This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2011 Ford Escape. The contact stated that while driving at various speeds, the air conditioning unit stopped failed and would not blow cold air. The condenser also activated and deactivated independently. The vehicle was taken to a dealer for diagnosis and the contact was informed that the air conditioning unit would need to be replaced. The manufacturer was notified of the failure and offered to cover one third of the repair costs. The vehicle was not repaired. The VIN was unavailable. The failure and current mileage was 45,000.
The contact owns a 2011 Ford Escape. The contact stated while driving 55 mph the air conditioner coil malfunctioned, causing a freon leak and fogged windows. The contact took the vehicle to the dealer where the dealer stated that the manufacturer would not have a replacement for the coil until February 2012. The contact stated that the vehicle was not drivable and was concerned with the time frame of the available part needed for repairs. The failure mileage was 6,000. Updated 11/16/11 the consumer stated the cooling A/C core ruptured, releasing freon and oil into the passenger cabin. Updated 11/18/11
- New Port Richie, FL, USA
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- Orlando, FL, USA