I was T-boned while making a right hand turn in the driver's door. I was driving the car. The damage resulted in $15,500 + resulting in a total loss. I went to the er suffering from head trauma. I sustained a significant concussion, was out of work for 1 week. My air bags never went off.

- Bellevue, WA, USA

It was about 30 degrees and my 13 year old daughter went to put a item in my 2011 Ford Escape parked in my drive way. Upon closing the rear lift gate the glass shattered into tiny pieces. This caused scratches and other body damage to the vehicle when the hydraulic arms and wiper blade assembly gave way when the glass shattered. The vehicle is 2 years old and under warranty. I called the dealer where I purchased it and was told to turn it into my insurance. No other help was offered!!! mind you its 30 degrees out and I have 2 young children and live in a rural area. I did as I was told and reported to my insurance co. They tried to hook me up with several glass places with no luck. The closest was 35 miles away and said it would be about 2 weeks to get the glass because its not something they have in stock. I had to drive to a local mechanic with no rear window in the middle of winter with two kids just to get it covered with plastic so I could have a car to drive. Am I wrong to think Ford could have done more to help"??"

- Mineville, NY, USA

After unloading items from rear cargo area, tailgate was closed, and the rear tailgate window exploded in my face spontaneously. It seemed as if the reciprocating arms perhaps did not collapse completely and went through the window. An individual who assisted in cleaning up the debris was cut by the glass.

- Buffalo, NY, USA

I filled my gas tank at a holiday gas station/store in escanaba, mi about 6 P.M., November 21 while traveling. I filled the tank, locked the vehicle, and went into the store for a snack. When I returned to the vehicle, an employee was sweeping up glass from my back window which she heard explode. The window was completely gone. There was nothing against the back window or the hatch back that would cause stress. Fishing equipment was lying flat on the floor. I drove 200 miles home with no window. Besides the employee witness, I filed a police report with the escanaba police. I contacted a Ford dealership and was told to take pictures. I sent documentation along with the pictures to the dealership. That was not good enough for Ford. I was told to take the car to the dealership where the body repair manager took pictures and sent them to Ford who came back denying the warranty coverage on the glass "because it cannot be proven that this was a Ford glass defect. I drove 200 miles round trip wasting an afternoon of my time. I have contact and talked with Ford customer relations a half dozen time. I asked the witness to call Ford customer relations to verify that I was not even in the vehicle at the time of the glass explosion. Glass few from 10 to 15 feet in small, deadly pieces. Luckily, I or someone else was not standing behind the car. I have not opened the back window for months finding it easier to remove item by lifting the hatchback door. In contacting Ford customer relations, I was told that once a decision has been made, it could not be reversed. I asked to speak to someone in authority and was told that once a decision was made by Ford, it could not be reversed and was given an address to write my complaint.

- Ironwood, MI, USA

I pulled into a parking space next to the building where I work and the vehicle surged forward and hit the brick wall, broke a window and dented the building ac unit. Damage to my vehicle hood, bumper and grille. Cost to repair $4282.75. September 25,2012 I took it to the Ford dealer where it was purchased because it continues to surg forward on a daily basis. They were unable to find anything wrong with the vehicle.

- Louisville, KY, USA

Rear windshield exploded when my colleague was putting his belongings in the back of my SUV. Brand new car and the the car wasn't turned for more than 5 minutes.

- Deer Park, TX, USA