This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2011 Ford Escape. The contact stated that while driving at various speeds, the brake pedal would depress to the floorboard. There was no warning light illuminated. The vehicle was taken to a dealer and the contact was informed that the brake pads needed to be replaced. The brake pads were replaced; however, the failure persisted. The brake rotors and calipers were replaced but the failure persisted. The dealer was contacted, and the contact was informed that the flex brake line needed to be replaced. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The flex brake lines were replaced by the contact's husband. The failure mileage was approximately 77,000.
Last year I purchased a 2011 Ford Escape and have been completely dissatisfied with my purchase. The selling dealer, tower Ford in great neck, New York has done absolutely nothing to help me rectify my serious complaint and concerns with my vehicle. One of my biggest concerns is that the transmission slips, the accelerator pedal sticks, the brakes are very low, and a swishing liquid noise is heard in the fuel tank when stopping, the right side rear passenger door squeaks, and the center console is loose. I've brought my truck back to this dealer many times and all I receive is that they can not verify my complaint and concerns. I am concerned for my family and my safety. Any help would be appreciated.
- Bayside, NY, USA
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- Murfreesboro, TN, USA