This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2010 Ford Escape. The contact stated that after loading groceries into the rear cargo area of the vehicle, the hatch door was closed and the rear hatch window shattered. There was glass on the contact and inside of the vehicle. The contact was not injured by the shattered glass. The manufacturer was contacted and the contact was informed that there were no recalls on the vehicle for the failure that was experienced. The contact was referred to NHTSA for assistance. The vehicle was not repaired. The failure mileage was approximately 190,000.
The contact owns a 2010 Ford Escape. While closing the rear hatch door, the window on the door shattered. Upon inspection, it was discovered that the plastic hinges on the door were also cracked. The cause of the failure was not diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not notified. The failure mileage was 90,000.
I sent this email to Ford in September 2014 I was in an auto accident where by another vehicle hit a deer which landed on the driver side window which shattered into thousands of tiny shards of glass. For over 2 years, I have being dealing with thousands of tiny shards embedded through out my body (face, lips, hands, arms, legs, neck, chest) which over time are working their way out. It is very painful and leaving scars and disrupting my sleep on a regular basis. When the vehicle was repaired, I turned on the heat for the first time and hundreds of shards of glass blew out the heater vents. My vehicle VIN number is [xxx]. I think you should test the windshields of similar cars from that lot to make sure the safety glass was properly kilned or whatever treatment process so that others do not potentially experience the same incident. I question also if the impact exploded the glass in a similar way the rear window hatch glass that is frequently found on-line and if the manufacturer of the windshields had some type of quality control issue. At a lost of words given this is the second email I am sending to your corporation regarding this incident. I can be reached at information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2010 Ford Escape. The contact stated that when the liftgate door was closed, the rear window suddenly shattered. The cause of the failure was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was 58,500.
After loading the vehicle, I shut the rear gate. The rear window exploded upon impact and shards of glass flew all over the street and the back of the vehicle scaring the kids.
- Shorewood, IL, USA
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The rear lift gate window glass exploded as I was closing the lift gate. According to your website, this defect has already been investigated and closed: Date investigation opened: Apr 27, 2011; date investigation closed: Aug 18, 2011; NHTSA action number: PE11016; component(s): Structure, visibility.
The rear window of the car suddenly exploded. I closed the tailgate, and a moment later, the rear window exploded without provocation. More of the shattered glass went into the car than went outside it. It did not injure me, fortunately, but hundreds of shards of glass went everywhere. The most ridiculous thing was that there was no seeming cause. Nothing was touching the window. The temperature was chilly but moderate (40's). There was no indication that anything was amiss; the window just exploded. Looking online, it seems that this problem has been reported in 2010 and some 2011 Ford Escapes, and there was even an inconclusive investigation in 2011 by the ntsb. But at this point, there is no recall on the window.
The contact owns a 2010 Ford Escape. The contact stated that while driving approximately 65 mph, she heard a loud abnormal noise and discovered that the window had shattered. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 28,000.
My car was parked at my mothers in front of her garage. I was inside the barn with her and we heard this noise. I looked outside and my rear window on the hatch had exploded. It was only about 70 degrees and cloudy outside, the vents were open and the drivers side window was part way down for air. No one was near the car when it happened. It just exploded for no known reason. Nothing left to it.
During a partly sunny, lows 80's degree day my back window exploded while no one was touching it. The glass was everywhere throughout my car and I cut several cuts while cleaning it up.
The rear window has two clamps that attach to the vehicle. The clamps are deteriorating and crumbling to pieces. I have also seen this on other Ford Escapes. With the clamps falling apart it will only be a matter of time until the rear window will shift or fall off. This same vehicle is rusting also. The rear hatchback is rusting out and other components. Ford Motor Company refuses to take care of the problem.
Vehicle was parked in my driveway. This happened at about 10:30 a.M. I had removed some items in the rear of the vehicle and then shut the rear tailgate. The rear tailgate glass had not be opened and was closed as usual on the liftgate. The liftgate was closed in the normal fashion. I was in the process of walking away from the car after closing the tailgate when the rear tailgate glass exploded. Nothing had struck the glass from either the inside or outside to cause this to happen. I received some minor scratches on my hand. The glass exploded as far as 6-8' behind and to the sides of the vehicle as well as all over the interior of the vehicle.
This is now the third issue with my 2010 Ford Escape where the rear window shatters while closing the gate. This is a known issue with Ford and they will not fix. Glass shatters into thousands of pieces and projects 10-15 feet in any given direction. Yet, Ford will do nothing to fix. This is very unsafe where I have had glass shot at my face and I also have a dog that is often put in the back of the vehicle. The only way Ford will do something is if I pay. I also wonder how many people have not filed complaints thinking this is a fluke accident and may have gone through insurance. I know it is no fluke since this is the third time this has happened and talking with Ford they acknowledge the issue. There should be a recall on this vehicle. I have filed two other complaints with the NHTSA.
The contact owns a 2010 Ford Escape. The contact stated that the rear window shattered as the contact closed the hatchback without excessive force. The failure recurred on two separate occasions. The contact took the vehicle to an authorized dealer both times and the dealer informed the contact that they did not provide assistance for window repairs. Vehicle was repaired by an independent mechanic both times. The manufacturer was notified of the failure. The approximate failure mileage was 5,000....updated 08/22/13
On Feb 22, 2013 I experienced a problem with my 2010 Ford Escape, while closing the rear liftgate my back window completely shattered - resulting in my having to replace the window which cost me $466.83. After some research on the internet, I found the Ford knows of this problem and it has happened on other vehicles - my problem occurred while the vehicle was stationary and also in the early morning hours. I also incurred minor cuts and lacerations due to cleaning up the broken glass. I believe since Ford Motor Co. Knew of this problem and failed to notify owners of this, I should be entitled for reimbursement of the cost for repairing the window, since it was a defected product.
My rear hatch window just exploded. I pulled into the car port at the airport for our christmas flight home, took luggage out the back and closed the hatch and boom glass everywhere. Luckily no one was hurt but what was I supposed to do? miss our flight home for christmas or call a neighbor at 8 am to come swap out vehicles so it wouldn't be vandalized while I was gone. It was in the upper 30S when this happened, however my vehicle stays parked outside so it warmed up gradually like it always does. We I got to my destination I called my Ford dealer since I bought the extended warranty and they told me it was not covered under warranty even though I stated the numerous articles that I have read about this issue.
A D V E R T I S E M E N T S
- Brazil, IN, USA