This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2011 Ford Escape. While the automatic tailgate was closing, the latch closed incorrectly and the window shattered. The contact stated that the liftgate latch was faulty ever since the vehicle was purchased. The vehicle was taken to a mechanic for repair and the latch was lubricated. The manufacturer was notified. The failure mileage was 12,500.
- Fairview, PA, USA
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- Fairview, PA, USA