V E R T I S E M E N T S
- Ramona, SD, USA